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SSL Error: Cannot connect to the real Google.com


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2 replies to this topic

#1 smasonnc

smasonnc

  • Members
  • 5 posts
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  • Local time:01:47 PM

Posted 14 February 2014 - 01:34 PM

I know this has been posted before and I have read the posts and followed the instructions but I am still getting this error message.

 

Cannot connect to the real www.google.com

Something is currently interfering with your secure connection to www.google.com.

Try to reload this page in a few minutes or after switching to a new network. If you have recently connected to a new Wi-Fi network, finish logging in before reloading.

If you were to visit www.google.com right now, you might share private information with an attacker. To protect your privacy, Chrome will not load the page until it can establish a secure connection to the real www.google.com.

 

**************************

This occurred shortly after installing Copy.com Desktop app. I also noticed that my system clock will not update, even after I changed time server.

 

HP G70 notebook with 4gb ram

OS: Windows Vista Home Premium 32-bit  SP2 

 

Here is what I have done so far:

 

Rebooted modem and router

Run updated CCleaner, 

Cleared browser cache

Auslogic Defrag, 

Run updated Microsoft Security Essentials full scan (nothing found)

Run Malwarebytes full scan (nothing found)

Run updated Spybot S&D (2 items found but nothing significant)

Set a restore point and ran Eusing Free Registry Cleaner v. 2.81

 

All of the above in Safe Mode

 

Replaced Belkin router with Netgear

 

Ran Hijack This. Got a message saying it could not write a log file. 

 

Produced a Combofix log file which I have not yet posted.

 

Set a restore point and ran Eusing Free Registry Cleaner v. 2.81

 

Ran Hijack This again this morning and was able to produce a logfile.

 

Restarted numerous times.

 

Went back to Jan 31 Restore point.

 

 

Thanks in advance for your help.

 

DDS Log

DDS (Ver_2012-11-20.01) - NTFS_x86 

Internet Explorer: 9.0.8112.16506  BrowserJavaVersion: 10.45.2
Run by Sharon at 18:38:41 on 2014-01-24
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.3002.835 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Windows\system32\EscSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Photodex\ProShowProducer\ScsiAccess.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\EPSON Software\Event Manager\EEventManager.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Users\Sharon\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Users\Sharon\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Evernote\Evernote\Evernote.exe
C:\Program Files\Evernote\Evernote\EvernoteTray.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom 2.4\Lightroom.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - <orphaned>
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - c:\program files\evernote\evernote\EvernoteIE.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: Google Gears Helper: {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
EB: <No Name>: {555D4D79-4BD2-4094-A395-CFC534424A05} - LocalServer32 - <no file>
uRun: [cdloader] "c:\users\sharon\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Google Update] "c:\users\sharon\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [iCloudServices] c:\program files\common files\apple\internet services\iCloudServices.exe
uRun: [ApplePhotoStreams] c:\program files\common files\apple\internet services\ApplePhotoStreams.exe
uRun: [Amazon Cloud Player] "c:\users\sharon\appdata\local\amazon cloud player\Amazon Music Helper.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Nikon Message Center 2] c:\program files\nikon\nikon message center 2\NkMC2.exe -s
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\sharon\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\sharon\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\sharon\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\colorv~1.lnk - c:\program files\colorvision\utility\ColorVisionStartup.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Clip Image - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=4
IE: Clip selection - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=3
IE: Clip this page - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=1
IE: Clip URL - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=0
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000
IE: New Note - c:\program files\evernote\evernote\\evernoteieres\NewNote.html
IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105
IE: View Exif/GPS/IPTC with IExif - c:\program files\opanda\iexif 2.3\IExifCom.htm
IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\program files\evernote\evernote\\evernoteieres\AddNote.html
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{BCC1C9CA-BEB5-40F4-9F2A-B54228477E7D} : DHCPNameServer = 68.87.74.166 68.87.68.166
TCP: Interfaces\{D945B30E-954A-49BB-8FAC-6BF5B33341DF} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.107\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sharon\appdata\roaming\mozilla\firefox\profiles\qv29zt9k.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\amazon\mp3 downloader\npAmazonMP3DownloaderPlugin101721.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\program files\photodex presenter\npPxPlay.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\users\sharon\appdata\local\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\users\sharon\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\sharon\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\sharon\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\users\sharon\appdata\roaming\mozilla\plugins\npo1d.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_170.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.funmoods.hmpg - false
FF - user.js: extensions.funmoods.hmpgUrl - hxxp://searchfunmoods.com/?f=1&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzutDtDtBtAyE0EtDyEyEtB0C0BtCtCtByBtN0D0Tzu0CtAtDtCtN1L2XzutBtFtBtFtDtFtAyEyE&cr=477782384
FF - user.js: extensions.funmoods.dfltSrch - true
FF - user.js: extensions.funmoods.srchPrvdr - Search
FF - user.js: extensions.funmoods.dnsErr - true
FF - user.js: extensions.funmoods_i.newTab - false
FF - user.js: extensions.funmoods.newTabUrl - hxxp://searchfunmoods.com/?f=2&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzutDtDtBtAyE0EtDyEyEtB0C0BtCtCtByBtN0D0Tzu0CtAtDtCtN1L2XzutBtFtBtFtDtFtAyEyE&cr=477782384
FF - user.js: extensions.funmoods.tlbrSrchUrl - hxxp://searchfunmoods.com/?f=3&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzutDtDtBtAyE0EtDyEyEtB0C0BtCtCtByBtN0D0Tzu0CtAtDtCtN1L2XzutBtFtBtFtDtFtAyEyE&cr=477782384&q=
FF - user.js: extensions.funmoods.id - 00234E0442CB1127
FF - user.js: extensions.funmoods.instlDay - 15640
FF - user.js: extensions.funmoods.vrsn - 1.5.23.22
FF - user.js: extensions.funmoods.vrsni - 1.5.23.22
FF - user.js: extensions.funmoods_i.vrsnTs - 1.5.23.2219:9:0
FF - user.js: extensions.funmoods.prtnrId - funmoods
FF - user.js: extensions.funmoods.prdct - funmoods
FF - user.js: extensions.funmoods.aflt - download
FF - user.js: extensions.funmoods_i.smplGrp - none
FF - user.js: extensions.funmoods.tlbrId - base
FF - user.js: extensions.funmoods.instlRef - download
FF - user.js: extensions.funmoods.dfltLng - 
FF - user.js: extensions.funmoods.excTlbr - true
FF - user.js: extensions.funmoods.autoRvrt - false
FF - user.js: extensions.funmoods.envrmnt - production
FF - user.js: extensions.funmoods.isdcmntcmplt - true
FF - user.js: extensions.funmoods.mntrvrsn - 1.3.0
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-6-18 211560]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2012-5-10 539744]
R2 EpsonScanSvc;Epson Scanner Service;c:\windows\system32\escsvc.exe [2013-3-10 122000]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2012-11-29 38608]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-23 365952]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-23 193840]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2009-2-13 11520]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1c9a126c1f6ac8b;Google Update Service (gupdate1c9a126c1f6ac8b);c:\program files\google\update\GoogleUpdate.exe [2009-3-9 133104]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2011-3-29 84832]
S3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys [2011-11-20 14216]
S3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys [2011-11-20 8456]
S3 ExpressInvoiceService;Express Invoice;c:\program files\nch software\expressinvoice\expressinvoice.exe [2010-6-3 2519044]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-3-20 107392]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-6-20 295376]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]
.
=============== File Associations ===============
.
FileExt: .js: jsfile="c:\program files\adobe\adobe dreamweaver cs4\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs4\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2014-01-24 23:50:06 7760024 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{cf87103b-09f3-4cad-8235-9f0bd1a11aa5}\mpengine.dll
2014-01-24 23:35:19 7760024 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2014-01-24 23:34:40 -------- d-----w- c:\users\sharon\appdata\roaming\Copy
2014-01-24 23:00:04 -------- d-----w- c:\program files\Handbrake
2014-01-09 20:12:46 -------- d-----w- c:\program files\common files\Adobe Systems Shared
2014-01-09 20:12:23 -------- d-----w- c:\program files\Adobe CS2
2014-01-09 19:38:23 -------- d-----w- C:\Creative Suite CS2
2014-01-09 19:36:45 -------- d-----w- C:\Creative Suite
2014-01-09 19:35:46 -------- d-----w- C:\CS_2.0_WWE_Extras_2
2014-01-08 00:23:00 -------- d-----w- c:\programdata\Oracle
2014-01-08 00:17:38 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
.
==================== Find3M  ====================
.
2014-01-19 07:32:23 231584 ------w- c:\windows\system32\MpSigStub.exe
2013-12-11 12:45:32 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-11 12:45:32 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-14 04:13:46 106496 ----a-w- c:\windows\system32\ATL71.DLL
.
============= FINISH: 18:40:12.87 ===============
 

 

 

 



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,764 posts
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Posted 16 February 2014 - 10:03 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Download correct tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 38,764 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:47 PM

Posted 22 February 2014 - 09:12 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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