Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer can't recognize any type of sound device


  • Please log in to reply
7 replies to this topic

#1 AlwaysInVtec

AlwaysInVtec

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:05:12 PM

Posted 15 February 2014 - 01:09 AM

Hi everyone. I'm new here so not sure if this is the correct section for this, but I signed up because I'm in dire need of some computer help. I'll do my best to explain what the problem is, when it occurred, and what I've done to try and fix it. Hopefully someone on here can give me some advice, it would be greatly appreciated. 
 
My current problem -  My computer (Dell xps 8500) doesn't have any working sound and does not show any sound device or sound card being on the computer. 
 
When the problem started - I was editing a video a few days ago and while trying to save the finished video to my computer the program froze and then came up with an error message saying my files were missing. This problem has happened before so I closed it and decided to restart the computer which is normally what I'll do to fix that issue. Well while the computer was restarting it said "Configuring windows. Please wait". I figured, ok it's doing some automatic updates, that's fine. Well when it started back up I tried to watch the video that I was editing and I had no sound. I then opened the speaker icon at the bottom of my desktop and it had a red X on it.  When the mouse hovered over that icon it said "No audio device output device is installed". 
 
What I've done to try and fix it - I first clicked on the speaker icon and it came up with a message that read "There is a problem with the driver for High Definition Audio Device. Reinstalling the driver might fix this problem". I clicked "Apply This Fix".  After it did its thing. I got this message "Troubleshooting was unable to automatically fix all the issues found." Problems that were found "High Definition Audio Device has a driver problem----Problem not fixed". 
 
I then opened up the device manager and under the "Sound" tab I saw on each one of these a little yellow triangles with an exclamation point in it. 
  • High Definition Device (listed 3 times)
  • Microsoft Streaming Clock Proxy
  • Microsoft Streaming Quality Manager Proxy
  • Microsoft Streaming Service Proxy
  • Microsoft Streaming Tee/Sink-to-Sink Converter (listed 2 times)
  • Microsoft Trusted Audio Drivers
  •  
    I had friend of mine come over who is knowledgeable with computers to try and resolve this issue. He tried to download the drivers I needed, but they all said "Failed to install". He then opened up the dxdiag window and under the "Sound" tab of that it said this "No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer". So for whatever reason after my computer restarted, it lost all knowledge of a sound card or device even being in it. 
     
    My friend and I then opened up my computer and  after realizing that the sound card was built into the motherboard we went over to Frys to buy a pci sound card. We bought the new pci sound card, came home and tried to install it. It said it installed just fine, but the speaker icon still had that red X on it, and when I opened up the dxdiag box it still had no knowledge of a sound device in the computer 


    BC AdBot (Login to Remove)

     


    m

    #2 hamluis

    hamluis

      Moderator


    • Moderator
    • 54,855 posts
    • ONLINE
    •  
    • Gender:Male
    • Location:Killeen, TX
    • Local time:05:12 PM

    Posted 15 February 2014 - 05:05 PM

    Please download MiniToolBox  , save it to your desktop and run it.
     
    Checkmark the following checkboxes:
      List last 10 Event Viewer log
      List Installed Programs
      List Users, Partitions and Memory size.
     
    Click Go and paste the content into your next post.
     
    Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
     
    Louis



    #3 AlwaysInVtec

    AlwaysInVtec
    • Topic Starter

    • Members
    • 4 posts
    • OFFLINE
    •  
    • Local time:05:12 PM

    Posted 15 February 2014 - 06:12 PM

    Ok this is what I got..if I did this correctly 

     

    MiniToolBox by Farbar  Version: 23-01-2014
    Ran by Mark (administrator) on 15-02-2014 at 17:08:23
    Running from "C:\Users\Mark\Downloads"
    Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************
     
    ========================= Event log errors: ===============================
     
    Application errors:
    ==================
    Error: (02/15/2014 05:20:50 AM) (Source: ESENT) (User: )
    Description: wuaueng.dll (1096) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
     
    Possible long-running transaction:
     
    SessionId: 0x0000000000E604A0
     
    Session-context: 0x00000000
     
    Session-context ThreadId: 0x0000000000001978
     
    Cleanup: 1
     
    Error: (02/14/2014 11:32:07 PM) (Source: ESENT) (User: )
    Description: wuaueng.dll (1096) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
     
    Possible long-running transaction:
     
    SessionId: 0x0000000000E404A0
     
    Session-context: 0x00000000
     
    Session-context ThreadId: 0x00000000000011E0
     
    Cleanup: 1
     
    Error: (02/14/2014 11:23:20 PM) (Source: ESENT) (User: )
    Description: wuaueng.dll (1096) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
     
    Possible long-running transaction:
     
    SessionId: 0x0000000000E404A0
     
    Session-context: 0x00000000
     
    Session-context ThreadId: 0x00000000000011E0
     
    Cleanup: 1
     
    Error: (02/14/2014 11:22:59 PM) (Source: ESENT) (User: )
    Description: wuaueng.dll (1096) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
     
    Possible long-running transaction:
     
    SessionId: 0x0000000000E404A0
     
    Session-context: 0x00000000
     
    Session-context ThreadId: 0x00000000000011E0
     
    Cleanup: 1
     
    Error: (02/14/2014 09:13:21 PM) (Source: ESENT) (User: )
    Description: wuaueng.dll (1096) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
     
    Possible long-running transaction:
     
    SessionId: 0x00000000012C04A0
     
    Session-context: 0x00000000
     
    Session-context ThreadId: 0x0000000000001390
     
    Cleanup: 1
     
    Error: (02/14/2014 09:12:23 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
    Description: Product: Dell Digital Delivery -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
     
    Error: (02/14/2014 09:11:34 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
    Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
     
    Error: (02/14/2014 09:10:15 PM) (Source: Application Error) (User: )
    Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x52b3b87c
    Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x52b3b87c
    Exception code: 0xc0000005
    Fault offset: 0x00002c80
    Faulting process id: 0x7ac
    Faulting application start time: 0xDefaultTabSearch.exe0
    Faulting application path: DefaultTabSearch.exe1
    Faulting module path: DefaultTabSearch.exe2
    Report Id: DefaultTabSearch.exe3
     
    Error: (02/14/2014 08:58:59 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
    Description: Product: Dell Digital Delivery -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
     
    Error: (02/14/2014 08:58:09 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
    Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
     
     
    System errors:
    =============
    Error: (02/15/2014 03:20:24 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
     
    Error: (02/15/2014 00:15:39 AM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk2\DR2.
     
    Error: (02/14/2014 09:12:22 PM) (Source: Service Control Manager) (User: )
    Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).
     
    Error: (02/14/2014 09:12:16 PM) (Source: Service Control Manager) (User: )
    Description: The HP Network Devices Support service terminated with the following error: 
    %%126
     
    Error: (02/14/2014 09:10:15 PM) (Source: Service Control Manager) (User: )
    Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).
     
    Error: (02/14/2014 08:58:59 PM) (Source: Service Control Manager) (User: )
    Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).
     
    Error: (02/14/2014 08:58:52 PM) (Source: Service Control Manager) (User: )
    Description: The HP Network Devices Support service terminated with the following error: 
    %%126
     
    Error: (02/14/2014 08:56:51 PM) (Source: Service Control Manager) (User: )
    Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).
     
    Error: (02/14/2014 08:46:39 PM) (Source: Service Control Manager) (User: )
    Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).
     
    Error: (02/14/2014 08:46:32 PM) (Source: Service Control Manager) (User: )
    Description: The HP Network Devices Support service terminated with the following error: 
    %%126
     
     
    Microsoft Office Sessions:
    =========================
    Error: (02/15/2014 05:20:50 AM) (Source: ESENT)(User: )
    Description: wuaueng.dll1096SUS20ClientDataStore: 0320x0000000000E604A00x000000000x00000000000019781
     
    Error: (02/14/2014 11:32:07 PM) (Source: ESENT)(User: )
    Description: wuaueng.dll1096SUS20ClientDataStore: 0320x0000000000E404A00x000000000x00000000000011E01
     
    Error: (02/14/2014 11:23:20 PM) (Source: ESENT)(User: )
    Description: wuaueng.dll1096SUS20ClientDataStore: 0320x0000000000E404A00x000000000x00000000000011E01
     
    Error: (02/14/2014 11:22:59 PM) (Source: ESENT)(User: )
    Description: wuaueng.dll1096SUS20ClientDataStore: 0320x0000000000E404A00x000000000x00000000000011E01
     
    Error: (02/14/2014 09:13:21 PM) (Source: ESENT)(User: )
    Description: wuaueng.dll1096SUS20ClientDataStore: 0320x00000000012C04A00x000000000x00000000000013901
     
    Error: (02/14/2014 09:12:23 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
    Description: Product: Dell Digital Delivery -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , (NULL)(NULL)(NULL)(NULL)(NULL)
     
    Error: (02/14/2014 09:11:34 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
     
    Error: (02/14/2014 09:10:15 PM) (Source: Application Error)(User: )
    Description: DefaultTabSearch.exe0.0.0.052b3b87cDefaultTabSearch.exe0.0.0.052b3b87cc000000500002c807ac01cf29fb712b91f2C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeb052979d-95ee-11e3-93c4-68942309eeac
     
    Error: (02/14/2014 08:58:59 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
    Description: Product: Dell Digital Delivery -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , (NULL)(NULL)(NULL)(NULL)(NULL)
     
    Error: (02/14/2014 08:58:09 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
     
     
    =========================== Installed Programs ============================
     
    AccessPORT Driver 1.3.1
    AccessPORT Manager 2.0.4.3 (Version: 2.0.4.3)
    Adobe AIR (Version: 3.4.0.2710)
    Adobe Download Assistant (Version: 1.2.3)
    Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
    Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
    Adobe Photoshop CS6 (Version: 13.0)
    Adobe Photoshop Lightroom 4.4 64-bit (Version: 4.4.1)
    Adobe Reader XI (11.0.06) (Version: 11.0.06)
    AMD Catalyst Install Manager (Version: 8.0.915.0)
    AMD Wireless Display v3.0 (Version: 1.0.0.14)
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    Apple Application Support (Version: 2.3.2)
    Apple Mobile Device Support (Version: 6.0.1.3)
    Apple Software Update (Version: 2.1.3.127)
    Atheros Bluetooth Suite (64) (Version: 7.4.0.115)
    Audacity 2.0.3 (Version: 2.0.3)
    BlackBerry Desktop Software 7.1 (Version: 7.1.0.32)
    Bonjour (Version: 3.0.0.10)
    Canon Digital Camera Solution Disk 40-46 Software Starter Guide (Version: 1.1.0.1)
    CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
    Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
    Canon MovieEdit Task for ZoomBrowser EX (Version: 3.0.0.20)
    Canon Personal Printing Guide (Version: 1.0.0.1)
    Canon PowerShot A1100 IS Camera User Guide (Version: 1.0.0.1)
    Canon RAW Codec (Version: 1.11.0.75)
    Canon Utilities CameraWindow (Version: 7.2.0.2)
    Canon Utilities CameraWindow DC (Version: 7.4.0.9)
    Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
    Canon Utilities MyCamera (Version: 7.2.0.4)
    Canon Utilities MyCamera DC (Version: 7.2.0.5)
    Canon Utilities PhotoStitch (Version: 3.1.22.46)
    Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
    Canon Utilities ZoomBrowser EX (Version: 6.3.0.7)
    Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.0.9)
    Catalyst Control Center InstallProxy (Version: 2013.1206.1603.28764)
    Cisco EAP-FAST Module (Version: 2.2.14)
    Cisco LEAP Module (Version: 1.0.19)
    Cisco PEAP Module (Version: 1.1.6)
    Consumer In-Home Service Agreement (Version: 2.0.0)
    Coupon Printer for Windows (Version: 5.0.0.2)
    Coupon Savings (Version: 1.0)
    CROME version 1.6.9R2 (Version: 1.6.9R2)
    D3DX10 (Version: 15.4.2368.0902)
    DefaultTab (Version: 2.2.16.0)
    DefaultTab Chrome (Version: 1.1.25)
    Define Ext (Version: 8)
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dell DataSafe Local Backup - Support Software (Version: 9.4.67)
    Dell DataSafe Local Backup (Version: 9.4.67)
    Dell Digital Delivery (Version: 2.2.4000.0)
    Dell Edoc Viewer (Version: 1.0.0)
    Dell WLAN and Bluetooth Client Installation (Version: 9.0)
    Download Updater (AOL Inc.)
    EPSON Scan
    Google Chrome (Version: 32.0.1700.107)
    Google Earth Plug-in (Version: 7.1.2.2041)
    Google Update Helper (Version: 1.3.22.3)
    Intel® Control Center (Version: 1.2.1.1007)
    Intel® Management Engine Components (Version: 8.0.1.1399)
    Intel® Rapid Storage Technology (Version: 11.1.0.1006)
    Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
    Intel® Trusted Connect Service Client (Version: 1.23.219.2)
    iTunes (Version: 11.0.1.12)
    Java 7 Update 51 (Version: 7.0.510)
    Java Auto Updater (Version: 2.1.9.8)
    Junk Mail filter update (Version: 15.4.3502.0922)
    LAME v3.99.3 (for Windows)
    Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
    Mesh Runtime (Version: 15.4.5722.2)
    Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
    Microsoft Application Error Reporting (Version: 12.0.6015.5000)
    Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
    Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
    Microsoft Office 2010 (Version: 14.0.4763.1000)
    Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
    Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
    Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
    Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Security Client (Version: 4.4.0304.0)
    Microsoft Security Essentials (Version: 4.4.304.0)
    Microsoft Silverlight (Version: 5.1.20913.0)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft VC9 runtime libraries (Version: 1.0.0)
    Microsoft VC9 runtime libraries (Version: 2.0.0)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
    Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
    Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
    Movie Maker 6.0 for Windows 7 (64-bit) (Version: 6.0.0)
    Mozilla Firefox 27.0 (x86 en-US) (Version: 27.0)
    Mozilla Maintenance Service (Version: 27.0)
    MSVCRT (Version: 15.4.2862.0708)
    MSVCRT Redists (Version: 1.0)
    MSVCRT_amd64 (Version: 15.4.2862.0708)
    Multimedia Card Reader (Version: 1.7.915.93)
    My Dell (Version: 3.4.6422.14)
    PassShow
    PDF Settings CS6 (Version: 11.0)
    Produtools Manuals 2.1 Toolbar (Version: 6.9.0.16)
    Raptr
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Shared C Run-time for x64 (Version: 10.0.0)
    SoundTap Streaming Audio Recorder (Version: 2.26)
    TidyNetwork.com
    TrustedID IDMonitor Identity Protection (Version: 1.1.0)
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
    Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
    Viewpoint Media Player
    Web Cake 3.00 (Version: 3.00)
    Windows Live Communications Platform (Version: 15.4.3502.0922)
    Windows Live Essentials (Version: 15.4.3502.0922)
    Windows Live Essentials (Version: 15.4.3508.1109)
    Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
    Windows Live Installer (Version: 15.4.3502.0922)
    Windows Live Language Selector (Version: 15.4.3508.1109)
    Windows Live Mail (Version: 15.4.3502.0922)
    Windows Live Mesh (Version: 15.4.3502.0922)
    Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
    Windows Live Messenger (Version: 15.4.3502.0922)
    Windows Live MIME IFilter (Version: 15.4.3502.0922)
    Windows Live Movie Maker (Version: 15.4.3502.0922)
    Windows Live Photo Common (Version: 15.4.3502.0922)
    Windows Live Photo Gallery (Version: 15.4.3502.0922)
    Windows Live PIMT Platform (Version: 15.4.3508.1109)
    Windows Live Remote Client (Version: 15.4.5722.2)
    Windows Live Remote Client Resources (Version: 15.4.5722.2)
    Windows Live Remote Service (Version: 15.4.5722.2)
    Windows Live Remote Service Resources (Version: 15.4.5722.2)
    Windows Live SOXE (Version: 15.4.3502.0922)
    Windows Live SOXE Definitions (Version: 15.4.3502.0922)
    Windows Live UX Platform (Version: 15.4.3502.0922)
    Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
    Windows Live Writer (Version: 15.4.3502.0922)
    Windows Live Writer Resources (Version: 15.4.3502.0922)
     
    ========================= Memory info: ===================================
     
    Percentage of memory in use: 19%
    Total physical RAM: 12248.9 MB
    Available physical RAM: 9859.57 MB
    Total Pagefile: 24495.98 MB
    Available Pagefile: 21057.22 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3957.75 MB
     
    ========================= Partitions: =====================================
     
    1 Drive c: (OS) (Fixed) (Total:1836.72 GB) (Free:1654.88 GB) NTFS
    2 Drive d: () (Fixed) (Total:149.01 GB) (Free:148.92 GB) NTFS
    7 Drive i: (My Book) (Fixed) (Total:1862.98 GB) (Free:1609.94 GB) NTFS
     
    ========================= Users: ========================================
     
    User accounts for \\ROMINAFREEMAN
     
    Administrator            Freeman                  Guest                    
    Mark                     
     
     
    **** End of log ****
     
     
     
     
     
    This is all like a foreign language to me...I have no idea what any of that stuff means^

    Edited by AlwaysInVtec, 15 February 2014 - 06:14 PM.


    #4 hamluis

    hamluis

      Moderator


    • Moderator
    • 54,855 posts
    • ONLINE
    •  
    • Gender:Male
    • Location:Killeen, TX
    • Local time:05:12 PM

    Posted 15 February 2014 - 06:37 PM

    :thumbup2: , you followed instructions and posted exactly what should be posted :).  Thanks, some seem not be able to do this as easily as you did :).

     

    I'll take a few minutes to review and then I will edit this post with what I think that I see.

     

    DefaultTab and DefaultTab Chrome seem to be questionable programs, with some considering them in the malware category.

     

    You had a controller error reported on your 149GB drive today.

     

    Several errors indicate a problem with Internet connectivity.

     
    Sound Cards:
    High Definition Audio Device
    High Definition Audio Device
    High Definition Audio Device

     

    I would go to Device Manager and uninstall drivers for each of the above...then reboot.

     

    Data reflects RAID...do you have two hard drives of same size established in RAID?

     

    In Device Manager, under Disk Drives...how many are reflected?

     

    Louis


    Edited by hamluis, 15 February 2014 - 07:05 PM.


    #5 AlwaysInVtec

    AlwaysInVtec
    • Topic Starter

    • Members
    • 4 posts
    • OFFLINE
    •  
    • Local time:05:12 PM

    Posted 15 February 2014 - 07:28 PM

    Hmm ok. Well that 149gb hard drive was put in the computer yesterday. While my friend had it opened I took it out of my old desktop and had him put it in just for a bit more space. Tht hard drive might have it's own issues, but I don't think it would cause this because it wasn't in this computer when it happened. 

     

    I've never heard of "DefaultTab and DefaultTab Chrome" so that might need to be taken off. I'm not sure. 

     

    I have no idea what "RAID" is. Under disc drives, nothing says reflected next to them and I'm not sure what that means either. Sorry


    Edited by AlwaysInVtec, 15 February 2014 - 07:28 PM.


    #6 hamluis

    hamluis

      Moderator


    • Moderator
    • 54,855 posts
    • ONLINE
    •  
    • Gender:Male
    • Location:Killeen, TX
    • Local time:05:12 PM

    Posted 17 February 2014 - 05:53 PM

    Did you check Add/Remove Programs for program entries for DefaultTab and DefaultTab Chrome?  Did you check your browser add-ons?

     

    Do you know how to get into the BIOS settings for your system?

     

    Louis



    #7 AlwaysInVtec

    AlwaysInVtec
    • Topic Starter

    • Members
    • 4 posts
    • OFFLINE
    •  
    • Local time:05:12 PM

    Posted 17 February 2014 - 11:08 PM

    Did you check Add/Remove Programs for program entries for DefaultTab and DefaultTab Chrome?  Did you check your browser add-ons?

     

    Do you know how to get into the BIOS settings for your system?

     

    Louis

    I did check for those two things and I see them in there, should I remove/uninstall those? And yes I know how to get into the BIOS



    #8 jhayz

    jhayz

    • BC Advisor
    • 6,922 posts
    • OFFLINE
    •  
    • Gender:Male
    • Local time:07:12 AM

    Posted 18 February 2014 - 01:34 AM

    Hi, just add to what was already suggested by hamluis is to go to your BIOS and check the onboard or PCI sound card are enabled or detected. If PCI card is already installed, see if the onboard sound is disabled automatically. If not, manually disabling it might resolve your issue.


    Tekken
     





    0 user(s) are reading this topic

    0 members, 0 guests, 0 anonymous users