For the majority of computers, AOL 9 is just too LARGE for the computer to handle.
It's crashed more computers than the Michaelangelo Virus.
Norton is almost as bad. A tremendous resource hog.
If one has to keep AOL for whatever perverted reason, never go above version 8 on a PC running Windows 98.
Even ver 8 has crashed thousands of older PC's running Windows 98.
As a Service Tech, I run into this all the time and have to go out to someones home and remove AOL 9 and back them down to ver 7 or 8 (if the PC will take it).
I carry ver's 6, 7, & 8 with me all the time. Ver 6 is best for the really old PC's.
Most PC's running Windows XP and 512 megs of RAM, will run ver 9 with little or no problems.
That depends on how many services and TSR's the person has running at the same time.
So what I'm trying to say is:
If you're having problems with ver 9, boot up in safe mode and de-install ver 9.
And remove its folder from the HD as well.
If the PC was doing OK with ver 8, reinstall it from the CD. Or if it's still on the PC, make a new shortcut to it and place that shortcut on the desktop.
Then look for a "Real" ISP. AOL is on its way out anyway.
They have just announced that they are eliminating 1700 help desk employees and closing the help center in Jacksonvill, FL.
It looks like you're going to have to know a second language like Hindi if you want help from AOL.