Hello, I am helping a friend fix his computer. A Dell InspironN5030
There is a red X over the sound icon in the task bar and he has no sound, he belives this started after the last Windows Update. He did have sound before. When I go to Sound in Control Panel a message pops up saying "No audio devices installed." When I go to Services The Windows Audio Properties says "Windows could not start the Windows Audio Service on local computer. Error 1608: The dependency service or group failed to start." When I go to Dependencies the Multimedia Class Scheduler is started. The Remote Procedure Call is started. The DCOM Service Process Launcher is started. The RPC Endpoint Mapper is started. The Windows Audio Endpoint Builder is stopped. When I try to start it I get this message: "Windows could not start the Windows Audio Endpoint Builder Error 999 Error performed in page operation." The Plug and Play is started.
I have ran MalwareBytes, CCleaner, TDSSKiller. I have noticed there are a lot of services stopped but first things first and get the sound going.
Thanks for the help.
Here is the Farber Service Scanner report:
Farbar Service Scanner Version: 16-02-2014
Ran by Mike (administrator) on 16-02-2014 at 12:57:59
Running from "C:\Users\Mike\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
Localhost is accessible.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Firewall Disabled Policy:
System Restore Disabled Policy:
Windows Autoupdate Disabled Policy:
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
Windows Defender Disabled Policy:
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
**** End of log ****