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Can't open anything or do anything help


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7 replies to this topic

#1 melissa82

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Posted 17 February 2014 - 08:17 AM

Hi everyone

I have  a Toshiba laptop running on windows 7...I dont know much about computers but I know some and can follow directions. About 3 days ago my husband downloaded something and I'm pretty sure it gave us a virus. Instantly after download all of my programs changed over to a white picture box. I can't open any kind of program it . When I am not in safe mode I can't access anything. Clicking does nothing at all, right clicking there is no option to run program or anything. It wont let me open things like explorer or chrome to even get on the internet. I do have Avast installed but it wont even let me run that. When I go into safe mode I no longer have internet access and anything I try to open says it has been moved or deleted. I don't know what to do. I have tried system restore and downloading Malwarebytes and again I get nothing just a box pop up with a red X

Help please :)



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#2 boopme

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Posted 17 February 2014 - 09:25 PM

Hello Melissa

For the connection try these...if it works run the tools below.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


OR
If booting to Safe Mode with Networking does not get you internet then you will need to go to another computer download these to a Flash drive or CD and run from there.


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
.
.
.
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    .
    .
    .
    .
    • Last run ESET.
      • Hold down Control and click on this link to open ESET OnlineScan in a new window.
      • Click the esetonlinebtn.png button.
      • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the esetsmartinstaller_enu.png icon on your desktop.
      • Check "YES, I accept the Terms of Use."
      • Click the Start button.
      • Accept any security warnings from your browser.
      • Under scan settings, check "Scan Archives" and "Remove found threats"
      • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
      • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      • When the scan completes, click List Threats
      • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      • Click the Back button.
      • Click the Finish button.
      • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 melissa82

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Posted 17 February 2014 - 11:19 PM

Hey

Thank you so much for responding to me. Sadly, nothing you suggested worked. i tried opening those things you said and got boxes pop up that said "the file does not have a program associated with it for performing this action". I was able to get online it was just connected this time. I cant pull up any browers without it saying "it has been moved or deleted" I was able to go into a program name and click open. It opened a web page that says "file doesnt exist" but it gave me a browser to attempt the downloads you suggested. None of them worked. They act like they are going o download but then that box with the red X comes and says " no such interface" I tried everything you suggested and got these messages on everything. When my laptop first started acting up I read on a site about Malwarebytes and was somehow able to download it. It came up clean however so IDK. Its frustrating



#4 boopme

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Posted 18 February 2014 - 12:26 PM

OK, we'll get this, Start a new topic here.
Virus, Trojan, Spyware, and Malware Removal Logs

Use the same topic and stat Tried tool in the AII forum Nothing will run.

Let me know if that went oK.

Edited by boopme, 18 February 2014 - 12:26 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 melissa82

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Posted 18 February 2014 - 01:09 PM

"Use the same topic and stat Tried tool in the AII forum Nothing will run".??? Im kinda confused....so do I start new topic and then just post that in my post or do I post that somewhere else? I'm still learning all this computer stuff



#6 boopme

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Posted 18 February 2014 - 01:40 PM

No problem. Start the new topic with your description of your troubles.. State we tried to run tools in the other Forum (AII) and we cannot. So you are here for help now.

New topic goes here
Click...Virus, Trojan, Spyware, and Malware Removal Logs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 MissLizz

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Posted 19 February 2014 - 01:34 PM

I'm a member like yourself.  Hope you can find a solution for this.  I know what it's like to feel so helpless, learning what all the initlals are,  trying to understand what to do.    I do wish you luck in the Virus, Trojans Forum.



#8 boopme

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Posted 19 February 2014 - 02:03 PM

Thank you..
New topic ... http://www.bleepingcomputer.com/forums/t/524794/cant-open-anything-or-do-anything-help/#entry3292613


Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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