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Windows 7 update was canceled boots to repair screen can't repair


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#1 big0

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Posted 13 February 2014 - 10:57 PM

windows update was canceled (purposely by teen) and now computer starts in repair mode.  We selected repair and message says could not be repaired and shuts down.  In recovery tools - tried to load to last known working version and no restore point is available.  Disks did not come with this computer (Dell Inspiron 1545).  Any help would be appreciated.



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#2 OldPhil

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Posted 14 February 2014 - 11:50 AM

You could try going into safe mode, hit F8 during boot up.  Not real sure but I would then go to windows update, it may see the bad load.  It is worth a try!

 

Phil


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#3 big0

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Posted 14 February 2014 - 11:56 AM

Thanks - I will give it a try.  I'm currently running the diagnostics, when it completes I'll give your suggestion a go



#4 big0

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Posted 14 February 2014 - 11:58 AM

And, I did find the windows 7 disk, we had requested a copy some time ago from a different problem.



#5 dc3

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Posted 14 February 2014 - 12:01 PM

If you can boot into Safe Mode try doing a System Restore.  Choose a restore point prior to the problem.


Edited by dc3, 14 February 2014 - 12:01 PM.

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#6 big0

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Posted 14 February 2014 - 12:31 PM

Safe mode does not work.  A blue screen flashes - its so fast I can't see anything on it.  However, after running diagnostics the computer shut off and I restarted and ran another repair session.  The session lasted longer this time and everything read completed successfully, but I noted the following in the details...

 

Under fallback diagnosis

 

Root cause found:

Unspecified changes to system configuration might have caused the problem.

 

Session details

System disk - \device\harddisk0

Windows directoroy = c:windows

Autochk run = 0

Number of root causes = 1



#7 dc3

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Posted 14 February 2014 - 12:55 PM

What diagnostic program did you run?

 

I would like for you to run chkdsk /r.  In order to do this we will use the instructions below for a Repair Installation.

 

 Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.

 

When you get to step 7b click on Command Prompt instead of Startup repair.  When the Elevated command prompt opens type in chkdsk c: /r /x and then press Enter.  Please note the spaces between chkdsk and c:, c; and /r, and /r and /x.

 

Let us know what the results are.

 

A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 big0

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Posted 14 February 2014 - 01:34 PM

I ran the diagnostics that shows up as a selection when booting to installation disk.

I ran chkdsk ...

Windows has checked the file system and found no problems.

1535999 kb total disk space

7133324 kb in 164 files

68 kb in 46 indexes

0 kb in bad sectors

77947 kb in use by the system

65536 occupied  by the log file

8148660 kb available on disk

4096 bytes in each allocation unit

3839999 total allocation units on disk

2037165 allocation units available on disk

Failed to transfer logged messages to the even log with status 50



#9 dc3

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Posted 14 February 2014 - 02:02 PM

Try running the Startup Repair from the disc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 big0

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Posted 14 February 2014 - 03:07 PM

It says startup repair could not detect a problem.  I'm relatively sure this is due to interrupting the update - is there a command I can use to force it to update or resume update from the command prompt?



#11 dc3

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Posted 15 February 2014 - 11:54 AM

We need to run a diagnostic test on the hdd.  In order to do this I will need to know who the manufacturer is of the hdd.  To find this information you will need to open the bottom of the laptop in order to access the hdd.  I found a video which will show you how to do this, you can see it here.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 OldPhil

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Posted 15 February 2014 - 01:39 PM

When this is over may I come and help to strangle the teenager?


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#13 big0

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Posted 15 February 2014 - 04:38 PM

lol I wouldn't strangle but being without her laptop is definitely a good learning tool :) 

Not sure what information you need so I'll gather what I think is best...

Seagate

Momentus 5400.6  320 gb

SATA

firmware D0050DEM1



#14 dc3

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Posted 16 February 2014 - 10:51 AM

 
Please download SeaTool for DOS.
 
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
 
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
 
To burn this ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
imgb1_zpsbb69e759.png
 
Right click on the Start orb startorb_zps06e1f985.png, then click on Downloads.  Scroll down to the SeaTools for DOS download and click on it.  This will load the ISO image, you will see the information listed as it is in the image below outlined in red.
 
imgb2_zps3f021ae7.png  
 
Click on the blue arrow (also outlined in red) to start burning the bootable CD.
 
Once the disc is created load it in the CD/DVD drive and restart the computer.
 
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
Please run the long test and include the results in your next post in this topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 big0

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Posted 16 February 2014 - 05:11 PM

this one doesn't like me - I finally found a disk it would load to without error. I booted to it and it started up.  It stops at the following statement within 10 seconds ...

 

Loading XMS driver...

Invalid Opcode at 000B 0000 0402 086F 025D 0702 0A83 0CEE 2132 0000 0000 0000

 

it flashes some suggestion to press F5 or F8 to skip something but don't know if I need to do that since I cant read fast enough


Edited by big0, 16 February 2014 - 05:42 PM.





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