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Extremely slow sluggish computer. Weatherbug somehow on Computer.


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25 replies to this topic

#1 Hunny B4

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Posted 15 February 2014 - 02:32 PM

Hello. My computer is running extremely slow. I have tried clearing the cache and removing registries. I also ran a scan and there were a few virus found and cleaned but it has still not made any changes. My computer is running so slow to the point where it is taking at least 2 minutes to navigate to a page. It took me about a good half hour of trying to post in here. I have noticed that I have these weird things downloaded onto my computer such as Weatherbug and something called rebate robot. When I go and try to uninstall then it won't let me. I think I have some hidden virus or malware that is causing this. Will someone please help me? I mainly use Mozilla firefox but this happens in every browser. I am running Windows XP.



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#2 Broni

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Posted 15 February 2014 - 03:50 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets. Do NOT use spoilers.


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#3 Hunny B4

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Posted 15 February 2014 - 04:46 PM

Here is the results of the checkup.txt (I will post the others as I go):

 

Results of screen317's Security Check version 0.99.79
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Please wait while WMIC compiles updated MOF files.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
N
o
r
t
o
n
ECHO is off.
3
6
0
ECHO is off.
O
n
l
i
n
e
ECHO is off.
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware
Abexo Free Registry Cleaner
Java 7 Update 21
Java version out of Date!
Adobe Flash Player 11.8.800.168
Adobe Reader XI
Mozilla Firefox (27.0.1)
Google Chrome 32.0.1700.107
Google Chrome 32.0.1700.76
Google Chrome plugins...
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 3%
````````````````````End of Log``````````````````````



#4 Hunny B4

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Posted 15 February 2014 - 04:49 PM

Here is the Farbar Results:

 

Farbar Service Scanner Version: 02-02-2014
Ran by perferred customer (administrator) on 15-02-2014 at 16:48:36
Running from "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\My Documents"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem: "C:\WINDOWS\system32\svchost.exe -k netsvcs".
The ServiceDll of EventSystem: "C:\WINDOWS\system32\es.dll".


Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(8) Tcpip(4)
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****



#5 Hunny B4

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Posted 15 February 2014 - 04:55 PM

Here is the MiniToolBox Result:

 

MiniToolBox by Farbar Version: 23-01-2014
Ran by perferred customer (administrator) on 15-02-2014 at 16:52:01
Running from "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\My Documents"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : perferre-3f2bc8

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.pace.com



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : gateway.pace.com

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-08-74-B8-79-0C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Saturday, February 15, 2014 4:38:05 PM

Lease Expires . . . . . . . . . . : Sunday, February 16, 2014 4:38:05 PM

Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.225.9, 74.125.225.1, 74.125.225.7, 74.125.225.5
74.125.225.4, 74.125.225.0, 74.125.225.8, 74.125.225.3, 74.125.225.2
74.125.225.14, 74.125.225.6



Pinging google.com [74.125.225.67] with 32 bytes of data:



Reply from 74.125.225.67: bytes=32 time=27ms TTL=53

Reply from 74.125.225.67: bytes=32 time=28ms TTL=53



Ping statistics for 74.125.225.67:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 27ms, Maximum = 28ms, Average = 27ms

Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.183.24, 206.190.36.45, 98.138.253.109



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=57ms TTL=44

Reply from 98.139.183.24: bytes=32 time=58ms TTL=44



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 57ms, Maximum = 58ms, Average = 57ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 08 74 b8 79 0c ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 20
192.168.1.64 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 20
224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 20
255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/24/2014 08:44:17 PM) (Source: Application Error) (User: )
Description: Faulting application ipe.exe, version 3.0.1.5, faulting module u32jpg.fio, version 6.0.0.0, fault address 0x00005e8b.
Processing media-specific event for [ipe.exe!ws!]

Error: (01/16/2014 11:05:24 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 26.0.0.5087, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/16/2014 11:04:41 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 26.0.0.5087, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/15/2014 00:54:43 AM) (Source: VSSetup) (User: )
Description: EventType vssetup, P1 kb2736428, P2 10.0.30319, P3 10.0.30319.297, P4 1, P5 ndp40-kb2736428.msp, P6 install_i_silent_error, P7 1603, P8 0, P9 vssetup0, P10 vssetup1.

Error: (01/15/2014 00:54:17 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Microsoft .NET Framework 4 ExtendedKB27364281603C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\KB2736428_20140115_005341734-Microsoft .NET Framework 4 Extended-MSP1.txt(NULL)


System errors:
=============
Error: (02/15/2014 04:39:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccSet_N360
eeCtrl
Fips
intelppm
SASDIFSV
SASKUTIL
SRTSPX
SymIRON
SYMTDI

Error: (02/15/2014 04:39:17 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (02/15/2014 04:32:48 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x80070005.

Error: (02/15/2014 01:57:28 PM) (Source: Service Control Manager) (User: )
Description: The Browser Manager service failed to start due to the following error:
%%5

Error: (02/15/2014 01:56:57 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x80070005.

Error: (02/15/2014 11:47:38 AM) (Source: Service Control Manager) (User: )
Description: The Browser Manager service failed to start due to the following error:
%%5

Error: (02/15/2014 11:47:23 AM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x80070005.

Error: (02/14/2014 10:02:16 AM) (Source: Service Control Manager) (User: )
Description: The Browser Manager service failed to start due to the following error:
%%5

Error: (02/14/2014 10:02:03 AM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x80070005.

Error: (02/14/2014 08:07:02 AM) (Source: Service Control Manager) (User: )
Description: The Browser Manager service failed to start due to the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (01/24/2014 08:44:17 PM) (Source: Application Error)(User: )
Description: ipe.exe3.0.1.5u32jpg.fio6.0.0.000005e8b

Error: (01/16/2014 11:05:24 AM) (Source: Application Hang)(User: )
Description: firefox.exe26.0.0.5087hungapp0.0.0.000000000

Error: (01/16/2014 11:04:41 AM) (Source: Application Hang)(User: )
Description: firefox.exe26.0.0.5087hungapp0.0.0.000000000

Error: (01/15/2014 00:54:43 AM) (Source: VSSetup)(User: )
Description: vssetupkb273642810.0.3031910.0.30319.2971ndp40-kb2736428.mspinstall_i_silent_error16030ca_ngenserviceversioncheck_x86NIL

Error: (01/15/2014 00:54:17 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 4 ExtendedKB27364281603C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\KB2736428_20140115_005341734-Microsoft .NET Framework 4 Extended-MSP1.txt(NULL)


=========================== Installed Programs ============================

Abexo Free Registry Cleaner
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Panorama Maker 3.5
Artweaver 1.0 (Version: 1.0)
Banner Maker Pro for Flash Version 3
BCM V.92 56K Modem
Canon MX430 series MP Drivers
Coupon Printer for Windows (Version: 5.0.0.1)
Debut Video Capture Software
Doxillion Document Converter
EarthLink Access Software (Version: 8.4.0.0)
EarthLink Common Authentication (Version: 1.0.87.0)
EarthLink Simple Switch (Version: 2.0.0.0)
ESET Online Scanner v3
Express Rip (Version: 1.92)
FileZilla Client 3.5.3 (Version: 3.5.3)
Free PDF Tablet (Version: 0.1)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 32.0.1700.107)
Google Update Helper (Version: 1.3.22.5)
Intel® Extreme Graphics Driver
IrfanView (remove only) (Version: 4.35)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
McAfee Security Scan Plus (Version: 3.0.287.1)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Web Publishing Wizard 1.52
Microsoft XML Parser (Version: 8.20.8730.4)
MixPad (Version: 3.39)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Norton 360 (Version: 20.4.0.40)
Norton Bootable Recovery Tool Wizard (Version: 4.5.0.34)
OOo-dev 3.4 (Version: 3.4.9583)
Opera 12.00 (Version: 12.00.1467)
PDF Annotator 2.0.0.260 (Version: 2.0.0.260)
Photo Explosion (Version: 4.0.0.12)
Photo Explosion 5 (Version: 5.0.0.27)
Photo Explosion Deluxe 3.0 (Version: 3.0.1.5)
Pixillion Image Converter
Portrait Professional 11.1 Trial (Version: 11.1)
Prism Video File Converter
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
RebateRobot for Online Shopping version 1.0.2 (Version: 1.0.2)
SelectionLinks (Version: 1.0)
Silhouette Studio (Version: 2.7.18)
Skype™ 6.3 (Version: 6.3.107)
SUPERAntiSpyware (Version: 5.0.1134)
Switch Sound File Converter
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VideoPad Video Editor
VLC media player 1.1.5 (Version: 1.1.5)
WavePad Sound Editor
WeatherBug® (Version: 10.0.5.29)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip
Yahoo! Messenger
Zulu DJ Software (Version: 3.10)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 1022.48 MB
Available physical RAM: 664.52 MB
Total Pagefile: 2462.73 MB
Available Pagefile: 2245.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.71 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:149 GB) (Free:74.33 GB) NTFS

========================= Users: ========================================

User accounts for \\PERFERRE-3F2BC8

Administrator ASPNET Guest
HelpAssistant perferred customer SUPPORT_388945a0


**** End of log ****



#6 Hunny B4

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Posted 15 February 2014 - 05:16 PM

I downloaded the MalwareBytes but whenever I try to open it it gives an error that says Run TIme Error '372' Failed to load control Webbrowser from ieframe.dll. Your version of  ieframedll may be  outdated. Make sure you are using the version of the control that was provided with your application.

 

 

What am I supposed to do about this? 



#7 Broni

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Posted 15 February 2014 - 05:35 PM

Run this instead...

 

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Click on "Preferences" button.
  • Click the "Scanning Control" tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen checkmark "Complete scan" and click "Scan your computer".
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply with a new HijackThis log.
  • Click Close to exit the program.


Post SUPERAntiSpyware log.
 


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#8 Hunny B4

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Posted 16 February 2014 - 06:57 AM

Ok. Here is the Scan Log from Super anti Spyware:

 

 

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/16/2014 at 00:32 AM

Application Version : 5.7.1018

Core Rules Database Version : 10968
Trace Rules Database Version: 8780

Scan type : Complete Scan
Total Scan Time : 03:41:25

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 306
Memory threats detected : 0
Registry items scanned : 35577
Registry threats detected : 0
File items scanned : 257902
File threats detected : 2

Trojan.RootKit/Gen
C:\TDSSKILLER_QUARANTINE\05.07.2012_12.19.25\MBR0000\TDLFS0000\TSK0007.DTA
C:\TDSSKILLER_QUARANTINE\05.07.2012_15.01.00\TDLFS0000\TSK0007.DTA



#9 Broni

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Posted 16 February 2014 - 08:05 AM

Go ahead with MBAR and rKill.


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#10 Hunny B4

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Posted 16 February 2014 - 10:34 AM

Ok. I am running Mbar right now. It is taking a really long time but it is doing it. Has been going a few hours. Thanks so much for your help.  :flowers:



#11 Hunny B4

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Posted 16 February 2014 - 10:58 AM

Here are the Mbar results:

 

Mbar-log:

 

 Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.02.16.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
:: PERFERRE-3F2BC8 [administrator]

2/16/2014 7:03:24 AM
mbar-log-2014-02-16 (07-03-24).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 310223
Time elapsed: 3 hour(s), 51 minute(s), 29 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

 

 

 

 

 

 System-log:

 

 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.794000 GHz
Memory total: 1072152576, free: 341708800

Downloaded database version: v2014.02.16.02
Downloaded database version: v2013.12.18.01
=======================================
Initializing...
------------ Kernel report ------------
02/16/2014 07:02:35
------------ Loaded modules -----------
\WINDOWS\system32\ntoskrnl.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
PCIIde.sys
\WINDOWS\System32\Drivers\PCIIDEX.SYS
intelide.sys
MountMgr.sys
ftdisk.sys
dmload.sys
dmio.sys
PartMgr.sys
VolSnap.sys
atapi.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
SYMDS.SYS
sr.sys
SYMEFA.SYS
KSecDD.sys
WudfPf.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\ialmnt5.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\BCMSM.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\DRIVERS\ati2mtag.sys
\SystemRoot\system32\DRIVERS\bcm4sbxp.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\drivers\pfc.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\smwdm.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\senfilt.sys
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\walvhid.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\rdpdr.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\moufiltr.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\flpydisk.sys
\SystemRoot\system32\drivers\N360\1404000.028\ccSetx86.sys
\SystemRoot\system32\drivers\N360\1404000.028\Ironx86.SYS
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\System32\Drivers\N360\1404000.028\SYMTDI.SYS
\??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20121130.001\IDSxpx86.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\drivers\N360\1404000.028\SRTSPX.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\ipnat.sys
\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20121130.005\BHDrvx86.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\drivers\usbaudio.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\ati2dvag.dll
\SystemRoot\System32\ati2cqag.dll
\SystemRoot\System32\ati3duag.dll
\SystemRoot\System32\ativvaxx.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\System32\Drivers\ParVdm.SYS
\SystemRoot\system32\DRIVERS\srv.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\System32\Drivers\Fastfat.SYS
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff86fceab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff86fd7940
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff86fceab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff86f80900, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff86fceab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86f7df18, DeviceName: \Device\00000066\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff86fd7940, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4DC54DC4

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 63 Numsec = 312480252
Partition file system is NTFS
Partition is bootable

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 160000000000 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-312480000-312500000)...
Done!
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{11111111-1111-1111-1111-110011221158} --> [Adware.GamePlayLab]
Read File: File "C:\WINDOWS\system32\config\software" is compressed (flags = 1)
Scan finished
=======================================


Removal queue found; removal started
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished



#12 Hunny B4

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Posted 16 February 2014 - 11:02 AM

And here is the Rkill Results:

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/16/2014 11:01:03 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Reparse Point/Junctions Found (Most likely legitimate)!

* C:\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a => C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492 [Dir]
* C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\Microsoft.Workflow.Compiler\v4.0_4.0.0.0__31bf3856ad364e35 => C:\WINDOWS\WinSxS\MSIL_Microsoft.Workflow.Compiler_31bf3856ad364e35_4.0.0.0_x-ww_97359ba5 [Dir]

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* C:\WINDOWS\System32\drivers\mqac.sys : 91,776 : 06/22/2009 06:48 AM : eee50bf24caeedb515a8f3b22756d3bb [NoSig]
+-> C:\WINDOWS\$hf_mig$\KB971032\SP2QFE\mqac.sys : 91,776 : 06/22/2009 06:30 AM : 9229e191fe206628be17d1e67a5faed9 [Pos Repl]
+-> C:\WINDOWS\$NtUninstallKB971032$\mqac.sys : 72,960 : 08/03/2004 09:58 PM : db07b0088cdfd20c2a22e675120ede34 [Pos Repl]
+-> C:\WINDOWS\ServicePackFiles\i386\mqac.sys : 92,544 : 04/13/2008 01:39 PM : 70c14f5cca5cf73f8a645c73a01d8726 [Pos Repl]
+-> C:\WINDOWS\system32\dllcache\mqac.sys : 91,776 : 06/22/2009 06:48 AM : eee50bf24caeedb515a8f3b22756d3bb [Pos Repl]

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 02/16/2014 11:03:10 AM
Execution time: 0 hours(s), 2 minute(s), and 7 seconds(s)



#13 Broni

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Posted 16 February 2014 - 11:03 AM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#14 Hunny B4

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Posted 16 February 2014 - 01:55 PM

Here is the AdwCleaner Report:

 

 

# AdwCleaner v3.018 - Report created 16/02/2014 at 13:26:00
# Updated 28/01/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : perferred customer - PERFERRE-3F2BC8
# Running from : C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\My Documents\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : Browser Manager

***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Browser Manager
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Tarma Installer
Folder Deleted : C:\Documents and Settings\All Users\Start Menu\Programs\Zoom Downloader
Folder Deleted : C:\Program Files\OApps
Folder Deleted : C:\Program Files\Mozilla Firefox\Extensions\ffxtlbr@babylon.com
File Deleted : C:\END
File Deleted : C:\Program Files\Mozilla Firefox\user.js
File Deleted : C:\WINDOWS\Tasks\Browser Manager.job

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{B64982B1-D112-42B5-B1E4-D3867C4533F8}]
Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [specialsavings@superfish.com]
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\DealPly
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings
Key Deleted : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr
Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3AE26843-9171-4F23-A8E5-5421701276A4}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B00FE392-639D-4688-976E-A1BFF368CB96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E5C66DD8-308B-4A4F-AF0A-3D04F25B5343}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E5C66DD8-308B-4A4F-AF0A-3D04F25B5343}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{483830EE-A4CD-4B71-B0A3-3D82E62A6909}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKCU\Software\bProtector
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\DataMngr
[#] Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\smartbar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\BabylonToolbar
Key Deleted : HKLM\Software\bProtector
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\InstallIQ
Key Deleted : HKLM\Software\Tarma Installer
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DealPly

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v27.0.1 (en-US)

-\\ Google Chrome v32.0.1700.107

*************************

AdwCleaner[R0].txt - [4344 octets] - [16/02/2014 13:22:18]
AdwCleaner[S0].txt - [4295 octets] - [16/02/2014 13:26:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4355 octets] ##########



#15 Hunny B4

Hunny B4
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  • Local time:02:40 PM

Posted 16 February 2014 - 02:45 PM

Here is the Junkware Removal Report:

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Microsoft Windows XP x86
Ran by perferred customer on Sun 02/16/2014 at 13:57:45.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\commontoolkittray



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FA3FEDF6-1A34-4076-9F25-A26A2DE6A401}



~~~ Files

Successfully deleted: [File] "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Local Settings\Application Data\google\chrome\user data\default\bprotectorpreferences"



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\visualbee"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\fighters"
Successfully deleted: [Folder] "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\fighters"
Successfully deleted: [Folder] "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Local Settings\Application Data\apn"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\Program Files\fighters"
Successfully deleted: [Folder] "C:\Program Files\rebaterobot"
Successfully deleted: [Folder] "C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\start menu\programs\browser manager"
Successfully deleted: [Folder] "C:\WINDOWS\system32\ai_recyclebin"



~~~ FireFox

Successfully deleted: [File] C:\user.js
Successfully deleted: [File] C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\user.js
Successfully deleted: [File] C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\bprotector_extensions.sqlite
Successfully deleted: [File] C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\bprotector_prefs.js
Successfully deleted: [Folder] C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\extensions\wecarereminder@bryan
Successfully deleted the following from C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\prefs.js

user_pref("extensions.wecarereminder.merchHash", "{\"AFFILIATES\":{\"1-Sale-A-Day\":{\"name\":\"1 Sale A Day\",\"autordr\":1,\"n\":\"3\",\"td\":1.5},\"1and1Internet\":{\"name\
Emptied folder: C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Application Data\mozilla\firefox\profiles\5r37hle7.default\minidumps [5 files]



~~~ Chrome

Successfully deleted: [Folder] C:\Documents and Settings\perferred customer.PERFERRE-3F2BC8\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\ippkomaaonokjnfjoikaemidanojkfmm





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/16/2014 at 14:43:40.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~






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