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Generic BackDoor - Trojan [PLS HELP]

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#1 JoshuaHD


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Posted 15 February 2014 - 06:23 PM

Hello, Ladies/Gents.


I currently have a Generic Backdoor in my computer,


Its at the point where I enable my firewall and it, Instantly shuts off, My computer is still working fine but, My windows firewall is down and I cannot put on recommended settings or even enable it.

I am prepared to do what it takes.


I can not do a system restore, Because mcAfee told me to disable System Protection, Yes I have mcAfee, Any help please?


I will provide scans, or anything, I currently have these programs:










--- If you comment below I will do scans and provide you with the information


Just do you know the file came from: C:\ProgramData - Is this bad? Because now my mcAfee doesn't even give me a warning that I have a trojan on my PC.


Please help, need some urgent help.


Moved to 'Am I infected'.  Chris Cosgrove

Edited by Chris Cosgrove, 15 February 2014 - 08:08 PM.
Topic moved

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#2 boopme


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Posted 15 February 2014 - 10:14 PM

Hello please first consider this.

As one or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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