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.docx opening in WordPad??


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#1 fitzy04

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Posted 17 February 2014 - 11:05 AM

Hello,

So I work in the IT department for a company and one of the clients (we will call Bob), is having issues with Excel. There was a spreadsheet sent around the company with links to files on the server. Nobody had a problem with them at all. Bob opened a bunch completely fine but there were a few that opened up in Wordpad instead of Word. It looked as if the extensions were .docx. If I remember correctly, the .doc files opened in Word as they should. It's not super important because when it opens in Wordpad, everything is still legible and the format is basically the same. I just don't want this being an issue down the road where it escalates to where he is not able to open the files at all. I looked at the default programs and everything looked to be correct in there. I even uninstalled Office, ran Ccleaner (cleaner and registry), and reinstalled Office and that didn't work.

 

His computer:

Windows 7 Pro 64 bit

Office 2010 Professional Plus

 

If any more information is needed, let me know.



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#2 chrisd87

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Posted 17 February 2014 - 02:31 PM

Is it only those certain files that's opening up in word, or have you tried creating a new .docx file yourself on his computer and see how it opens? You may of looked at the Default programs, but did you look at "Associate a file type or protocol with a program" and made sure that .docx was set to open with Word?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 fitzy04

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Posted 18 February 2014 - 01:27 PM

I walked him through doing this and he said he did it but it still didn't work. I didn't create a .docx on his machine but I have tried creating one on my computer and I emailed it to him and he said it opened up in Word like it should. Could there be a setting in Excel that's causing .docx to open in Wordpad? Like a macro?



#4 chrisd87

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Posted 18 February 2014 - 01:38 PM

If the spreadsheet has macros enabled the extension will be different as a standard excel sheet is usually .xls or .xlsx. I believe macro enabled spreadsheets end with a .xlsm. If the spreadsheet doesn't end with that extension then macros are not enabled/being used on that spreadsheet. May be worth creating a new spreadsheet and copy the contents of the old one and see how it opens on his computer.

 

*Also, I know he verified that .docx points to Word, but sometimes you actually have to go to the word.exe and use it. Let's try that and see if it helps. If not, then we can carry on.*

 

1.    Click on Start> Default Programs

2.    Click on ‘Associate a file type or protocol with a program’

3.    Under the name select *.docx and click on change programs on top right corner.

4.    Click on browse in ‘Open with’ window and browse to the below location

         C:\Program file\Microsoft Office\Office 14\WINWORD.exe and click ok.

 

Note: Go to Program File (x86), if you are working with Windows 7 64bit.


Edited by chrisd87, 18 February 2014 - 01:45 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 fitzy04

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Posted 18 February 2014 - 03:56 PM

I sent him those exact instructions when I walked him through it and he said it didn't work. He even told me that he had to go through the Program File (x86) folder because it's a 64-bit OS. And the extension of the Excel file is .xlsx so I'm assuming that means that there are no macros in the spreadsheet. I'll try copying the spreadsheet to a new spreadsheet tomorrow (I'm leaving for the day). Thanks for your help and I'll be speaking with you again tomorrow!



#6 chrisd87

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Posted 18 February 2014 - 04:25 PM

Alright that sounds good. Another thing that you can try is to repair Word. I know you said that you removed it and reinstalled, so this may have no effect. Since you was able to send him a .docx file and it opened just fine, I believe it's something to do with the excel spreadsheet.

 

1. Open a run dialog box

2. Type winword /r 

*There's a space after the d*


Edited by chrisd87, 18 February 2014 - 04:59 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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