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Posted 16 February 2014 - 02:06 AM
Posted 16 February 2014 - 03:00 AM
Not even going to bother watching the video or looking at the Speccy info, since the later will do nothing, but give those who are curious as to what was installed at the factory or software you installed, is on that machine.
Also DxDiag is only meant for DirectX, not for your case. Want you need to be doing, is looking in the Events in Administrative tools, and also if there has been any crashes, they will be recorded in the DMP.log, which you can use "Who Crashed", to diagnose.
Also, if you just got it back from Lenovo and it is still doing the same thing as before, I would be on the phone like yesterday, and having them send you a shipping label, to look into the problem.
What are your voltage levels like, for the electrical service, where you are using the laptop? If they are below the limits that the power company keeps them at (+/- 10 volts), you can also contact your electrical utility to check for problems.
Edited by Greg62702, 16 February 2014 - 03:03 AM.
Posted 16 February 2014 - 03:06 AM
Ah kay, I've been looking around the internet for anything that could possibly help and basically threw in every bit of info that I'd seen people include.
I'm looking at the event viewer and the vast majority of the crashes I see are error 1008 with the perflib. I don't know what the dmp.log is (besides a log file obviously), where can I find/create that?
E: To a lesser extent I'm seeing error 1023 and 2004, and occasionally 3009.
Edit2: With regards to lenovo I'm somewhat mistrustful of them. It was at their service center twice last month, the second time because they managed to break the ultrabay connector at the service center and brick the motherboard. Seeing as the computer does work, if sporadically, I'd rather not send it in unless I absolutely had to. With regards to voltage I don't really want to go sticking a multimeter into my apartment's outlets, but I've tried both at my university residence and my apartment , though shouldn't the computer have battery power anyway?
Edited by The Iron Rose, 16 February 2014 - 03:24 AM.
Posted 16 February 2014 - 03:43 AM
Edited by Greg62702, 16 February 2014 - 03:46 AM.
Posted 16 February 2014 - 04:12 AM
Well that was for a different problem, the thermal door had to be replaced. I just want to rule out anything software related before I have to call them again. I'm a student. Being without a computer for three weeks is a major problem for me, especially during midterms. I'd really rather avoid sending it in again if at all possible, and that means trying to resolve the various errors minidump and event viewer are throwing at me.
And forgive me, but it's been 6 years since I last manually checked voltages and I really don't want to electrocute myself. Even so though, I'm still not sure how it could be a power issue, though that was indeed my first thought. Shouldn't it default to battery power if it's not being charged (and it does indeed charge, my dGPU kicks in, et cetera et cetera). Given I've tried in a variety of locales with two different batteries and cords I don't think it's an electrical supply problem. BUt like I said, I really just want to rule out anything software related before I spend yet more time arguing with lenovo.
Posted 18 December 2014 - 03:02 PM
Hey I have the same laptop with the same exact problem. I was wondering if you ever had this issue resolved.
Posted 23 December 2014 - 06:02 AM
You could both have the rare infinite reboot cycle bug on 8.1
Robert James Crawley Klopp
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