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Computer crashes suddenly displaying an error (print-screen added)


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5 replies to this topic

#1 bsx3

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Posted 14 February 2014 - 10:20 AM

The capture says it all...
 
what is recommended me to do ?
 
(Windows 7 Home Premium , Service Pack 1
Processor: Intel i3 2.13 GHz , RAM : 4.00GHz , 64-bit Operation system)
 
 
 
s3im2x.jpg
 


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#2 OldPhil

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Posted 14 February 2014 - 11:47 AM

Have you rebooted to see if it reappears?  Also have you made any changes to the bios or the registry?  Something has to trigger an event, an upload, system change or the above try to think of any possible changes. 

 

Phil


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#3 dc3

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Posted 14 February 2014 - 12:06 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 bsx3

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Posted 15 February 2014 - 04:44 AM

Hi, first thank you very much

this is your requests:

http://speccy.piriform.com/results/lZ5DHLXcBRVSl0n4MgyFaAb


==================================================

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Toshiba (administrator) on 15-02-2014 at 11:41:28
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/15/2014 01:20:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: hsssrv.exe, version: 2.93.0.0, time stamp: 0x517aea0a
Faulting module name: RPCRT4.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0000005
Fault offset: 0x00016cec
Faulting process id: 0x73c
Faulting application start time: 0xhsssrv.exe0
Faulting application path: hsssrv.exe1
Faulting module path: hsssrv.exe2
Report Id: hsssrv.exe3
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4961
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4961
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3947
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3947
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2933
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2933
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (02/15/2014 01:20:00 AM) (Source: Service Control Manager) (User: )
Description: The Hotspot Shield Routing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (02/15/2014 01:17:27 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer HOTBOX-DMS
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{48197D16-0489-4C61-BF4C-0C25B26FAF79}.
The master browser is stopping or an election is being forced.
 
Error: (02/14/2014 04:09:24 PM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xffffffffc0000005, 0xfffff880010555f3, 0xfffff8800352b7f8, 0xfffff8800352b050)C:\Windows\MEMORY.DMP
 
Error: (02/14/2014 04:09:24 PM) (Source: BugCheck) (User: )
Description: 
 
Error: (02/14/2014 04:09:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:06:02 on ‎14/‎02/‎2014 was unexpected.
 
Error: (02/14/2014 03:09:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (02/14/2014 03:03:18 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 14:50:42 on ‎14/‎02/‎2014 was unexpected.
 
Error: (02/14/2014 02:24:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/14/2014 02:24:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/14/2014 02:24:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (02/15/2014 01:20:00 AM) (Source: Application Error)(User: )
Description: hsssrv.exe2.93.0.0517aea0aRPCRT4.dll6.1.7601.1820551db9710c000000500016cec73c01cf298e66fba709C:\Program Files (x86)\Hotspot Shield\HssWPR\hsssrv.exeC:\Windows\syswow64\RPCRT4.dll85d95a2f-95ce-11e3-a9b5-705ab68577b0
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4961
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4961
 
Error: (02/13/2014 11:10:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3947
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3947
 
Error: (02/13/2014 11:09:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2933
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2933
 
Error: (02/13/2014 11:09:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
=========================== Installed Programs ============================
 
 Tools for .Net 3.5 (Version: 3.11.50727)
µTorrent (Version: 2.0.2)
Adobe Acrobat X Pro - English, Franחais, Deutsch (Version: 10.1.9)
Adobe AIR (Version: 3.1.0.4880)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
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Adobe CSI CS4 (Version: 1)
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Adobe Default Language CS4 (Version: 2.0)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Fonts All (Version: 2.0)
Adobe Illustrator CS4 (Version: 14.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Advertising Center (Version: 0.0.0.1)
Android SDK Tools (Version: 1.16)
Apache Tomcat 7.0.34
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.741.0)
AzureTools.Notifications (Version: 2.1.10731.1602)
Behaviors SDK (XAML) for Visual Studio (Version: 12.0.41002.1)
Blend for Visual Studio 2013 (Version: 12.0.41002.1)
Blend for Visual Studio 2013 ENU resources (Version: 12.0.41002.1)
Blend for Visual Studio SDK for .NET 4.5 (Version: 3.0.40218.0)
Blend for Visual Studio SDK for Silverlight 5 (Version: 3.0.40218.0)
Bluetooth Stack for Windows by Toshiba (Version: v7.00.15(T))
Bonjour (Version: 3.0.0.2)
BS.Player FREE (Version: 2.66.1075)
Build Tools - amd64 (Version: 12.0.21005)
Build Tools - x86 (Version: 12.0.21005)
Build Tools Language Resources - amd64 (Version: 12.0.21005)
Build Tools Language Resources - x86 (Version: 12.0.21005)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0908.2225.38429)
Catalyst Control Center Graphics Full Existing (Version: 2009.0908.2225.38429)
Catalyst Control Center Graphics Full New (Version: 2009.0908.2225.38429)
Catalyst Control Center Graphics Light (Version: 2009.0908.2225.38429)
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Catalyst Control Center Graphics Previews Vista (Version: 2009.0908.2225.38429)
Catalyst Control Center InstallProxy (Version: 2009.0908.2225.38429)
Catalyst Control Center Localization All (Version: 2009.0908.2225.38429)
CCC Help Chinese Standard (Version: 2009.0908.2224.38429)
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CCC Help Czech (Version: 2009.0908.2224.38429)
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CCC Help English (Version: 2009.0908.2224.38429)
CCC Help Finnish (Version: 2009.0908.2224.38429)
CCC Help French (Version: 2009.0908.2224.38429)
CCC Help German (Version: 2009.0908.2224.38429)
CCC Help Greek (Version: 2009.0908.2224.38429)
CCC Help Hungarian (Version: 2009.0908.2224.38429)
CCC Help Italian (Version: 2009.0908.2224.38429)
CCC Help Japanese (Version: 2009.0908.2224.38429)
CCC Help Korean (Version: 2009.0908.2224.38429)
CCC Help Norwegian (Version: 2009.0908.2224.38429)
CCC Help Polish (Version: 2009.0908.2224.38429)
CCC Help Portuguese (Version: 2009.0908.2224.38429)
CCC Help Russian (Version: 2009.0908.2224.38429)
CCC Help Spanish (Version: 2009.0908.2224.38429)
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ccc-core-static (Version: 2009.0908.2225.38429)
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Connect (Version: 1.0.0.1)
DAEMON Tools Pro (Version: 4.41.0315.0262)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Defraggler (Version: 2.17)
DolbyFiles (Version: 2.0)
Dotfuscator and Analytics Community Edition (Version: 5.5.4954.46574)
Dropbox (Version: 2.4.11)
Entity Framework Tools for Visual Studio 2013 (Version: 12.0.20912.0)
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Google Chrome (Version: 32.0.1700.107)
Google Drive (Version: 1.13.5782.599)
Google Update Helper (Version: 1.3.22.3)
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HP Officejet 6500 E710a-f Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710a-f Help (Version: 140.0.2.2)
HP Officejet 6500 E710a-f Product Improvement Study (Version: 22.50.231.0)
HP Update (Version: 5.002.006.003)
I.R.I.S. OCR (Version: 12.3.4.0)
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ImagXpress (Version: 7.0.74.0)
Intel® Control Center (Version: 1.2.0.1006)
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Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 10.4.1.10)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java 7 Update 51 (Version: 7.0.510)
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Java SE Development Kit 7 Update 21 (64-bit) (Version: 1.7.0.210)
Java SE Development Kit 7 Update 25 (Version: 1.7.0.250)
Java™ SE Development Kit 7 Update 1 (64-bit) (Version: 1.7.0.10)
JavaScript Tooling (Version: 12.0.21005)
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Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
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Microsoft .NET Framework 4.5.1 SDK (Version: 4.5.51641)
Microsoft Advertising SDK for Windows 8.1 - ENU (Version: 8.1.30809.0)
Microsoft Advertising Service Extension for Visual Studio (Version: 12.0.30809.0)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft ASP.NET MVC 4 - Visual Studio 2013 - ENU (Version: 4.1.21001.0)
Microsoft ASP.NET MVC 4 Runtime (Version: 4.0.20716.0)
Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2013 - ENU (Version: 5.0.11001.0)
Microsoft ASP.NET Web Pages 2 - Visual Studio 2013 - ENU (Version: 4.1.21001.0)
Microsoft ASP.NET Web Pages 2 Runtime (Version: 2.0.20716.0)
Microsoft C++ REST SDK for Visual Studio 2013 (Version: 1.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Exchange Web Services Managed API 2.0 (Version: 15.0.516.14)
Microsoft Expression Blend SDK for .NET 4 (Version: 2.0.20525.0)
Microsoft Help Viewer 2.1 (Version: 2.1.21005)
Microsoft Identity Extensions (Version: 2.0.1459.0)
Microsoft LightSwitch for Visual Studio 2013 Core (Version: 12.0.21005)
Microsoft LightSwitch for Visual Studio 2013 CoreRes - ENU (Version: 12.0.21005)
Microsoft LightSwitch for Visual Studio 2013 v4.0 Tools (Version: 12.0.21005)
Microsoft LightSwitch for Visual Studio 2013 v4.0 ToolsRes - ENU (Version: 12.0.21005)
Microsoft LightSwitch v4.0 SDK (Version: 12.0.21005)
Microsoft NuGet - Visual Studio 2013 (Version: 2.7.40911.287)
Microsoft Office 2013 Developer Tools for Microsoft Visual Studio (x64) - ENU Language Pack (Version: 12.0.21005)
Microsoft Office 2013 Developer Tools for Microsoft Visual Studio (x64) (Version: 12.0.21005)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Portable Library Multi-Targeting Pack (Version: 12.0.21005.01)
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu (Version: 12.0.21005.01)
Microsoft Report Viewer Add-On for Visual Studio 2013 (Version: 11.1.3366.16)
Microsoft SharePoint 2013 Developer Tools for Visual Studio (Version: 12.0.21005)
Microsoft SharePoint 2013 Developer Tools for Visual Studio 2012 Nuget Package (Version: 12.0.21005)
Microsoft SharePoint 2013 Developer Tools for Visual Studio ENU Language Pack (Version: 12.0.21005)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Silverlight 5 SDK (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2012 Command Line Utilities  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Data-Tier App Framework  (Version: 11.1.2902.0)
Microsoft SQL Server 2012 Data-Tier App Framework  (x64) (Version: 11.1.2902.0)
Microsoft SQL Server 2012 Express LocalDB  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Management Objects  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Native Client  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 T-SQL Language Service  (Version: 11.1.3000.0)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (Version: 4.0.8876.1)
Microsoft SQL Server Data Tools - enu (12.0.30919.1) (Version: 12.0.30919.1)
Microsoft SQL Server Data Tools Build Utilities - enu (12.0.30919.1) (Version: 12.0.30919.1)
Microsoft SQL Server System CLR Types (Version: 10.50.1600.1)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1600.1)
Microsoft System CLR Types for SQL Server 2012 (Version: 11.1.3366.16)
Microsoft System CLR Types for SQL Server 2012 (x64) (Version: 11.1.3366.16)
Microsoft Team Foundation Server 2013 Object Model (x64) (Version: 12.0.21005)
Microsoft Team Foundation Server 2013 Object Model Language Pack (x64) - ENU (Version: 12.0.21005)
Microsoft Visual C++  ARM Libraries (Version: 12.0.21005)
Microsoft Visual C++  x64 Libraries (Version: 12.0.21005)
Microsoft Visual C++  x64 Native Compilers - ENU Resources (Version: 12.0.21005)
Microsoft Visual C++  x64 Native Compilers (Version: 12.0.21005)
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Microsoft Visual C++  x86 Libraries (Version: 12.0.21005)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2013  x64 Designtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 32bit Compilers - ENU Resources (Version: 12.0.21005)
Microsoft Visual C++ 2013 Compilers - ENU Resources (Version: 12.0.21005)
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Microsoft Visual C++ 2013 Core Libraries (Version: 12.0.21005)
Microsoft Visual C++ 2013 Extended Libraries (Version: 12.0.21005)
Microsoft Visual C++ 2013 Microsoft Foundation Class Libraries (Version: 12.0.21005)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x64 Debug Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86 Debug Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86-x64 Compilers (Version: 12.0.21005)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40820)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40825)
Microsoft Visual Studio 2013 Devenv (Version: 12.0.21005)
Microsoft Visual Studio 2013 Devenv Resources (Version: 12.0.21005)
Microsoft Visual Studio 2013 IntelliTrace Core amd64 (Version: 12.0.21005)
Microsoft Visual Studio 2013 IntelliTrace Core x86 (Version: 12.0.21005)
Microsoft Visual Studio 2013 IntelliTrace Front End x86 (Version: 12.0.21005)
Microsoft Visual Studio 2013 Performance Collection Tools - ENU (Version: 12.0.21005)
Microsoft Visual Studio 2013 Performance Collection Tools (Version: 12.0.21005)
Microsoft Visual Studio 2013 Preparation (Version: 12.0.21005)
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Microsoft Visual Studio 2013 Shell (Minimum) (Version: 12.0.21005)
Microsoft Visual Studio 2013 Shell (Minimum) Interop Assemblies (Version: 12.0.21005)
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Microsoft Visual Studio 2013 Team Explorer Language Pack - ENU (Version: 12.0.21005)
Microsoft Visual Studio 2013 VsGraphics Helper Dependencies (Version: 12.0.21005)
Microsoft Visual Studio Premium 2013 - ENU (Version: 12.0.21005)
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Microsoft Visual Studio Professional 2013 - ENU (Version: 12.0.21005)
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Microsoft Visual Studio Team Foundation Server 2013 Storyboarding (x64) (Version: 12.0.21005)
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Microsoft Visual Studio Ultimate 2013 XAML UI Designer Core (Version: 12.0.21005)
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Microsoft Web Deploy 3.5 (Version: 3.1237.1762)
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Microsoft Works (Version: 9.7.0621)
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Movie Templates - Starter Kit (Version: 9.0.4.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MySQL Connector C++ 1.1.3 (Version: 1.1.3)
MySQL Connector J (Version: 5.1.27)
MySQL Connector Net 6.7.4 (Version: 6.7.4)
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MySQL Connector/C 6.1 (Version: 6.1.2)
MySQL Connector/ODBC 5.2 (Version: 5.2.6)
MySQL Documents 5.6 (Version: 5.6.15)
MySQL Enterprise Backup 3.9.0 (Version: 3.9.0)
MySQL Examples and Samples 5.6 (Version: 5.6.15)
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MySQL Installer (Version: 1.3.4.0)
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MySQL Server 5.6 (Version: 5.6.15)
MySQL Utilities (Version: 1.3.5)
MySQL Workbench 6.0 (Version: 6.0.8)
Nero 9
Nero BurningROM (Version: 9.0.0.0)
Nero ControlCenter (Version: 0.0.0.1)
Nero ControlCenter (Version: 9.0.0.1)
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Nero Installer (Version: 2.0.0.1)
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QuickTime (Version: 7.70.80.34)
Racket v5.2.1 (x86_64) (Version: 5.2.1)
Realtek Ethernet Controller Driver For Windows Vista and Later (Version: 1.00.0011)
Realtek High Definition Audio Driver (Version: 6.0.1.5964)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30105)
Realtek WLAN Driver (Version: 2.00.0006)
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SharePoint Client Components (Version: 15.0.4481.1505)
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Synaptics Pointing Device Driver (Version: 14.0.11.0)
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Toshiba Assist (Version: 3.00.10)
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TOSHIBA ConfigFree (Version: 8.0.25)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.1.06-A)
TOSHIBA eco Utility (Version: 1.1.12.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.4C)
TOSHIBA Hardware Setup (Version: 1.63.0.18C)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.4)
Toshiba Manuals (Version: 10.00)
Toshiba Online Product Information (Version: 2.08.0001)
TOSHIBA PC Health Monitor (Version: 1.5.1.64)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 x64)
TOSHIBA Recovery Media Creator Reminder (Version: 1.00.0019)
TOSHIBA ReelTime (Version: 1.5.08.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Supervisor Password (Version: 1.63.0.7C)
Toshiba TEMPRO (Version: 3.08)
TOSHIBA Value Added Package (Version: 1.2.34.64)
TOSHIBA Web Camera Application (Version: 1.1.1.9)
TRORMCLauncher (Version: )
TRORMCLauncher (Version: 1.0.0.9)
Update for  (KB2504637) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 64-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition
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Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 64-Bit Edition
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Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Runtime Intellisense Content - en-us (Version: 8.100.25984)
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Windows Software Development Kit (Version: 8.59.29989)
Windows Software Development Kit DirectX x64 Remote (Version: 8.100.25984)
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Windows Software Development Kit DirectX x86 Remote (Version: 8.100.25984)
Windows Software Development Kit DirectX x86 Remote (Version: 8.59.29989)
Windows Software Development Kit for Windows Store Apps (Version: 8.100.25984)
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Windows Software Development Kit for Windows Store Apps DirectX x86 Remote (Version: 8.100.25984)
Windows XP Targeting with C++ (Version: 11.0.51106)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Workflow Manager Client 1.0 (Version: 2.0.30813.2)
Workflow Manager Tools 1.0 for Visual Studio (Version: 2.0.30725.1)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 56%
Total physical RAM: 3957.61 MB
Available physical RAM: 1730.72 MB
Total Pagefile: 7913.39 MB
Available Pagefile: 5279.66 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.13 MB
 
========================= Partitions: =====================================
 
1 Drive c: (WINDOWS) (Fixed) (Total:232.42 GB) (Free:62.35 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:232.95 GB) (Free:46.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TOSHIBA-TOSH
 
Administrator            fbwuser                  Guest                    
Toshiba                  
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 technonymous

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Posted 15 February 2014 - 07:09 AM

I am up late and saw your post. Just thought I would throw this out there. That iastor.sys is Hard Drive related. Probably some HD controller driver. You should go to the vendor website and download the latest chipset drivers. I am not sure exactly which model you have for sure without more input from you. From the speccy info I gather it's some Toshiba Satellite. A question for you, has this started recent or has this been and ongoing issue? A malware/virus can cause all kinds of havoc on a system and I wouldn't rule that out either.

 

Also, I noticed that you run a virtual cdrom software Daemon Tools. These are known to cause issues like what you have. It could be software related or just hardware related there is no telling for sure. Try uninstalling it for a while and see if the problem continues. Some software might not work well and you could try a different brand. There are lots of others out there to name a few...Gizmo Drive, Magic Disc, Virtual Clone Drive. I have come across issues with say Magic Disc and it was replaced with Virtual Clone and problems was resolved.

 

Good Luck,

 

~Technonymous



#6 dc3

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Posted 15 February 2014 - 11:21 AM

The Current Pending Sector Count shows a high amount of bad sectors.  I'm surprised that the S.M.A.R.T. isn't reporting is as bad.

 

Please download Fujitsu's DOS diagnostic tool Ver. 7.0 and run the long test.  Once you have downloaded the test and extracted all of the files you will need to burn it to a CD to create a bootable disc.  To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.

 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png

Edited by dc3, 15 February 2014 - 11:22 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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