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possible zero access rootkit infection.


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2 replies to this topic

#1 RK Faulhaber

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Posted 14 February 2014 - 11:01 AM

Hello,

 

A co-worker's PC has had some malware or virus infections in the past which may, or may not, have been cleaned up by a major PC maintenance company (who shall remain nameless).

 

When I asked what sort of problems it was having, the user told me that Internet Explorer (10) no longer allowed her to download anything.  It will download a file and instantly say it was deleted due to infection.  A quick search turned me to bleepingcomputer.com.  I saw another case with similar symptoms.  I had the user run MalwareBytes which turned up 30 items which it removed. (I saved the log.)

 

Since this PC is responsible for lots of administrative and financial functions at the company, I am stressing that it is import to fix this as it may be a serious security threat.

 

I'd appreciate any help in solving this one.

 

Thanks,

Richard



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#2 Broni

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Posted 14 February 2014 - 11:37 AM

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ZeroAccess rootkit requires elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 quietman7

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Posted 14 February 2014 - 10:31 PM


Your log(s) is posted here and you are already getting help.

After posting a log and getting assistance, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

The Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

Thanks for your cooperation.

Good luck with your log.
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