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Laptop randomly freezing for 2-3 minutes at a time


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12 replies to this topic

#1 retop56

retop56

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  • 7 posts
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  • Local time:08:57 PM

Posted 17 February 2014 - 12:58 AM

I have a Toshiba Satellite C655-S5128 running Windows 7. My computer has been randomly freezing for months now, whether it's with Mozilla Firefox or Chrome open, or if I'm playing League of Legends. It's usually with Mozilla Firefox open. I haven't been able to pinpoint the problem, and some help would be very appreciated. Thanks! :)



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#2 dc3

dc3

    Bleeping Treehugger


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  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:57 PM

Posted 17 February 2014 - 11:33 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.
 
 

Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 retop56

retop56
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  • Local time:08:57 PM

Posted 17 February 2014 - 07:33 PM

Speccy: http://speccy.piriform.com/results/ptzrB8ncwPKfwBeoNt1xEve

 

 

 

 

 

 

MiniToolBox:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Big Homie KG (administrator) on 17-02-2014 at 15:32:38
Running from "C:\Users\Big Homie KG\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/17/2014 03:26:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/17/2014 02:49:49 PM) (Source: MsiInstaller) (User: BigHomieKG-PC)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- Error 1706. SA_Error1706: StandardAction(0xC00706AA): An installation package for the product AVG 2014 cannot be found. Try the installation again using a valid copy of the installation package 'Avgx64.msi'.

Error: (02/17/2014 01:55:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: League of Legends.exe, version: 4.2.0.2723, time stamp: 0x52fc0fab
Faulting module name: League of Legends.exe, version: 4.2.0.2723, time stamp: 0x52fc0fab
Exception code: 0xc0000005
Fault offset: 0x0029c80f
Faulting process id: 0x5240
Faulting application start time: 0xLeague of Legends.exe0
Faulting application path: League of Legends.exe1
Faulting module path: League of Legends.exe2
Report Id: League of Legends.exe3

Error: (02/12/2014 07:28:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2014 07:28:15 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "mscorlib, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=x86" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.

Error: (02/11/2014 07:26:24 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 26.0.0.5087 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f50

Start Time: 01cf2789e4d73a0b

Termination Time: 9

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 7130b5db-9395-11e3-b9f3-00266cadd715

Error: (02/11/2014 04:12:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2014 03:48:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2014 00:56:21 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 26.0.0.5087 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 194c

Start Time: 01cf262405f57a19

Termination Time: 17

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: c81cfc60-9295-11e3-b67a-00266cadd715

Error: (02/09/2014 09:00:51 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 26.0.0.5087 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ce8

Start Time: 01cf260b6be18065

Termination Time: 14

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 4dcc2a48-9210-11e3-b67a-00266cadd715


System errors:
=============
Error: (02/17/2014 03:26:59 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (02/17/2014 03:26:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
TVALZ

Error: (02/17/2014 03:04:28 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (02/17/2014 02:18:55 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioSrv service.

Error: (02/16/2014 00:02:39 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioSrv service.

Error: (02/14/2014 00:50:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioSrv service.

Error: (02/13/2014 10:33:35 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (02/12/2014 02:12:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioSrv service.

Error: (02/12/2014 07:28:44 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (02/12/2014 07:27:49 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
TVALZ


Microsoft Office Sessions:
=========================
Error: (02/17/2014 03:26:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/17/2014 02:49:49 PM) (Source: MsiInstaller)(User: BigHomieKG-PC)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- Error 1706. SA_Error1706: StandardAction(0xC00706AA): An installation package for the product AVG 2014 cannot be found. Try the installation again using a valid copy of the installation package 'Avgx64.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (02/17/2014 01:55:36 AM) (Source: Application Error)(User: )
Description: League of Legends.exe4.2.0.272352fc0fabLeague of Legends.exe4.2.0.272352fc0fabc00000050029c80f524001cf2bc11673628fC:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.9\deploy\League of Legends.exeC:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.9\deploy\League of Legends.exea5e77dcc-97b9-11e3-85d0-00266cadd715

Error: (02/12/2014 07:28:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2014 07:28:15 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "mscorlib, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=x86" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.

Error: (02/11/2014 07:26:24 PM) (Source: Application Hang)(User: )
Description: firefox.exe26.0.0.5087f5001cf2789e4d73a0b9C:\Program Files (x86)\Mozilla Firefox\firefox.exe7130b5db-9395-11e3-b9f3-00266cadd715

Error: (02/11/2014 04:12:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2014 03:48:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2014 00:56:21 PM) (Source: Application Hang)(User: )
Description: firefox.exe26.0.0.5087194c01cf262405f57a1917C:\Program Files (x86)\Mozilla Firefox\firefox.exec81cfc60-9295-11e3-b67a-00266cadd715

Error: (02/09/2014 09:00:51 PM) (Source: Application Hang)(User: )
Description: firefox.exe26.0.0.5087ce801cf260b6be1806514C:\Program Files (x86)\Mozilla Firefox\firefox.exe4dcc2a48-9210-11e3-b67a-00266cadd715


CodeIntegrity Errors:
===================================
  Date: 2014-02-08 00:57:43.427
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:54:37.870
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:50:42.285
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:49:24.009
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:43:54.709
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:43:02.368
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:12:13.356
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:10:37.156
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:08:00.381
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-08 00:07:55.246
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.2)
7-Zip 9.20
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ARIA Engine v1.6.0.0 (Version: v1.6.0.0)
ASIO4ALL (Version: 2.10)
Audacity 2.0.5 (Version: 2.0.5)
AVG 2014 (Version: 14.0.3705)
AVG 2014 (Version: 14.0.4158)
AVG 2014 (Version: 14.0.4335)
AVG 2014 (Version: 2014.0.4335)
Battle.net
BitTorrent (Version: 7.8.2.30332)
Bonjour (Version: 3.0.0.10)
BovadaPoker (Version:  )
BufferChm (Version: 140.0.212.000)
Counter-Strike
Counter-Strike: Condition Zero
Coupon Printer for Windows (Version: 5.0.0.0)
D110 (Version: 140.0.142.000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
f.lux
F1 2013 (Version: 1)
FFmpeg v0.6.2 for Audacity
FL Studio 11
FlowStone FL 3.0
Focusrite USB 2.0 Audio Driver 2.1 (Version: 2.1)
GIMP 2.8.10 (Version: 2.8.10)
Google Chrome (Version: 32.0.1700.107)
Google Talk Plugin (Version: 5.1.4.17398)
Google Update Helper (Version: 1.3.22.5)
GPBaseService2 (Version: 140.0.211.000)
Hearthstone
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPAppStudio (Version: 140.0.95.000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
iFunBox 2014 (v3.1.562.425), iFunbox DevTeam (Version: v3.1.562.425)
IL Download Manager
IL Shared Libraries
iTunes (Version: 11.1.3.8)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
League of Legends (Version: 3.0.0)
Left 4 Dead 2
Lennar Digital Sylenth VSTi v1.2.1
LOLReplay (Version: 0.8.5.2)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.212.000)
Pando Media Booster (Version: 2.6.0.7)
Plogue chipsounds (Version: v1.600)
PowerISO (Version: 5.8)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QuickTime (Version: 7.74.80.86)
QuickTransfer (Version: 140.0.98.000)
RaidCall (Version: 7.3.0-1.0.10926.49)
reFX Nexus VSTi RTAS v2.2.0
Scan (Version: 140.0.77.000)
Shop for HP Supplies (Version: 14.0)
SixaxisPairTool 0.2.5 (Version: 0.2.5)
Skype™ 6.11 (Version: 6.11.102)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.211.000)
Speccy (Version: 1.25)
StarCraft II
Status (Version: 140.0.212.000)
Steam
Sylenth1 v2.21
Synaptics Pointing Device Driver (Version: 15.0.8.1)
Toolbox (Version: 140.0.424.000)
TrayApp (Version: 140.0.212.000)
Vegas Pro 12.0 (64-bit) (Version: 12.0.367)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.1 (Version: 2.1.1)
WebReg (Version: 140.0.212.017)
Windows Driver Package - Focusrite USB 2.0 Audio Driver (07/07/2011 15.32.4.883) (Version: 07/07/2011 15.32.4.883)
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3893.86 MB
Available physical RAM: 1950.74 MB
Total Pagefile: 7785.9 MB
Available Pagefile: 5860.51 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.14 MB

========================= Partitions: =====================================

1 Drive c: (TI105736W0B) (Fixed) (Total:222.41 GB) (Free:52.33 GB) NTFS
3 Drive e: (System) (Fixed) (Total:1.46 GB) (Free:1.27 GB) NTFS

========================= Users: ========================================

User accounts for \\BIGHOMIEKG-PC

Administrator            Big Homie KG             Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 

 

 

 

 

 

 

AdwCleaner:

 

# AdwCleaner v3.019 - Report created 17/02/2014 at 15:22:18
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Big Homie KG - BIGHOMIEKG-PC
# Running from : C:\Users\Big Homie KG\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : vToolbarUpdater17.3.0

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Security Toolbar
Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Windows\SysWOW64\AI_RecycleBin
[!] Folder Deleted : C:\Users\Big Homie KG\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Big Homie KG\AppData\LocalLow\AVG SafeGuard toolbar
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_1_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_1_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_rasmancs
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\PrivitizeVPNInstallDates
Key Deleted : HKCU\Software\StartSearch
Key Deleted : HKLM\Software\AVG SafeGuard toolbar
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\caphyon
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Big Homie KG\AppData\Roaming\Mozilla\Firefox\Profiles\m65o217l.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [7124 octets] - [17/02/2014 15:15:57]
AdwCleaner[S0].txt - [6788 octets] - [17/02/2014 15:22:18]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6848 octets] ##########
 

 

 

 

JunkwareRemovalTool:

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Windows 7 Professional x64
Ran by Big Homie KG on Mon 02/17/2014 at 16:34:13.55
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"



~~~ FireFox

Successfully deleted: [File] C:\Users\Big Homie KG\AppData\Roaming\mozilla\firefox\profiles\m65o217l.default\searchplugins\youtube-video-search.xml
Successfully deleted the following from C:\Users\Big Homie KG\AppData\Roaming\mozilla\firefox\profiles\m65o217l.default\prefs.js

user_pref("extensions.Imagus.sieve", "{\"dereferers\":{\"link\":\"^[^/]{3,70}/\\\\??(hxxps?:[^?#]+\\\\.(?:jpe?g|a?png|gif|bmp|svgz?)).*\",\"ci\":1,\"dc\":1,\"loop\":1,\"to\":\
user_pref("extensions.Imagus.tls", "{\"advanced\":false,\"tButton\":false,\"opzoom\":true,\"opimgobj\":true,\"opbgimg\":true,\"opguess\":false,\"opseek\":true,\"opfavi\":true,
Emptied folder: C:\Users\Big Homie KG\AppData\Roaming\mozilla\firefox\profiles\m65o217l.default\minidumps [27 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 02/17/2014 at 16:40:29.93
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


Edited by retop56, 17 February 2014 - 07:51 PM.


#4 retop56

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Posted 18 February 2014 - 12:18 AM

Also, I forgot to mention that my computer will also freeze for 10-15 seconds sometimes and it'll do the same thing where the audio will start to distort and the mouse will lock up.



#5 dc3

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Posted 18 February 2014 - 10:47 AM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 retop56

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Posted 18 February 2014 - 12:24 PM

 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 51  
 Adobe Flash Player 11.9.900.170  
 Adobe Reader XI  
 Mozilla Firefox (27.0.1)
 Google Chrome 32.0.1700.102  
 Google Chrome 32.0.1700.107  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#7 dc3

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Posted 18 February 2014 - 12:58 PM

 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, byy disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 

Edited by dc3, 18 February 2014 - 12:59 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 retop56

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Posted 25 May 2014 - 09:13 PM

Mod Edit:  Removed unnecessary quote box - Hamluis.

 

I removed all of the services and the problem is still here. It's really annoying still.


Edited by hamluis, 29 May 2014 - 06:54 AM.


#9 dc3

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Posted 26 May 2014 - 10:00 AM

You do not need to quote my previous posts.

 

Did you restart the computer after step3?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 retop56

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Posted 26 May 2014 - 04:58 PM

Yes I did. It might have something to do with flash, because it happens only when I have Chrome and when I have a Flash item opened (Youtube video, Twitch.tv Stream, etc.) .


Edited by retop56, 26 May 2014 - 05:00 PM.


#11 dc3

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Posted 27 May 2014 - 08:56 AM

Recapping.

 

You restarted the computer after step3, was the problem persisting?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 retop56

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Posted 28 May 2014 - 07:27 PM

Yes, I did restart it and the problem is still persisting.



#13 dc3

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Posted 29 May 2014 - 09:08 AM

Uninstall AVG, download it and reinstall it.

 

Please run the two scan below in the order they are posted.

 

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb and type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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