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Windows will not boot after running Defender Offline


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10 replies to this topic

#1 kingfishracin

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Posted 17 February 2014 - 12:05 PM

I have a Dell Inspiron N7110 laptop running Windows 7 Home Premium 64bit. It had a virus (I failed to write down the name) so I ran Security Essentials. After running WSE it told me that I needed to run Windows Defender Offline to complete the removal. I created the WDO disc and after running it the computer will not start. It first flashes a blue screen then goes into the Error Recovery screen. The Launch Startup Repair cannot fix the problem and when you choose Start Windows Normally, the loop starts again. Before I ran WSE and WDO the computer would boot up. I ran FRST and here is the log. Thanks for any help.

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 16-02-2014
Ran by SYSTEM on MININT-1R7O0KL on 16-02-2014 13:53:48
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.


The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RTHDVCPL] - C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [6629480 2011-04-14] (Realtek Semiconductor)
HKLM\...\Run: [Apoint] - C:\Program Files\DellTPad\Apoint.exe [609144 2011-04-12] (Alps Electric Co., Ltd.)
HKLM\...\Run: [IntelPAN] - C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe [1935120 2011-07-27] (Intel® Corporation)
HKLM\...\Run: [BTMTrayAgent] - C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll [10365952 2011-05-19] (Intel Corporation)
HKLM\...\Run: [QuickSet] - c:\Program Files\Dell\QuickSet\QuickSet.exe [4500640 2011-03-10] (Dell Inc.)
HKLM\...\Run: [DellStage] - C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe [2055016 2011-04-29] ()
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe [35736 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [932288 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Dell Webcam Central] - C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [503942 2011-04-13] (Creative Technology Ltd)
HKLM-x32\...\Run: [Dell DataSafe Online] - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe [1117528 2010-08-25] (Dell, Inc.)
HKLM-x32\...\Run: [] - [X]
HKLM-x32\...\Run: [RoxWatchTray] - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Desktop Disc Tool] - C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe [514544 2010-11-17] ()
HKLM-x32\...\Run: [Microsoft Default Manager] - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe [439568 2010-05-10] (Microsoft Corporation)
HKLM-x32\...\Run: [mcui_exe] - C:\Program Files\McAfee.com\Agent\mcagent.exe [1658440 2011-03-12] (McAfee, Inc.)
HKLM-x32\...\Run: [NeroLauncher] - C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe [75064 2011-07-07] ()
HKLM-x32\...\Run: [AccuWeatherWidget] - C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe [885760 2011-04-29] ()
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)

==================== Services (Whitelisted) =================

S3 McAWFwk; C:\Program Files\mcafee\msc\McAWFwk.exe [224704 2011-03-08] (McAfee, Inc.)
S2 McMPFSvc; C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 mcmscsvc; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McNaiAnn; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McNASvc; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S3 McODS; C:\Program Files\mcafee\VirusScan\mcods.exe [501768 2011-03-17] (McAfee, Inc.)
S2 McOobeSv; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McProxy; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McShield; C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe [197960 2011-03-13] (McAfee, Inc.)
S2 mfefire; C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe [208272 2011-03-13] (McAfee, Inc.)
S2 mfevtp; C:\Windows\system32\mfevtps.exe [158832 2011-03-13] (McAfee, Inc.)
S2 MSK80Service; C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-07-27] ()

==================== Drivers (Whitelisted) ====================

S3 cfwids; C:\Windows\System32\drivers\cfwids.sys [65128 2011-03-13] (McAfee, Inc.)
S3 mfeapfk; C:\Windows\System32\drivers\mfeapfk.sys [156792 2011-03-13] (McAfee, Inc.)
S3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [227856 2011-03-13] (McAfee, Inc.)
S3 mfefirek; C:\Windows\System32\drivers\mfefirek.sys [481376 2011-03-13] (McAfee, Inc.)
S0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [639216 2011-03-13] (McAfee, Inc.)
S1 mfenlfk; C:\Windows\System32\DRIVERS\mfenlfk.sys [75672 2011-03-13] (McAfee, Inc.)
S3 mferkdet; C:\Windows\System32\drivers\mferkdet.sys [98728 2011-03-13] (McAfee, Inc.)
S0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [281928 2011-03-13] (McAfee, Inc.)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-02-16 13:46 - 2014-02-16 13:53 - 00000000 ____D () C:\FRST
2014-02-16 08:58 - 2014-02-16 08:58 - 00000000 ____D () C:\Windows\SMINST

==================== One Month Modified Files and Folders =======

2014-02-16 13:53 - 2014-02-16 13:46 - 00000000 ____D () C:\FRST
2014-02-16 09:15 - 2011-11-07 21:48 - 00000000 ____D () C:\Program Files (x86)\Dell DataSafe Local Backup
2014-02-16 08:58 - 2014-02-16 08:58 - 00000000 ____D () C:\Windows\SMINST

==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

TDL4: custom:26000022 <===== ATTENTION!

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================


==================== Memory info ===========================

Percentage of memory in use: 10%
Total physical RAM: 6038.17 MB
Available physical RAM: 5390.38 MB
Total Pagefile: 6036.37 MB
Available Pagefile: 5367.24 MB
Total Virtual: 8192 MB
Available Virtual: 8191.88 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:576.54 GB) (Free:556.23 GB) NTFS
Drive d: (RECOVERY) (Fixed) (Total:19.53 GB) (Free:9.8 GB) NTFS ==>[System with boot components (obtained from reading drive)]
ATTENTION: Malware custom entry on BCD on drive d: detected.
Drive f: (MULTIBOOT) (Fixed) (Total:29.8 GB) (Free:27.71 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 596 GB) (Disk ID: 07F2837E)
Partition 1: (Not Active) - (Size=102 MB) - (Type=DE)
Partition 2: (Active) - (Size=20 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=577 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 30 GB) (Disk ID: 8FA21CB2)
Partition 1: (Active) - (Size=30 GB) - (Type=0C)


LastRegBack: 2011-02-10 10:02

==================== End Of Log ============================



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#2 gringo_pr

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Posted 17 February 2014 - 12:54 PM


Hello kingfishracin

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
TDL4: custom:26000022 <===== ATTENTION!
CMD: bootrec /FixMbr
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 kingfishracin

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Posted 17 February 2014 - 02:20 PM

Thanks Gringo, it is now booting up and wanting me to go thru the Windows setup process. I had tried to use the recovery partition before I posted on here so I guess that wiped everything. Should I continue with the setup? Here is the fixlog.txt:

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 16-02-2014
Ran by SYSTEM at 2014-02-17 12:08:36 Run:1
Running from F:\
Boot Mode: Recovery
==============================================

Content of fixlist:
*****************
TDL4: custom:26000022 <===== ATTENTION!
CMD: bootrec /FixMbr
*****************


The operation completed successfully.
The operation completed successfully.

=========  bootrec /FixMbr =========

??T h e   o p e r a t i o n   c o m p l e t e d   s u c c e s s f u l l y .
 
========= End of CMD: =========


==== End of Fixlog ====



#4 gringo_pr

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Posted 17 February 2014 - 02:44 PM

If that is the only thing you can do then you will have to


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 kingfishracin

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Posted 18 February 2014 - 09:25 AM

Ok I have the Windows 7 setup complete. Is there anything else that we need to do ti insure that the virus that caused this is gone? This Dell came with McAfee on it but I do not want to use it. What do you recomend and will I need to use a program to completely uninstal McAfee? Thanks for your help.



#6 gringo_pr

gringo_pr

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Posted 18 February 2014 - 12:11 PM

go ahead and run frst again in normal mode and send it to me


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 kingfishracin

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Posted 18 February 2014 - 12:31 PM

OK, thanks for the help.

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 16-02-2014
Ran by SYSTEM on MININT-22IMH40 on 18-02-2014 10:23:33
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.


The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RTHDVCPL] - C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [6629480 2011-04-14] (Realtek Semiconductor)
HKLM\...\Run: [Apoint] - C:\Program Files\DellTPad\Apoint.exe [609144 2011-04-12] (Alps Electric Co., Ltd.)
HKLM\...\Run: [IntelPAN] - C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe [1935120 2011-07-27] (Intel® Corporation)
HKLM\...\Run: [BTMTrayAgent] - C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll [10365952 2011-05-19] (Intel Corporation)
HKLM\...\Run: [QuickSet] - c:\Program Files\Dell\QuickSet\QuickSet.exe [4500640 2011-03-10] (Dell Inc.)
HKLM\...\Run: [DellStage] - C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe [2055016 2011-04-29] ()
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe [35736 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [932288 2010-11-15] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Dell Webcam Central] - C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [503942 2011-04-13] (Creative Technology Ltd)
HKLM-x32\...\Run: [Dell DataSafe Online] - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe [1117528 2010-08-25] (Dell, Inc.)
HKLM-x32\...\Run: [] - [X]
HKLM-x32\...\Run: [RoxWatchTray] - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Desktop Disc Tool] - C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe [514544 2010-11-17] ()
HKLM-x32\...\Run: [Microsoft Default Manager] - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe [439568 2010-05-10] (Microsoft Corporation)
HKLM-x32\...\Run: [mcui_exe] - C:\Program Files\McAfee.com\Agent\mcagent.exe [1658440 2011-03-12] (McAfee, Inc.)
HKLM-x32\...\Run: [NeroLauncher] - C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe [75064 2011-07-07] ()
HKLM-x32\...\Run: [AccuWeatherWidget] - C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe [885760 2011-04-29] ()
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)

==================== Services (Whitelisted) =================

S2 0208671392725479mcinstcleanup; C:\Windows\TEMP\020867~1.EXE [821568 2011-02-10] (McAfee, Inc.)
S3 McAWFwk; C:\Program Files\mcafee\msc\McAWFwk.exe [224704 2011-03-08] (McAfee, Inc.)
S2 McMPFSvc; C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 mcmscsvc; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McNaiAnn; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McNASvc; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S3 McODS; C:\Program Files\mcafee\VirusScan\mcods.exe [501768 2011-03-17] (McAfee, Inc.)
S2 McOobeSv; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McProxy; C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S2 McShield; C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe [197960 2011-03-13] (McAfee, Inc.)
S2 mfefire; C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe [208272 2011-03-13] (McAfee, Inc.)
S2 mfevtp; C:\Windows\system32\mfevtps.exe [158832 2011-03-13] (McAfee, Inc.)
S2 MSK80Service; C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [249936 2011-01-27] (McAfee, Inc.)
S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-07-27] ()

==================== Drivers (Whitelisted) ====================

S3 cfwids; C:\Windows\System32\drivers\cfwids.sys [65128 2011-03-13] (McAfee, Inc.)
S3 mfeapfk; C:\Windows\System32\drivers\mfeapfk.sys [156792 2011-03-13] (McAfee, Inc.)
S3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [227856 2011-03-13] (McAfee, Inc.)
S3 mfeavfk01; No ImagePath
S3 mfefirek; C:\Windows\System32\drivers\mfefirek.sys [481376 2011-03-13] (McAfee, Inc.)
S0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [639216 2011-03-13] (McAfee, Inc.)
S1 mfenlfk; C:\Windows\System32\DRIVERS\mfenlfk.sys [75672 2011-03-13] (McAfee, Inc.)
S3 mferkdet; C:\Windows\System32\drivers\mferkdet.sys [98728 2011-03-13] (McAfee, Inc.)
S0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [281928 2011-03-13] (McAfee, Inc.)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-02-18 06:29 - 2014-02-18 06:29 - 00000000 ___RD () C:\Users\Annabelle\Desktop\MySyncUPFiles
2014-02-18 06:15 - 2014-02-18 06:15 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\Dell
2014-02-18 06:14 - 2014-02-18 06:14 - 00003936 _____ () C:\Windows\System32\Tasks\PCDoctorBackgroundMonitorTask
2014-02-18 06:14 - 2014-02-18 06:14 - 00003116 _____ () C:\Windows\System32\Tasks\SystemToolsDailyTest
2014-02-18 06:14 - 2014-02-18 06:14 - 00000564 _____ () C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job
2014-02-18 06:14 - 2014-02-18 06:14 - 00000422 _____ () C:\Windows\Tasks\SystemToolsDailyTest.job
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Roxio
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Dell Touch Zone
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Dell
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Creative
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\VirtualStore
2014-02-18 06:11 - 2014-02-18 06:14 - 00000000 ____D () C:\users\Annabelle
2014-02-18 06:11 - 2014-02-18 06:11 - 00074400 _____ () C:\Users\Annabelle\AppData\Local\GDIPFONTCACHEV1.DAT
2014-02-18 06:11 - 2014-02-18 06:11 - 00000020 ___SH () C:\Users\Annabelle\ntuser.ini
2014-02-18 06:11 - 2014-02-18 06:11 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Intel
2014-02-18 06:11 - 2014-02-18 06:11 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\SoftThinks
2014-02-18 06:11 - 2011-11-07 22:18 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Macromedia
2014-02-18 06:11 - 2011-11-07 22:14 - 00000000 ___RD () C:\Users\Annabelle\Desktop\Play Games
2014-02-16 14:06 - 2014-02-16 14:07 - 00000000 ____D () C:\Windows\System32\config\mybackup
2014-02-16 13:46 - 2014-02-18 10:23 - 00000000 ____D () C:\FRST
2014-02-16 08:58 - 2014-02-16 08:58 - 00000000 ____D () C:\Windows\SMINST

==================== One Month Modified Files and Folders =======

2014-02-18 10:23 - 2014-02-16 13:46 - 00000000 ____D () C:\FRST
2014-02-18 07:08 - 2009-07-13 23:13 - 00778730 _____ () C:\Windows\System32\PerfStringBackup.INI
2014-02-18 07:04 - 2009-07-13 21:20 - 00000000 ____D () C:\Windows\rescache
2014-02-18 07:03 - 2009-07-13 23:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-02-18 06:29 - 2014-02-18 06:29 - 00000000 ___RD () C:\Users\Annabelle\Desktop\MySyncUPFiles
2014-02-18 06:16 - 2011-11-07 21:50 - 00017982 _____ () C:\Windows\RPSETUP.EXE.LOG
2014-02-18 06:16 - 2011-11-07 21:48 - 00000000 ____D () C:\Program Files (x86)\Dell DataSafe Local Backup
2014-02-18 06:16 - 2009-07-13 22:45 - 00021072 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-02-18 06:16 - 2009-07-13 22:45 - 00021072 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-02-18 06:15 - 2014-02-18 06:15 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\Dell
2014-02-18 06:14 - 2014-02-18 06:14 - 00003936 _____ () C:\Windows\System32\Tasks\PCDoctorBackgroundMonitorTask
2014-02-18 06:14 - 2014-02-18 06:14 - 00003116 _____ () C:\Windows\System32\Tasks\SystemToolsDailyTest
2014-02-18 06:14 - 2014-02-18 06:14 - 00000564 _____ () C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job
2014-02-18 06:14 - 2014-02-18 06:14 - 00000422 _____ () C:\Windows\Tasks\SystemToolsDailyTest.job
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Roxio
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Dell Touch Zone
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Dell
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Creative
2014-02-18 06:14 - 2014-02-18 06:14 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\VirtualStore
2014-02-18 06:14 - 2014-02-18 06:11 - 00000000 ____D () C:\users\Annabelle
2014-02-18 06:14 - 2011-11-07 22:12 - 00000000 ____D () C:\ProgramData\Sonic
2014-02-18 06:11 - 2014-02-18 06:11 - 00074400 _____ () C:\Users\Annabelle\AppData\Local\GDIPFONTCACHEV1.DAT
2014-02-18 06:11 - 2014-02-18 06:11 - 00000020 ___SH () C:\Users\Annabelle\ntuser.ini
2014-02-18 06:11 - 2014-02-18 06:11 - 00000000 ____D () C:\Users\Annabelle\AppData\Roaming\Intel
2014-02-18 06:11 - 2014-02-18 06:11 - 00000000 ____D () C:\Users\Annabelle\AppData\Local\SoftThinks
2014-02-18 06:11 - 2011-11-07 22:15 - 00000000 ____D () C:\ProgramData\McAfee
2014-02-18 06:11 - 2011-11-07 22:15 - 00000000 ____D () C:\Program Files (x86)\McAfee
2014-02-18 06:11 - 2011-11-07 21:05 - 00053286 _____ () C:\Windows\WindowsUpdate.log
2014-02-18 06:11 - 2011-02-10 08:01 - 00000000 ____D () C:\DELL
2014-02-17 12:12 - 2011-02-10 08:02 - 00000000 ____D () C:\Windows\panther
2014-02-17 12:12 - 2009-07-13 22:51 - 00034097 _____ () C:\Windows\setupact.log
2014-02-16 14:07 - 2014-02-16 14:06 - 00000000 ____D () C:\Windows\System32\config\mybackup
2014-02-16 08:58 - 2014-02-16 08:58 - 00000000 ____D () C:\Windows\SMINST

==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================


==================== Memory info ===========================

Percentage of memory in use: 11%
Total physical RAM: 6038.17 MB
Available physical RAM: 5369.27 MB
Total Pagefile: 6036.37 MB
Available Pagefile: 5355.09 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:576.54 GB) (Free:545.69 GB) NTFS
Drive d: (RECOVERY) (Fixed) (Total:19.53 GB) (Free:9.8 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive f: (MULTIBOOT) (Fixed) (Total:29.8 GB) (Free:23.26 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 596 GB) (Disk ID: 07F2837E)
Partition 1: (Not Active) - (Size=102 MB) - (Type=DE)
Partition 2: (Active) - (Size=20 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=577 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 30 GB) (Disk ID: 8FA21CB2)
Partition 1: (Active) - (Size=30 GB) - (Type=0C)


LastRegBack: 2011-02-10 10:02

==================== End Of Log ============================



#8 gringo_pr

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Posted 18 February 2014 - 01:26 PM

That report looks very good!

I am going to give you my all clean speech as there is allot of good information in it.




:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java



The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 kingfishracin

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Posted 18 February 2014 - 01:35 PM

Thank you Gringo. Everything seems to be running fine now. I will use the program recommendations that you have given me, and try to keep this from happening again. Again thank you for your help and this site.


Edited by kingfishracin, 18 February 2014 - 01:35 PM.


#10 gringo_pr

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Posted 18 February 2014 - 01:47 PM

You are more than welcome


gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#11 gringo_pr

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Posted 23 February 2014 - 01:12 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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