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Can't upload or download to the internet.. Help!


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16 replies to this topic

#1 Erica2533

Erica2533

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  • Local time:06:44 AM

Posted 16 February 2014 - 09:56 PM

I'm having issues with my computer.. first it was just uploading images to my etsy site and gmail, when I would click "add image" it would open the folder then freeze up and chrome would crash.  Now, however it's much worse, I can't upload or download to/from any site and it doesn't even bring up the folder just instantly freezes and chrome crashes.  I ran norton 360 a hundred times and cleaned up my files/cache/etc.  and it worked randomly for about a week then got worse.  I took my computer to officemax and they ran a diagnostic report and told me everything was fine except I had malware. So instead of paying the $150 I figured I could figure it out.. silly me.  I've downloaded malwarebytes and ran both the quick and full scans and it found 44 with the quickscan and 2 with the full scan which I proceeded to "clean" with the program.  I then ran the junk removal tool and have a readout from it.  I then ran the one suggested that is something like farber (can't remember) and adware (again might be wrong with the name) but after it gave me a readout from both it dissappeared apparently along with the download as I can't seem to find it anywhere.  So now what???  Can someone help me I've got to have this working soon or my etsy shop doesn't get new listings boohoo.  Thanks in advance!!



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#2 cryptodan

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Posted 16 February 2014 - 10:00 PM

Please download TDSSKiller exe version to your desktop. Double-click on TDSSKiller.exe to run the tool for known TDSS variants. Vista/Windows 7 users right-click and select Run As Administrator.
  •     Click on Change Parameters and click Detect TDLFS File System.
  •     Click the Start Scan button.
  •     Do not use the computer during the scan
  •     If the scan completes with nothing found, click Close to exit.
  •     If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  •     Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  •     Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  •     A TDSSKiller text file would be saved in Local Disk C.
  •     Copy and paste the contents of that file in your next reply.
ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#3 Erica2533

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Posted 16 February 2014 - 11:03 PM

ok.. did all that. reports to follow. didn't fix the issue but hopefully these reports will give us answers?  The first scan from TDSS didn't find anything.  Also not sure if this is typical but after I ran AdwCleaner and restarted it brought up a box that said "File cannot be found" C:\Users\EricaScott\Appdata\local\Conduit\Backgroundcontainer\BackgroundContainer.dll Then it froze for awhile and all I had was a blank blue screen until eventually I did ctrl+alt+delete and switched users (chose same user though) then it logged me on.  <scary>

Thanks for your super quick response, I really appreciate it.  

 

Farbar Service Scanner Version: 16-02-2014
Ran by EricaScott (administrator) on 16-02-2014 at 20:50:14
Running from "C:\Users\EricaScott\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
# AdwCleaner v3.018 - Report created 16/02/2014 at 20:33:56
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : EricaScott - ERICASCOTT-PC
# Running from : C:\Users\EricaScott\Downloads\AdwCleaner (4).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Searchprotect
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Windows\SysWOW64\Searchprotect
Folder Deleted : C:\Users\EricaScott\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\EricaScott\AppData\LocalLow\SweetPacks_A1
Folder Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\ValueApps
Folder Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\CT3279453
Folder Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\CT3314198
Folder Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\Extensions\{04a8dd1a-4754-48fe-a703-99846646ef04}
Folder Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\Extensions\{b3420a9c-a397-4409-b90d-bcf22da1a08a}
File Deleted : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\searchplugins\conduit-search.xml
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1E47F11A-C82E-4547-A325-39E57C407151}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3087D07C-4A36-40E4-A7A4-03867B4B4B8C}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
Key Deleted : HKCU\Software\AppDataLow\Software\SweetPacks_A1
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\SweetPacks_A1
Key Deleted : [x64] HKLM\SOFTWARE\InstalledThirdPartyPrograms
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16518
 
 
-\\ Mozilla Firefox v14.0.1 (en-US)
 
[ File : C:\Users\EricaScott\AppData\Roaming\Mozilla\Firefox\Profiles\15jzrsvs.default\prefs.js ]
 
Line Deleted : user_pref("CT3279453.1000082.isPlayDisplay", "true");
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Line Deleted : user_pref("CT3279453.1000234.TWC_TMP_city", "COLORADO SPRINGS");
Line Deleted : user_pref("CT3279453.1000234.TWC_TMP_country", "US");
Line Deleted : user_pref("CT3279453.1000234.TWC_country", "UNITED STATES");
Line Deleted : user_pref("CT3279453.1000234.TWC_locId", "USCO0078");
Line Deleted : user_pref("CT3279453.1000234.TWC_location", "Colorado Springs, CO");
Line Deleted : user_pref("CT3279453.1000234.TWC_region", "US");
Line Deleted : user_pref("CT3279453.1000234.TWC_temp_dis", "f");
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Line Deleted : user_pref("CT3279453.1000234.weatherData", "{\"icon\":\"31.png\",\"temperature\":\"2°C\",\"temperatureClear\":\"2°C\",\"highTemperature\":\"2°C\",\"lowTemperature\":\"-2°C\",\"feelsLike\":\"-1°C\",\"c[...]
Line Deleted : user_pref("CT3279453.ENABALE_HISTORY", "{\"dataType\":\"string\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3279453.ENABLE_RETURN_WEB_SEARCH_ON_THE_PAGE", "{\"dataType\":\"string\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3279453.FF19Solved", "true");
Line Deleted : user_pref("CT3279453.FirstTime", "true");
Line Deleted : user_pref("CT3279453.FirstTimeFF3", "true");
Line Deleted : user_pref("CT3279453.PG_ENABLE", "dHJ1ZQ==");
Line Deleted : user_pref("CT3279453.SF_JUST_INSTALLED", "%CC%C7%D2%D9%CB");
Line Deleted : user_pref("CT3279453.SF_JUST_INSTALLED.enc", "RkFMU0U=");
Line Deleted : user_pref("CT3279453.SF_STATUS", "%CB%D4%C7%C8%D2%CB%CA");
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Line Deleted : user_pref("CT3279453.SF_USER_ID.enc", "Y2lkXzE3MTIwMTQwNDgzNzIxMjg0Mzc=");
Line Deleted : user_pref("CT3279453.UserID", "UN25621033330757491");
Line Deleted : user_pref("CT3279453._key_edilia__uID", "%BE%B7%B7%BA%E9%BC%B6%BC%B3%EB%E7%BA%B6%B3%BA%B9%BA%E8%B3%E8%E9%B7%E7%B3%BA%BF%BF%BE%EB%EB%E7%B7%E9%E9%B9%BC");
Line Deleted : user_pref("CT3279453._key_edilia__uID.enc", "ODExNGM2MDYtZWE0MC00MzRiLWJjMWEtNDk5OGVlYTFjYzM2");
Line Deleted : user_pref("CT3279453.addressBarTakeOverEnabledInHidden", "true");
Line Deleted : user_pref("CT3279453.addressUrlXPETakeover", "true");
Line Deleted : user_pref("CT3279453.autoDisableScopes", -1);
Line Deleted : user_pref("CT3279453.cbfirsttime", "%CC%F8%EF%A6%D0%E7%F4%A6%B7%BD%A6%B8%B6%B7%BA%A6%B6%B6%C0%BA%BB%C0%B9%B8%A6%CD%D3%DA%B3%B6%BD%B6%B6%A6%AE%D3%F5%FB%F4%FA%E7%EF%F4%A6%D9%FA%E7%F4%EA%E7%F8%EA%A6%DA%E[...]
Line Deleted : user_pref("CT3279453.cbfirsttime.enc", "RnJpIEphbiAxNyAyMDE0IDAwOjQ1OjMyIEdNVC0wNzAwIChNb3VudGFpbiBTdGFuZGFyZCBUaW1lKQ==");
Line Deleted : user_pref("CT3279453.countryCode", "US");
Line Deleted : user_pref("CT3279453.defaultSearch", "false");
Line Deleted : user_pref("CT3279453.embeddedsData", "[{\"appId\":\"130029007934982115\",\"apiPermissions\":{\"crossDomainAjax\":true,\"getMainFrameTitle\":true,\"getMainFrameUrl\":true,\"getSearchTerm\":true,\"insta[...]
Line Deleted : user_pref("CT3279453.enableAlerts", "true");
Line Deleted : user_pref("CT3279453.enableFix404ByUser", "TRUE");
Line Deleted : user_pref("CT3279453.enableSearchFromAddressBar", "true");
Line Deleted : user_pref("CT3279453.firstTimeDialogOpened", "true");
Line Deleted : user_pref("CT3279453.fixPageNotFoundError", "true");
Line Deleted : user_pref("CT3279453.fixPageNotFoundErrorByUser", "true");
Line Deleted : user_pref("CT3279453.fixPageNotFoundErrorInHidden", "true");
Line Deleted : user_pref("CT3279453.fixUrls", true);
Line Deleted : user_pref("CT3279453.fullUserID", "UN25621033330757491.UP.20140124184227");
Line Deleted : user_pref("CT3279453.impression_session_counter", "%B6");
Line Deleted : user_pref("CT3279453.impression_session_counter.enc", "MA==");
Line Deleted : user_pref("CT3279453.impression_session_id", "%A8%E9%BD%E7%B8%EA%B8%E8%E8%B3%BC%BA%E8%E8%B3%BA%EB%B6%B8%B3%E7%BA%E7%E7%B3%EC%EC%BF%EB%B6%EB%BA%BD%E8%BC%BD%BE%A8");
Line Deleted : user_pref("CT3279453.impression_session_id.enc", "ImM3YTJkMmJiLTY0YmItNGUwMi1hNGFhLWZmOWUwZTQ3YjY3OCI=");
Line Deleted : user_pref("CT3279453.impression_session_last_active", "%B7%B9%BE%BF%BF%BA%BA%BF%BC%B8%B8%B6%B8");
Line Deleted : user_pref("CT3279453.impression_session_last_active.enc", "MTM4OTk0NDk2MjIwMg==");
Line Deleted : user_pref("CT3279453.installDate", "28/5/2013 20:21:09");
Line Deleted : user_pref("CT3279453.installSessionId", "-1");
Line Deleted : user_pref("CT3279453.installSp", "TRUE");
Line Deleted : user_pref("CT3279453.installUsage", "2014-01-17T10:39:17.6543546+03:00");
Line Deleted : user_pref("CT3279453.installUsageEarly", "2014-01-17T10:39:13.3642996+03:00");
Line Deleted : user_pref("CT3279453.installerVersion", "1.4.2.3");
Line Deleted : user_pref("CT3279453.isCheckedStartAsHidden", true);
Line Deleted : user_pref("CT3279453.isEnableAllDialogs", "{\"dataType\":\"string\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3279453.isFirstTimeToolbarLoading", "false");
Line Deleted : user_pref("CT3279453.isToolbarShrinked", "{\"dataType\":\"string\",\"data\":\"false\"}");
Line Deleted : user_pref("CT3279453.keyword", "true");
Line Deleted : user_pref("CT3279453.lastNewTabSettings", "{\"isEnabled\":false,\"newTabUrl\":\"hxxp://search.conduit.com/?ctid=CT3279453&octid=CT3279453&SearchSource=15&CUI=UN25621033330757491&SSPV=&Lay=1&UM=2\"}");
Line Deleted : user_pref("CT3279453.lastVersion", "10.23.0.822");
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Line Deleted : user_pref("CT3279453.mam_gk_appStateReportTime.enc", "MTM4OTk0NDM3MDQyMg==");
Line Deleted : user_pref("CT3279453.mam_gk_appState_CouponBuddy", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_CouponBuddy.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Discover", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Discover.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Discover_Apps", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Discover_Apps.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Easytobook", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Easytobook.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Easytobook_targeted", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Easytobook_targeted.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Find-a-Pro", "%F5%F4");
Line Deleted : user_pref("CT3279453.mam_gk_appState_Find-a-Pro.enc", "b24=");
Line Deleted : user_pref("CT3279453.mam_gk_appState_PriceGong", "%F5%F4");
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Line Deleted : user_pref("CT3279453.mam_gk_appState_WindowShopper.enc", "b24=");
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Line Deleted : user_pref("CT3279453.mam_gk_currentVersion", "%B7%B4%B7%B8%B4%B6%B4%BB");
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Line Deleted : user_pref("CT3279453.mam_gk_first_time", "%B7");
Line Deleted : user_pref("CT3279453.mam_gk_first_time.enc", "MQ==");
Line Deleted : user_pref("CT3279453.mam_gk_lastLoginTime", "%B7%B9%BE%BF%BF%BA%BA%B9%BD%B6%BB%B8%B7");
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Line Deleted : user_pref("CT3314198.rematchagent-matkot-user-id.enc", "IjEzODk5NDQ3MTU2ODgzNTIzNDU2Ig==");
Line Deleted : user_pref("CT3314198.rematchagent-periodic-reports", "ā%A8%F6%EF%F4%ED%E5%B6%A8%C0%E1%B7%B9%BE%BF%BF%BA%BA%BD%B7%B9%B6%B6%B9%B2%B7%BA%BA%B6%B6%B6%B6%B6%E3ă");
Line Deleted : user_pref("CT3314198.rematchagent-periodic-reports.enc", "eyJwaW5nXzAiOlsxMzg5OTQ0NzEzMDAzLDE0NDAwMDAwXX0=");
Line Deleted : user_pref("CT3314198.revertSettingsEnabled", "false");
Line Deleted : user_pref("CT3314198.searchFromAddressBarEnabledByUser", "true");
Line Deleted : user_pref("CT3314198.searchInNewTabEnabledByUser", "true");
Line Deleted : user_pref("CT3314198.searchInNewTabEnabledInHidden", "true");
Line Deleted : user_pref("CT3314198.searchRevert", "false");
Line Deleted : user_pref("CT3314198.searchSuggestEnabledByUser", "true");
Line Deleted : user_pref("CT3314198.searchUserMode", "2");
Line Deleted : user_pref("CT3314198.selectToSearchBoxEnabled", "{\"dataType\":\"string\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_login_isFirstLoginInvoked", "{\"dataType\":\"boolean\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_login_loginCount", "{\"dataType\":\"number\",\"data\":\"4\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_toolbarGrouping_activeCTID", "{\"dataType\":\"string\",\"data\":\"CT3314198\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_toolbarGrouping_activeDownloadUrl", "{\"dataType\":\"string\",\"data\":\"hxxp://SweetPacksA1.OurToolbar.com//xpi\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_toolbarGrouping_activeToolbarName", "{\"dataType\":\"string\",\"data\":\"SweetPacks A1 \"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_toolbarGrouping_invoked", "{\"dataType\":\"string\",\"data\":\"true\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_service_usage_toolbarUsageCount", "{\"dataType\":\"number\",\"data\":\"2\"}");
Line Deleted : user_pref("CT3314198.serviceLayer_services_Configuration_lastUpdate", "1392274897582");
Line Deleted : user_pref("CT3314198.serviceLayer_services_appTrackingFirstTime_lastUpdate", "1392274898132");
Line Deleted : user_pref("CT3314198.serviceLayer_services_appsMetadata_lastUpdate", "1392274894316");
Line Deleted : user_pref("CT3314198.serviceLayer_services_gottenAppsContextMenu_lastUpdate", "1392274896559");
Line Deleted : user_pref("CT3314198.serviceLayer_services_installUsage_ToolbarInstallEarly_lastUpdate", "1389944344682");
Line Deleted : user_pref("CT3314198.serviceLayer_services_installUsage_ToolbarInstall_lastUpdate", "1389944346421");
Line Deleted : user_pref("CT3314198.serviceLayer_services_login_10.20.3.20_lastUpdate", "1389944350123");
Line Deleted : user_pref("CT3314198.serviceLayer_services_login_10.23.0.822_lastUpdate", "1392274896386");
Line Deleted : user_pref("CT3314198.serviceLayer_services_otherAppsContextMenu_lastUpdate", "1392274896811");
Line Deleted : user_pref("CT3314198.serviceLayer_services_searchAPI_lastUpdate", "1392274897598");
Line Deleted : user_pref("CT3314198.serviceLayer_services_serviceMap_lastUpdate", "1392274893515");
Line Deleted : user_pref("CT3314198.serviceLayer_services_toolbarContextMenu_lastUpdate", "1392274895881");
Line Deleted : user_pref("CT3314198.serviceLayer_services_toolbarSettings_lastUpdate", "1392274896687");
Line Deleted : user_pref("CT3314198.serviceLayer_services_translation_lastUpdate", "1392274897188");
Line Deleted : user_pref("CT3314198.settingsINI", true);
Line Deleted : user_pref("CT3314198.shouldFirstTimeDialog", "false");
Line Deleted : user_pref("CT3314198.showToolbarPermission", "false");
Line Deleted : user_pref("CT3314198.startPage", "true");
Line Deleted : user_pref("CT3314198.toolbarBornServerTime", "17-1-2014");
Line Deleted : user_pref("CT3314198.toolbarCurrentServerTime", "13-2-2014");
Line Deleted : user_pref("CT3314198.toolbarLoginClientTime", "Fri Jan 17 2014 00:39:10 GMT-0700 (Mountain Standard Time)");
Line Deleted : user_pref("CT3314198.versionFromInstaller", "10.20.3.20");
Line Deleted : user_pref("CT3314198.xpeMode", "0");
Line Deleted : user_pref("CT3314198_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\":1392274887087,\"isWithState\":\"\",\"timeFromStart\":0,\"timeFromPrev\":0}]");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_currentVersion", "312E31332E302E3137");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_currentVersion.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_first_time", "31");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_first_time.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_lastLoginTime", "31333930363134323033363832");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_lastLoginTime.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_migrated_from_ls", "31");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_migrated_from_ls.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_stamp", "38365F30");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_stamp.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_userBornDate", "4E2F41");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_userBornDate.storedInFile", false);
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_userId", "66316231383838622D323637392D346639632D396435342D666265373732653062326337");
Line Deleted : user_pref("valueApps.CT3314198.mam_gk_userId.storedInFile", false);
 
-\\ Google Chrome v32.0.1700.107
 
[ File : C:\Users\EricaScott\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [36132 octets] - [16/02/2014 16:35:45]
AdwCleaner[R1].txt - [36193 octets] - [16/02/2014 20:32:44]
AdwCleaner[S0].txt - [36544 octets] - [16/02/2014 20:33:56]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [36605 octets] ##########
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Windows 7 Home Premium x64
Ran by EricaScott on Sun 02/16/2014 at 16:30:18.06
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\scripthelper.exe
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\viprotocol.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\anchorfree
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\visualbee
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduitsearchscopes
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\pricegong
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\smartbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\visualbee
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\protocols\handler\viprotocol
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\au__rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\au__rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar.CT3279453
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6CBC80DB-54A6-4250-843D-06D7E6B78563}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\conduit"
Successfully deleted: [Folder] "C:\ProgramData\visualbee"
Successfully deleted: [Folder] "C:\Users\EricaScott\appdata\local\conduit"
Successfully deleted: [Folder] "C:\Users\EricaScott\appdata\local\cre"
Successfully deleted: [Folder] "C:\Users\EricaScott\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Users\EricaScott\appdata\locallow\pricegong"
Successfully deleted: [Folder] "C:\Program Files (x86)\conduit"
Successfully deleted: [Folder] "C:\Program Files (x86)\mypc backup"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{14A12DB2-87BB-4154-933C-52E571E58DD2}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{1C95B6D5-A8FE-4BAF-B861-46AAB95E753E}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{22A84BCB-55FC-4553-A1A1-FDE2161020FD}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{4A7FB23B-C00E-4B8F-96AC-D9080A13D56A}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{6F9D54C6-A697-4D1B-B31C-5506B655EE4E}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{733A34AD-57AA-4C6C-BE9B-23FDA8516126}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{77D1FF07-C90C-432D-B78F-B1A4B7214A32}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{77FB85E6-C00A-44AA-900A-064793DC7C12}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{7C12825B-46CA-4EF3-99D2-8F7C2205AB5F}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{82C6AC99-1439-4D22-9D1D-222C761D2FF5}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{9181D416-FC6A-488E-A2E0-FDBD7B7DE846}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{97A4C035-BE8D-487E-B6C6-1ADC5090DDD8}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{9C9ED2C9-BCAB-4197-AD69-E0108C00EB5F}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{A1614368-DD84-4D31-B52E-682107226F25}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{AA3F3738-3DE6-49FD-A10A-72837ADB95C8}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{B17E4D60-295D-449E-8544-61529086E790}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{BB11C39D-BDF4-4583-8504-81F66AD17FAE}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{BDEB3008-A9B9-42A0-9309-4F3CCE65B881}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{C817CBA6-3CEB-403B-841E-0C9E8CBC39DD}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{E80E3A03-E7C2-43D7-A7E0-36C762A73EE2}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{ECD99127-9006-4B5F-9750-2AF74258024F}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{F4F489DC-E8F7-4761-BCE0-F0E4C0B20921}
Successfully deleted: [Empty Folder] C:\Users\EricaScott\appdata\local\{F871AECA-8DB5-42F8-BCD5-0786C435FFFA}
 
 
 
~~~ FireFox
 
Successfully deleted: [Folder] C:\Users\EricaScott\AppData\Roaming\mozilla\firefox\profiles\15jzrsvs.default\smartbar
Successfully deleted: [Folder] C:\Users\EricaScott\AppData\Roaming\mozilla\firefox\profiles\15jzrsvs.default\extensions\staged
Successfully deleted the following from C:\Users\EricaScott\AppData\Roaming\mozilla\firefox\profiles\15jzrsvs.default\prefs.js
 
user_pref("CT3279453.1000234.weatherData", "{\"icon\":\"31.png\",\"temperature\":\"2°C\",\"temperatureClear\":\"2°C\",\"highTemperature\":\"2°C\",\"lowTemperature\":\"-2°C
user_pref("CT3279453.embeddedsData", "[{\"appId\":\"130029007934982115\",\"apiPermissions\":{\"crossDomainAjax\":true,\"getMainFrameTitle\":true,\"getMainFrameUrl\":true,\"get
user_pref("CT3279453.installId", "conduitinstaller.exe");
user_pref("CT3279453.installType", "conduitnsisintegration");
user_pref("CT3279453.lastNewTabSettings", "{\"isEnabled\":false,\"newTabUrl\":\"hxxp://search.conduit.com/?ctid=CT3279453&octid=CT3279453&SearchSource=15&CUI=UN256210333307574
user_pref("CT3279453.mam_gk_appsConfig.enc", "eyJBcHBzQ29uZmlndXJhdGlvbiI6W3siaWQiOiJhcHAxMyIsInVybCI6Imh0dHA6Ly9zdG9yYWdlLmNvbmR1aXQuY29tL21hbS8zcmRwYXJ0eWFwcHMvZWRpbGlhL2Vka
user_pref("CT3279453.mam_gk_settings1.12.0.5.enc", "eyJTdGF0dXMiOiJzdWNjZWVkZWQiLCJEYXRhIjp7ImN1cnJlbnREYXRlIjoiMjAxNDAxMTciLCJpbnRlcnZhbCI6MjQwLCJzdGFtcCI6Ijg2XzAiLCJpc1Rlc3Q
user_pref("CT3279453.search.searchAppId", "130029007934982115");
user_pref("CT3279453.search.searchCount", "0");
user_pref("CT3279453.smartbar.CTID", "CT3279453");
user_pref("CT3279453.smartbar.Uninstall", "0");
user_pref("CT3279453.smartbar.toolbarName", "DVDvideoSoft 2.0 ");
user_pref("CT3314198.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3314198&SearchSource=2&CUI=UN27927210682727348&UM=2&q=");
user_pref("CT3314198.embeddedsData", "[{\"appId\":\"130231842236908790\",\"apiPermissions\":{\"crossDomainAjax\":true,\"getMainFrameTitle\":true,\"getMainFrameUrl\":true,\"get
user_pref("CT3314198.installType", "conduitnsisintegration");
user_pref("CT3314198.lastNewTabSettings", "{\"isEnabled\":true,\"newTabUrl\":\"hxxp://search.conduit.com/?ctid=CT3314198&octid=CT3314198&SearchSource=15&CUI=UN2792721068272734
user_pref("CT3314198.mam_gk_appsConfig.enc", "eyJBcHBzQ29uZmlndXJhdGlvbiI6W3siaWQiOiJhcHAxMyIsInVybCI6Imh0dHA6Ly9zdG9yYWdlLmNvbmR1aXQuY29tL21hbS8zcmRwYXJ0eWFwcHMvZWRpbGlhL2Vka
user_pref("CT3314198.navigationAliasesJson", "{\"EB_SEARCH_TERM\":\"\",\"EB_MAIN_FRAME_URL\":\"about%3Anewaddon%3Fid%3Davg%40toolbar\",\"EB_MAIN_FRAME_TITLE\":\"\",\"EB_TOOLBA
user_pref("CT3314198.originalHomepage", "hxxp://mysearch.avg.com/?cid={831BADA0-4320-4187-9780-22FCD02C54B3}&mid=4610e756bd8847d3847ac593af594e90-175614bd5ca8812b087a03e6deb64
user_pref("CT3314198.originalSearchAddressUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3279453&SearchSource=2&CUI=UN25621033330757491&UM=2&q=");
user_pref("CT3314198.search.searchAppId", "130231842236908790");
user_pref("CT3314198.search.searchCount", "0");
user_pref("CT3314198.serviceLayer_service_toolbarGrouping_activeDownloadUrl", "{\"dataType\":\"string\",\"data\":\"hxxp://SweetPacksA1.OurToolbar.com//xpi\"}");
user_pref("CT3314198.serviceLayer_service_toolbarGrouping_activeToolbarName", "{\"dataType\":\"string\",\"data\":\"SweetPacks A1 \"}");


#4 cryptodan

cryptodan

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  • Local time:01:44 PM

Posted 16 February 2014 - 11:05 PM

How is the PC Doing now?

#5 Erica2533

Erica2533
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Posted 16 February 2014 - 11:44 PM

faster but still can't upload.



#6 cryptodan

cryptodan

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Posted 16 February 2014 - 11:53 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#7 Erica2533

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Posted 17 February 2014 - 12:01 AM

ok.. will check it now.
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by EricaScott (administrator) on 16-02-2014 at 22:00:00
Running from "C:\Users\EricaScott\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 6150 = Wireless Network Connection 4 (Connected)
Intel® Centrino® WiMAX 6150 = Local Area Connection 2 (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection 3 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 5 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global defaultcurhoplimit=64 icmpredirects=enabled
set interface interface="Loopback Pseudo-Interface 1" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection 2" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection 3" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 2" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 3" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection 4" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection 5" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection 6" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : EricaScott-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 5:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #3
   Physical Address. . . . . . . . . : 40-25-C2-5F-73-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 4:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 6150 #2
   Physical Address. . . . . . . . . : 40-25-C2-5F-73-54
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1af:80ed:b22a:cf17%18(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, February 16, 2014 8:43:32 PM
   Lease Expires . . . . . . . . . . : Monday, February 17, 2014 8:43:34 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 473966018
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-BB-AB-91-F4-6D-04-54-4A-FB
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.25
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ctrlcenter.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : 14-DA-E9-BD-A7-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Centrino® WiMAX 6150
   Physical Address. . . . . . . . . : 64-D4-DA-5F-36-C7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3448:160d:b45c:69c2(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3448:160d:b45c:69c2%21(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.0.1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
 
Pinging google.com [74.125.225.163] with 32 bytes of data:
Reply from 74.125.225.163: bytes=32 time=62ms TTL=57
Reply from 74.125.225.163: bytes=32 time=60ms TTL=57
 
Ping statistics for 74.125.225.163:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 62ms, Average = 61ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.0.1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=122ms TTL=53
Reply from 98.139.183.24: bytes=32 time=117ms TTL=53
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 117ms, Maximum = 122ms, Average = 119ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=5ms TTL=64
Reply from 127.0.0.1: bytes=32 time=3ms TTL=64
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 5ms, Average = 4ms
===========================================================================
Interface List
 19...40 25 c2 5f 73 55 ......Microsoft Virtual WiFi Miniport Adapter #3
 18...40 25 c2 5f 73 54 ......Intel® Centrino® Wireless-N 6150 #2
 17...14 da e9 bd a7 63 ......Realtek PCIe GBE Family Controller #2
 15...64 d4 da 5f 36 c7 ......Intel® Centrino® WiMAX 6150
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.3    281
      192.168.0.3  255.255.255.255         On-link       192.168.0.3    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.3    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 21     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 21     58 2001::/32                On-link
 21    306 2001:0:9d38:90d7:3448:160d:b45c:69c2/128
                                    On-link
 18    281 fe80::/64                On-link
 21    306 fe80::/64                On-link
 18    281 fe80::1af:80ed:b22a:cf17/128
                                    On-link
 21    306 fe80::3448:160d:b45c:69c2/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    306 ff00::/8                 On-link
 18    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/16/2014 08:53:26 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0ebc7026-595e-4c81-b171-dbd556e86c25.dmp
 
Error: (02/16/2014 07:25:24 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\7889cb45-035c-4fa3-98c1-fbd6e082eaf1.dmp
 
Error: (02/16/2014 04:34:16 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\SysWOW64\ExplorerFrame.dll for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Notepad because of this error.
 
Program: Notepad
File: C:\Windows\SysWOW64\ExplorerFrame.dll
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 3
 
Error: (02/16/2014 04:34:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: notepad.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc60f
Faulting module name: explorerframe.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b86d
Exception code: 0xc0000006
Fault offset: 0x000cf6d1
Faulting process id: 0x8c8
Faulting application start time: 0xnotepad.exe0
Faulting application path: notepad.exe1
Faulting module path: notepad.exe2
Report Id: notepad.exe3
 
 
System errors:
=============
Error: (02/16/2014 08:47:59 PM) (Source: Service Control Manager) (User: )
Description: The Intuit Update Service v4 service failed to start due to the following error: 
%%1053
 
Error: (02/16/2014 08:47:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intuit Update Service v4 service to connect.
 
Error: (02/16/2014 08:47:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X64 service to connect.
 
Error: (02/16/2014 08:43:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
Error: (02/16/2014 08:43:37 PM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater17.3.0 service failed to start due to the following error: 
%%2
 
Error: (02/16/2014 08:41:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the QBIDPService service to connect.
 
Error: (02/16/2014 08:38:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the QBCFMonitorService service to connect.
 
Error: (02/16/2014 08:37:34 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\System32\IWMSSvc.dll
Error Code: 258
 
Error: (02/16/2014 08:37:23 PM) (Source: Service Control Manager) (User: )
Description: The Norton 360 service failed to start due to the following error: 
%%1053
 
Error: (02/16/2014 08:37:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Norton 360 service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (02/16/2014 08:53:26 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\0ebc7026-595e-4c81-b171-dbd556e86c25.dmp
 
Error: (02/16/2014 07:25:24 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\7889cb45-035c-4fa3-98c1-fbd6e082eaf1.dmp
 
Error: (02/16/2014 04:34:16 PM) (Source: Application Error)(User: )
Description: C:\Windows\SysWOW64\ExplorerFrame.dllNotepadC00001853
 
Error: (02/16/2014 04:34:16 PM) (Source: Application Error)(User: )
Description: notepad.exe6.1.7600.163854a5bc60fexplorerframe.dll6.1.7601.175144ce7b86dc0000006000cf6d18c801cf2b6f6425da70C:\Windows\SysWOW64\notepad.exeC:\Windows\system32\explorerframe.dlld8eee149-9762-11e3-991d-14dae9bda763
 
 
=========================== Installed Programs ============================
 
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Photoshop 7.0.1 (Version: 7.0.1)
Adobe Reader X (10.1.9) (Version: 10.1.9)
ASUS AI Recovery (Version: 1.0.23)
ASUS FaceLogon (Version: 1.0.0013)
ASUS LifeFrame3 (Version: 3.0.20)
ASUS Live Update (Version: 3.1.2)
ASUS Power4Gear Hybrid (Version: 1.2.0)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0040)
ASUS USB Charger Plus (Version: 2.0.8)
ASUS Virtual Camera (Version: 1.0.25)
AsusScr_G74 Series_ENG (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.4.617)
ATK Package (Version: 1.0.0015)
Best Buy pc app (Version: 3.2.0.0)
Camtasia Studio 8 (Version: 8.0.2.918)
D3DX10 (Version: 15.4.2368.0902)
Design Manager
DirectX 9 Runtime (Version: 1.00.0000)
Download Navigator (Version: 3.4.0)
Epson Connect
Epson Customer Participation (Version: 1.0.0.0)
Epson Event Manager (Version: 2.50.0000)
Epson FAX Utility (Version: 1.31.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WF-7510 Series Printer Uninstall
EpsonNet Print (Version: 2.4j)
Fontlist
Fresco Logic USB3.0 Host Controller (Version: 3.5.73.0)
Google Chrome (Version: 32.0.1700.107)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1118)
Intel® PROSet/Wireless WiFi Software (Version: 14.0.2000)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® PROSet/Wireless WiMAX Software (Version: 6.01.0000)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Macromedia Shockwave Player
Make The Cut!
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40820)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40825)
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Norton 360 (Version: 21.1.0.18)
NVIDIA 3D Vision Driver 311.44 (Version: 311.44)
NVIDIA Control Panel 311.44 (Version: 311.44)
NVIDIA Graphics Driver 311.44 (Version: 311.44)
NVIDIA HD Audio Driver 1.3.12.0 (Version: 1.3.12.0)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1144)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
QuickBooks (Version: 22.0.4014.2206)
QuickBooks Pro 2012 (Version: 22.0.4014.2206)
Realtek Ethernet Controller Driver (Version: 7.44.421.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6564)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10001)
Rotation Desktop for G Series.exe (Version: 1.0.0.9)
Roxio AACS Certificate (Version: 1.0.0)
Roxio CinePlayer (Version: 5.8)
Roxio CinePlayer (Version: 5.8.58232.1)
SmartFTP Client (Version: 4.1.1288.0)
SmartFTP Client Setup Files 4.1 (x64) (remove only) (Version: 4.1)
Social Prospector version 2.2 (Version: 2.2)
Synaptics Pointing Device Driver (Version: 15.2.16.1)
The Print Shop 21 (Version: 21.00.0000)
THX TruStudio (Version: 1.03.01)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 wcopbpm (Version: 012.000.0353)
TurboTax 2012 WinBizFedFormset (Version: 012.000.1360)
TurboTax 2012 WinBizReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinBizTaxSupport (Version: 012.000.1268)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2083)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wrapper (Version: 012.000.0127)
TurboTax Business 2012 (Version: 2012.0)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
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Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
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Windows Live Mesh (Version: 15.4.3502.0922)
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Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
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Windows Live Remote Client Resources (Version: 15.4.5722.2)
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Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
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Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFlash (Version: 2.32.0)
Wireless Console 3 (Version: 3.0.27)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 8169.16 MB
Available physical RAM: 5767.56 MB
Total Pagefile: 16336.51 MB
Available Pagefile: 13597.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.92 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:195.35 GB) (Free:137.64 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:245.41 GB) (Free:245.31 GB) NTFS
3 Drive e: (DATA) (Fixed) (Total:465.76 GB) (Free:459.26 GB) NTFS
5 Drive k: (TOSHIBA EXT) (Fixed) (Total:931.51 GB) (Free:899.27 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ERICASCOTT-PC
 
Administrator            ASPNET                   EricaScott               
Guest                    UpdatusUser              
 
 
**** End of log ****


#8 Erica2533

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Posted 17 February 2014 - 12:04 AM

still not working :(



#9 cryptodan

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Posted 17 February 2014 - 12:05 AM

Please download and use the Norton Removal Tool and see if you can upload things. Norton has a history of corrupting things and causing issues like yours.

#10 Erica2533

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Posted 17 February 2014 - 12:25 AM

great.. so it could be the service I actually pay for?  If so, what do recommend instead for a frontline defense?



#11 cryptodan

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Posted 17 February 2014 - 12:36 AM

I would recommend Microsoft Security Essentials, so how is the PC now that you have removed Norton?

#12 Erica2533

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Posted 17 February 2014 - 12:36 AM

Holy bajesus!  IT WORKED!  kinda feel like slicing norton's throat!  Thanks soooo very much for all your help!  Feelin a little vulnerable without any protection though.. should get something before I start surfin.. do you have something I can purchase?



#13 cryptodan

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Posted 17 February 2014 - 12:37 AM

http://windows.microsoft.com/en-us/windows/security-essentials-download

#14 Erica2533

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Posted 17 February 2014 - 12:40 AM

must have been replying at the same time.. got it thanks!!



#15 Erica2533

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Posted 26 February 2014 - 09:53 PM

Hi, me again.  Everything has been fine until yesterday when my computer started locking up everytime I would try to open any program or internet.  I ran security essentials scan, malwarebytes and had to turn it off because it was stuck for hours.  I seem to be a little better today - at least I can get online but now it won't upload pictures online again.  A friend suggested to completely dump everything and re-format the hard drive... seems a little harsh so I'm back asking if you have any more tricks up your sleeve first.  Also, can't find the junk removal tool- is it suppose to disappear after you use it?  Guess I'll start downloading that again first.

Thanks






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