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Driver support


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11 replies to this topic

#1 tjay2371

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Posted 16 February 2014 - 11:23 AM

Driver Support - Any assistance to remove the remnants of this pest would be greatly appreciated.

 

Windows 7 Home Premium SP1 

System Manufacturer Hewlett-Packard
System Model CQ1140UK
System Type x64-based PC
Processor AMD E-450 APU with Radeon™ HD Graphics, 1650 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date AMI 7.13, 28/10/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name pat-HP\pat
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.60 GB
Available Physical Memory 2.08 GB
Total Virtual Memory 7.19 GB
Available Virtual Memory 4.48 GB
 
Tom
 


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#2 dc3

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Posted 16 February 2014 - 12:18 PM

Have you tried uninstalling Driver Support in the Control Panel?

 

If you have and were not successful did you receive an error message, if so what exactly did it state?


Edited by dc3, 16 February 2014 - 12:19 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 bassfisher6522

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Posted 16 February 2014 - 12:45 PM

I like to use revo to unstall software. The free version will only remove 32 bit software....to remove 64 bit software the pro version is required. I like becuse you can set it to remove any and all entries from the system.



#4 dc3

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Posted 16 February 2014 - 01:37 PM

to remove 64 bit software the pro version is required. 

 

You can download the Revo Pro version for a thirty day free trial.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 tjay2371

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Posted 16 February 2014 - 01:40 PM

Thanks for response, will try to clarify actions to date, tried to uninstall from control panel unfortunately the program was not listed, also tried revo but again no listing , checking on google, the program suppliers answering a similar problem state to go Start - all programs - Driver Support - uninstall . seeing that the program supplier had gone to great lengths hiding this program, I had little confidence using their method and as suspected it didn't work, probably installed more junk!

 

hence my call for your expertise, there was no error recorded from above.

 

 

Thanks

 

Tom 



#6 tjay2371

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Posted 16 February 2014 - 02:03 PM

Currently taking your advice and downloading 30 day trial of uninstall, will try that and keep you informed of progress .

 

Thanks



#7 dc3

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Posted 16 February 2014 - 02:07 PM

Are you familiar with editing the registry?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 tjay2371

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Posted 16 February 2014 - 02:11 PM

With a little guidance, I feel confident to know when I'm likely to get out of my depth, 

could we have go



#9 tjay2371

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Posted 17 February 2014 - 04:16 AM

Unable to install revo pro due to previously having installed and removed the free revo.

 

Would appreciate any further help available. perhaps using registry.

 

Tom



#10 dc3

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Posted 17 February 2014 - 10:15 AM

Have you tried searching for Driver Support?

 

Type in driver support in the Search programs and files, then click on Enter.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 tjay2371

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Posted 18 February 2014 - 11:53 AM

Hello, after my last request for further help I managed to install the pro version of revo, this of course has now cleared that problem from the computer and all is well operating clear of infections and PUPs.

 

I must thank you all again for the interest and assistance given in this forum, what a great bunch you all are.

 

Thanks again, may need you in the future.

 

Tom



#12 dc3

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Posted 18 February 2014 - 12:14 PM

Glad to be able to help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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