I have a possible threat to my computer and need some advice.
My husband downloaded iTunes a couple of weeks ago, and since then, we've had some issues with programs we don't want and TONS of pop up ads. Sometimes when we search for something two tabs will open, one being the search and the other being an ad or some other page altogether. I always close out of the one I don't want, but it's irritating and I wonder who much damage this is all doing to my pc.
I have Malware installed and did a scan. I also have Norton 360 and AVG. I did a scan of AVG as well and it found a threat, which it took care of. That was a week ago. Today, the ads and added tabs came back. I did an AVG scan and it said that there are two possibly dangerous items that should be removed, both saying the same thing:
Hidden Drive\Norton 360\Norton data\126.96.36.199\definitions\virus defs....
We have paid for a year of Norton and I would hate to remove anything that causes that to not work properly. What do I do?
Also, our computer is an ASUS. Every time we turn it on we have to hit the F1 key for it to properly boot up. Why? Could the message above be related to that?
Any help you could provide would be greatly appreciated. I am not a "computer geek", so I hope you don't need anything too technical to help me out. haha
Thanks in advance!