I have had countless problems with my computer for the last 6 months or so now. Mainly viruses. Its a Dell Inspiron with windows 7. now the first thing that happened was it crashed on me and would not start up and some how that fixed itself.. dont ask me i suck at this kinda stuff. That happend twice. Then "Norton" expired and i didnt get a new security system so it got all this crap on it from my family using it, well ya know how that goes. It was running fine but slow, so i got "system mechanics" to clean it up and it was a package deal with "system shield"(its this whole thing from iolo technologies, it blows) for a discounted price at target. i paid twenty bucks and this guy from best buy recomended it, but the price should have sent up red flags. any ways somewhere in the midst of downloading the clean up part of the software my "office 2010" which was essentially just "word" went away so i cant pull of any documents for school. Then i started the antivirus protecter and at the same time tried to redownload word. a bunch of crap downloaded with word and when i try to do my security scan with my new system shield it does the (not responding) thing and i cant delete any of the crap that came with word so i dont know what to do. I need help cleaning my computer for efficiency and protecting it from this problem getting worse in the future. please someone who know what they are talking about give me some suggestions because i am blind over here.