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Sluggish Connections - Unable to access google and malwarebytes


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18 replies to this topic

#1 silent_orchestra91

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Posted 16 February 2014 - 09:41 AM

Hi,

 

Recently I have been really slow and sluggish connections to google or any google related services such as youtube and gmail. Even the search engine takes a long time to load and then it just freezes. I have also noticed that I am unable to access malwarebytes.org. Overall, internet connection seems to really slow and sluggish. I have tried clearing all the cache and so on.

 

Could this be a spyware infection or a malware infection? What should I do from here?

 

Thank you.



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#2 Broni

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Posted 16 February 2014 - 02:21 PM

Welcome aboard p22002758.gif

 

Run as many tools as you can from the list below...

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets. Do NOT use spoilers.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 silent_orchestra91

silent_orchestra91
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Posted 17 February 2014 - 10:56 AM

Hi,

 

Thanks for replying. I will run the scans as soon as I can, however these few days I am quite busy with work. I will repost the scans here once I have done so. Sorry for the delay. Once again, thank you for your help.



#4 silent_orchestra91

silent_orchestra91
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  • Local time:04:05 PM

Posted 19 February 2014 - 12:57 PM

Hi,

 

I have already ran the scans and here are the logs. Sorry I took a while. Also, when I ran MBAR, they prompted me with a warning that the rootkit AppInit_Dlls has been found. I was then given the option to either remove it and restart MBAR or proceed with MBAR without removing. I decided to proceed and not remove the rootkit. Just wondering could this be a false positive? Thank you. Also what should I do from here?

 

______________________________________

 

 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Internet Security   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 SpywareBlaster 5.0    
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 51  
  Adobe Flash Player 12.0.0.44 Flash Player out of Date!  
 Adobe Reader 10.1.9 Adobe Reader out of Date!  
 Mozilla Firefox (27.0.1)
 Google Chrome 32.0.1700.102  
 Google Chrome 32.0.1700.107  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

_____________________________________________________-

 

Farbar Service Scanner Version: 16-02-2014
Ran by Joon Kiat (administrator) on 19-02-2014 at 20:27:20
Running from "C:\Users\Joon Kiat\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

____________________________________________________________

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Joon Kiat (administrator) on 19-02-2014 at 20:28:37
Running from "C:\Users\Joon Kiat\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)
Bluetooth Personal Area Network = Local Area Connection 2 (Media disconnected)
Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set subinterface interface=?5$ subinterface=ethernet_9 mtu=1477
set subinterface interface=?5$ subinterface=ethernet_10 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : JoonKiat-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : nus.edu.sg

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 44-6D-57-18-5F-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Personal Area Network
   Physical Address. . . . . . . . . : 9C-B7-0D-CF-41-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : nus.edu.sg
   Description . . . . . . . . . . . : Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : DC-0E-A1-D5-68-ED
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fcd0:3318:bf2:9bc8%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 172.19.130.185(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.240.0
   Lease Obtained. . . . . . . . . . : Wednesday, 19 February, 2014 8:15:50 PM
   Lease Expires . . . . . . . . . . : Wednesday, 19 February, 2014 8:45:50 PM
   Default Gateway . . . . . . . . . : 172.19.128.1
   DHCP Server . . . . . . . . . . . : 137.132.155.236
   DHCPv6 IAID . . . . . . . . . . . : 249302689
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-05-6F-51-DC-0E-A1-D5-68-ED
   DNS Servers . . . . . . . . . . . : 137.132.0.252
                                       137.132.0.254
   Primary WINS Server . . . . . . . : 137.132.4.5
   Secondary WINS Server . . . . . . : 137.132.4.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{EA593651-80A1-4D30-B2BF-844AAD975AB6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.nus.edu.sg:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : nus.edu.sg
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9430E8D6-AAA8-4173-BCA4-1A35775AF4DF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3805:6080:767b:1bfa(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3805:6080:767b:1bfa%19(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  resolver2.nus.edu.sg
Address:  137.132.0.252

Name:    google.com
Addresses:  2404:6800:4003:806::1005
      173.194.117.40
      173.194.117.32
      173.194.117.46
      173.194.117.36
      173.194.117.41
      173.194.117.34
      173.194.117.37
      173.194.117.39
      173.194.117.33
      173.194.117.38
      173.194.117.35


Pinging google.com [74.125.200.138] with 32 bytes of data:
Reply from 74.125.200.138: bytes=32 time=2ms TTL=45
Reply from 74.125.200.138: bytes=32 time=2ms TTL=45

Ping statistics for 74.125.200.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms
Server:  resolver2.nus.edu.sg
Address:  137.132.0.252

Name:    yahoo.com
Addresses:  98.138.253.109
      206.190.36.45
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=269ms TTL=42
Reply from 98.139.183.24: bytes=32 time=283ms TTL=42

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 269ms, Maximum = 283ms, Average = 276ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...44 6d 57 18 5f 1f ......Atheros AR9285 Wireless Network Adapter
 15...9c b7 0d cf 41 97 ......Bluetooth Personal Area Network
 11...dc 0e a1 d5 68 ed ......Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
  1...........................Software Loopback Interface 1
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     172.19.128.1   172.19.130.185     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     172.19.128.0    255.255.240.0         On-link    172.19.130.185    266
   172.19.130.185  255.255.255.255         On-link    172.19.130.185    266
   172.19.143.255  255.255.255.255         On-link    172.19.130.185    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    172.19.130.185    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    172.19.130.185    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 19     58 2001::/32                On-link
 19    306 2001:0:9d38:6ab8:3805:6080:767b:1bfa/128
                                    On-link
 11    266 fe80::/64                On-link
 19    306 fe80::/64                On-link
 19    306 fe80::3805:6080:767b:1bfa/128
                                    On-link
 11    266 fe80::fcd0:3318:bf2:9bc8/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/17/2014 07:11:38 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 105c

Start Time: 01cf2b12e68ca757

Termination Time: 6645

Application Path: C:\Windows\Explorer.EXE

Report Id:

Error: (02/16/2014 08:32:37 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall

Error: (02/16/2014 08:31:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).


System errors:
=============
Error: (02/19/2014 05:46:10 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR4.

Error: (02/19/2014 11:12:32 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MEIEN-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{0576B5CE-B332-423D-97A8-76B8CA8475A5}.
The master browser is stopping or an election is being forced.

Error: (02/19/2014 02:39:16 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MEIEN-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{0576B5CE-B332-423D-97A8-76B8CA8475A5}.
The master browser is stopping or an election is being forced.

Error: (02/18/2014 00:02:30 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:27 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:25 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:22 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:20 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:18 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

Error: (02/18/2014 00:02:15 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.


Microsoft Office Sessions:
=========================
Error: (02/17/2014 07:11:38 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567105c01cf2b12e68ca7576645C:\Windows\Explorer.EXE

Error: (02/16/2014 08:32:37 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall

Error: (02/16/2014 08:31:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.

Error: (02/16/2014 08:30:38 PM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.


CodeIntegrity Errors:
===================================
  Date: 2014-02-19 14:05:21.906
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-19 14:05:21.766
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-18 18:46:10.944
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-18 18:46:10.814
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 21:21:30.688
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 21:21:30.538
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 21:21:26.933
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 21:21:26.774
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 19:29:14.507
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-17 19:29:14.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.0.9.9)
Atheros WLAN Client Installation Program (Version: 7.0)
avast! Internet Security (Version: 9.0.2013)
Burnout Paradise: The Ultimate Box
Canon LBP6000/LBP6018
CloudReading (Version: 1.1.47.1220)
Counter-Strike
D3DX10 (Version: 15.4.2368.0902)
Dead Space
Dota 2
Download Accelerator Plus (DAP)
Dropbox (Version: 2.4.11)
Dual-Core Optimizer (Version: 1.1.4.0169)
Energy Management (Version: 7.0.3.2)
ERUNT 1.1j
Foxit Reader (Version: 6.1.2.1224)
Google Chrome (Version: 32.0.1700.107)
Google Drive (Version: 1.14.6059.644)
Google Talk Plugin (Version: 5.1.4.17398)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
IBM SPSS Statistics 20 (Version: 20.0.0.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.0.1351)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 8.15.10.2598)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.0.199)
Intel® Trusted Connect Service Client (Version: 1.23.216.0)
Intelligent Touchpad (Version: 1.00.0108)
Java 7 Update 45 (64-bit) (Version: 7.0.450)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JMicron Flash Media Controller Driver (Version: 1.0.64.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Left 4 Dead 2
Lenovo Bluetooth with Enhanced Data Rate Software (Version: 6.5.0.3500)
Lenovo EasyCamera (Version: 6.1.7600.117)
Lenovo EE Boot Optimizer (Version: 0.0.1.9)
Lenovo OneKey Recovery (Version: 7.0.0.3212)
Lenovo YouCam (Version: 3.1.3728)
LockKey (Version: 1.38.1.2)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Medal of Honor™ Single Player
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Student 2013 - en-us (Version: 15.0.4551.1512)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6012.0828)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Nsd (Version: 1.0.1.7)
NUS (Unofficial) Timetable Builder (Version: 1.3.6.3)
NVIDIA Control Panel 310.90 (Version: 310.90)
NVIDIA Graphics Driver 310.90 (Version: 310.90)
NVIDIA Install Application (Version: 2.1002.95.599)
NVIDIA Optimus 1.11.3 (Version: 1.11.3)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1512)
Onekey Theater (Version: 2.0.2.9)
Power2Go (Version: 5.6.0.7303)
Realtek High Definition Audio Driver (Version: 6.0.1.6543)
SpywareBlaster 5.0 (Version: 5.0.0)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.3.38.0)
Team Fortress 2
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
UserGuide (Version: 1.0.0.6)
VeriFace (Version: 4.0.1.1230)
VLC media player 2.1.2 (Version: 2.1.2)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
WinDjView 2.0.2 (Version: 2.0.2)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/15/2011 7.1.0.1) (Version: 12/15/2011 7.1.0.1)
Windows Live ?件包 (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Live 影像中心 (Version: 15.4.3502.0922)
Windows Live 照片? (Version: 15.4.3502.0922)
Windows Live 程式集 (Version: 15.4.3502.0922)
Windows Live 程式集 (Version: 15.4.3508.1109)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
用于?程?接的 Windows Live Mesh ActiveX 控件(??中文) (Version: 15.4.5722.2)
適用遠端連線的 Windows Live Mesh ActiveX 控制項 (Version: 15.4.5722.2)

========================= Devices: ================================

Name: avast! Firewall NDIS Filter Miniport
Description: avast! Firewall NDIS Filter Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ALWIL Software
Service: aswNdis
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.


========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 8094.36 MB
Available physical RAM: 2910.59 MB
Total Pagefile: 16186.89 MB
Available Pagefile: 10186.4 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.64 MB

========================= Partitions: =====================================

1 Drive c: (Windows7_OS) (Fixed) (Total:653.44 GB) (Free:389.65 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25.47 GB) (Free:21.57 GB) NTFS

========================= Users: ========================================

User accounts for \\JOONKIAT-PC

Administrator            Guest                    Joon Kiat                
UpdatusUser              


**** End of log ****

____________________________________________________________________

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.19.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Joon Kiat :: JOONKIAT-PC [administrator]

19/2/2014 8:32:45 PM
mbam-log-2014-02-19 (20-32-45).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 254296
Time elapsed: 5 minute(s), 4 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

_______________________________________________________________-

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.02.19.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Joon Kiat :: JOONKIAT-PC [administrator]

19/2/2014 11:04:47 PM
mbar-log-2014-02-19 (23-04-47).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 282736
Time elapsed: 2 hour(s), 37 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#5 Broni

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Posted 19 February 2014 - 09:14 PM

Looks clean so far.

 

You may have hard drive issue.

Event Viewer shows this error:

 

Error: (02/18/2014 00:02:20 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR2, has a bad block.

 

 

Click Start button and in "Start search" type:
cmd
Hold CTRL and SHIFT buttons and press Enter.
Command prompt window will open.
Paste this in:
chkdsk /f /r > chkdisklog.txt (<------watch for "spaces")
Press Enter.
Restart the computer.
Chkdsk will run.

When computer is fully booted open Windows Explorer, copy and paste the content of the following file:
C:\chkdisklog.txt
 


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#6 silent_orchestra91

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Posted 20 February 2014 - 05:06 AM

HI Broni,

 

Do you think I should do a backup of my hard disk before I run the chkdsk? I am worried for a potential hard disk failure while running the chkdsk as it attempts to fix. Is this likely to happen? Thank you.



#7 Broni

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Posted 20 February 2014 - 04:18 PM

Backup is always a good idea even while computer is working just fine.

It saves a lot of headaches.


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#8 silent_orchestra91

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Posted 22 February 2014 - 10:35 AM

Hi Broni,

 

Is there a possibility that the hard disk might fail while running the chkdsk? Thank you.



#9 Broni

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Posted 22 February 2014 - 04:44 PM

chkdsk will attempt some repairs if it finds something like bad sectors and you can't be 100% sure it'll success so it's better safe than sorry.


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#10 silent_orchestra91

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Posted 27 February 2014 - 02:03 PM

Hi Broni,

 

What do I do after running chkdsk? Thank you.



#11 Broni

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Posted 27 February 2014 - 07:47 PM

Did chkdsk find/fix any issues?

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#12 silent_orchestra91

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Posted 04 March 2014 - 02:10 PM

Dear Broni,

 

My apologies for the slow replies. Recently, I encountered the same problem and so I went to check. I found out that it was due to server issues from the ISP. Hence, in this case, I believe that the previous incident is probably due to server issues from the ISP as well? As the scans all come up clean. In this case, what should I do from here? Thank you.



#13 Broni

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Posted 04 March 2014 - 06:56 PM

You should follow my previous reply.


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#14 silent_orchestra91

silent_orchestra91
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Posted 11 March 2014 - 12:49 PM

Hi Broni,

 

Sorry for the late reply as I was busy with a project. Anyway I have already run the scans and here are the results. I am unable to run the ESET online scan and they require me to download an installer of some sort. Should I run the scan from the installer instead? Thanks. What should I do from here?

 

# AdwCleaner v3.021 - Report created 11/03/2014 at 23:26:53
# Updated 10/03/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Joon Kiat - JOONKIAT-PC
# Running from : C:\Users\Joon Kiat\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31D09BA0-12F5-4CCE-BE8A-2923E76605DA}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Joon Kiat\AppData\Roaming\Mozilla\Firefox\Profiles\o608gk9v.default\prefs.js ]


-\\ Google Chrome v33.0.1750.146

[ File : C:\Users\Joon Kiat\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1497 octets] - [11/03/2014 23:25:56]
AdwCleaner[S0].txt - [1422 octets] - [11/03/2014 23:26:53]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1482 octets] ##########
 

 

________________________________________________________________________

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Joon Kiat on 11/03/2014 Tue at 23:35:50.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\Joon Kiat\AppData\Roaming\mozilla\firefox\profiles\o608gk9v.default\minidumps [95 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/03/2014 Tue at 23:42:08.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#15 Broni

Broni

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Posted 11 March 2014 - 07:59 PM

Should I run the scan from the installer instead?

 

Yes, if you're using non-IE browser Eset will ask you to download small app.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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