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Please Help! Windows Does Not Remember Passwords


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#1 lucy1

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Posted 12 May 2006 - 05:25 PM

After having installed Norton Ghost10, my PC refused to boot; I uninstalled, did "everything" so the PC would be back to where it was:

Windows doesn't remember my password for OutlookExpress6

Some websites where it prompts "do you want Windows to remember your password"-- I click 'yes', but it doesn't remember..

All options to remember password in auto complete are enabled

Did all virus /malware scans, nothing seems to be infected, (though I'm no expert with HJT logs)

In addition, my music files won't automatically play when I click on an album in MyDocuments.. I must manually open the file, and then only the one song that I click will play :thumbsup:

I'm running XPSP2 (upgraded)
512RAM
IE6
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Spywareblaster

BC is an awesome website

I would be most grateful if someone can help me

Thanks in advance

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#2 ThorXP

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Posted 12 May 2006 - 07:02 PM

Save password setting not retained in Outlook or Outlook Express.

http://support.microsoft.com/kb/290684/en-us

This should be of some help to you.

Have a good Day

#3 lucy1

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Posted 13 May 2006 - 05:06 PM

Hi,and thanks for replying..

The article is clear in stating DO NOT remove the Protected Storage system Provider key, I'm not sure if the instructions following the warning would remove it :thumbsup:

I did navigate to the keys; when I did find them, there seemed to be two "administrators/owner" ??

I stopped at that point, not knowing what I should/should not do..


There are strong advisories to stay away from Regedit unless you know what you're doing...is it possible to specifically clarify what I need to do??

Thanks in advance... :flowers:

#4 ThorXP

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Posted 13 May 2006 - 06:51 PM

For going thru this step by step thru the forum all I would be doing is copying and pasting from the KB article. I know that going into the registry and you not being knowledgeable on the registry are right - do not mess with something like this if you know not what you are doing.

I would suggest asking someone you know that knows what is going on or if you do not have that option try this site http://www.apcug.net/ and go to user groups at the top right then directory and user group locater

You should be able to find a user group near you all you have to do is talk to the person and you might find someone in your area that can help you negotiate the registry.

I am suggesting this because it is almost suicide to go thru the registry thru any forum.

One other thing there is a way and it involves calling Microsoft Tech Suppport, I do not know if they will charge for this but they will walk you thru this until you are done. They probably will charge you but it will be done right.

Edited by ThorXP, 13 May 2006 - 06:53 PM.


#5 lucy1

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Posted 14 May 2006 - 06:53 AM

Thanks very much...

Will go there, and keep you posted :thumbsup:




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