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problemas en mi laptop sospecho infeccion


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3 replies to this topic

#1 lanju

lanju

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  • Local time:01:53 PM

Posted 13 February 2014 - 07:24 PM

no puedo utilizar ayuda de windows me marca error,no puedo descargar actualizaciones de windows se descargan pero no se instalan marca error,intente utilizar malwarebytes lo descargue pero al ejecutarlo me aparece error y no puedo utilizarlo alguien me puede ayudar?                                          DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK

Internet Explorer: 9.0.8112.16476
Run by user at 18:18:15 on 2014-02-13
#Option MBR scan  is disabled.
Microsoft Windows 7 Professional   6.1.7601.1.1252.34.3082.18.766.404 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uProxyServer = localhost:21320
uProxyOverride = 127.0.0.1;localhost;10.*;192.168.*;127.0.0.1:895;127.0.0.1:896;<local>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
TB: avast! Online Security: {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - c:\program files\alwil software\avast5\aswWebRepIE.dll
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
uRun: [GUDelayStartup] c:\program files\glary utilities 4\StartupManager.exe -delayrun
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start                                                                                                                                                                                              
mRun: [AvastUI.exe] "c:\program files\alwil software\avast5\AvastUI.exe" /nogui
mRun: [20131121] c:\program files\alwil software\avast5\setup\emupdate\f216cba8-ca45-4fcc-b7c1-ae23a5854ba9.exe /check
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
dRunOnce: [SPReview] "c:\windows\system32\spreview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{48349739-7F5C-45FA-ADC0-298CFBE53BDF} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{7F93421A-EEF9-4885-AC8B-5551C91E810B} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{7F93421A-EEF9-4885-AC8B-5551C91E810B}\9525542455 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E9E4C4ED-69C0-4C47-A5EC-0726858F02A0} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{F37389C1-D19A-43E7-A674-6E6E9776675E} : DHCPNameServer = 192.168.1.1
SSODL: WebCheck - <orphaned>
SEH: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.107\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
IFEO: excel.exe - "c:\program files\tuneup utilities 2014\TUAutoReactivator32.exe"
IFEO: groove.exe - "c:\program files\tuneup utilities 2014\TUAutoReactivator32.exe"
IFEO: infopath.exe - "c:\program files\tuneup utilities 2014\TUAutoReactivator32.exe"
IFEO: msaccess.exe - "c:\program files\tuneup utilities 2014\TUAutoReactivator32.exe"
IFEO: msoxmled.exe - "c:\program files\tuneup utilities 2014\TUAutoReactivator32.exe"
.
Note: multiple IFEO entries found. Please refer to Attach.txt
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 BootDefragDriver;BootDefragDriver;c:\windows\system32\drivers\BootDefragDriver.sys [2014-1-23 14528]
R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2014-2-2 18624]
R1 HssDRV6;Hotspot Shield Routing Driver 6;c:\windows\system32\drivers\hssdrv6.sys [2013-12-9 39624]
R3 taphss6;Anchorfree HSS VPN Adapter;c:\windows\system32\drivers\taphss6.sys [2013-10-15 37064]
S0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-4-11 49944]
S0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-4-11 180248]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2013-4-11 775952]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswsp.sys [2013-4-11 410784]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-4-11 67824]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2014-2-1 50344]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;c:\program files\hp\common\HPSupportSolutionsFrameworkService.exe [2013-12-17 46904]
S2 LiveUpdateSvc;LiveUpdate;c:\program files\iobit\liveupdate\LiveUpdate.exe [2014-1-31 2151200]
S3 aswStm;aswStm;c:\windows\system32\drivers\aswstm.sys [2013-12-18 64168]
S3 aswTap;avast! SecureLine TAP Adapter v3;c:\windows\system32\drivers\aswTap.sys [2013-10-23 38472]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-2-3 108032]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2014-2-5 40776]
S3 StorSvc;Servicio de almacenamiento;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-12-6 52224]
S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
S3 VSTHWATI;VSTHWATI;c:\windows\system32\drivers\VSTATI3.SYS [2009-7-13 236032]
S3 WatAdminSvc;Servicio de tecnologías de activación de Windows;c:\windows\system32\wat\WatAdminSvc.exe [2013-4-11 1343400]
S4 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2013-4-7 227896]
.
=============== Created Last 30 ================
.
2014-02-13 14:15:53 255488 ----a-w- c:\windows\system32\pev.exe
2014-02-12 19:49:45 -------- d-----w- c:\program files\ESET
2014-02-11 15:58:49 -------- d-----w- c:\program files\CCleaner
2014-02-07 18:46:15 -------- d-----w- c:\program files\Panda Security
2014-02-06 18:06:22 221184 ------w- c:\program files\common files\installshield\iscript\IScript.dll
2014-02-06 18:06:21 221184 ------w- c:\program files\common files\installshield\engine\6\intel 32\iuser.dll
2014-02-06 18:06:20 32768 ------w- c:\program files\common files\installshield\engine\6\intel 32\objectps.dll
2014-02-06 18:06:19 77824 ------w- c:\program files\common files\installshield\engine\6\intel 32\ctor.dll
2014-02-06 16:50:26 -------- d-----w- c:\users\user\appdata\roaming\Systweak
2014-02-06 16:50:12 18360 ----a-w- c:\windows\system32\roboot.exe
2014-02-05 17:02:08 -------- d-----w- c:\program files\common files\ParetoLogic
2014-02-05 17:02:05 -------- d-----w- c:\program files\ParetoLogic
2014-02-05 16:09:15 -------- d-----w- c:\users\user\appdata\roaming\ParetoLogic
2014-02-05 16:09:15 -------- d-----w- c:\users\user\appdata\roaming\DriverCure
2014-02-05 16:08:06 -------- d-----w- c:\programdata\ParetoLogic
2014-02-05 16:00:19 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2014-02-05 03:26:25 -------- d-----w- C:\b2146195e30394a1b88f9c
2014-02-04 21:51:58 7760024 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f9859fd0-517b-440f-be78-d8e67bfb8348}\mpengine.dll
2014-02-04 19:23:37 212992 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\ILog.dll
2014-02-04 17:21:30 -------- d-----w- c:\windows\CheckSur
2014-02-04 02:14:07 -------- d-----w- c:\program files\CONEXANT
2014-02-03 22:49:05 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-02-03 22:49:05 235216 ----a-w- c:\program files\internet explorer\sqmapi.dll
2014-02-03 22:49:04 270848 ----a-w- c:\program files\internet explorer\ieproxy.dll
2014-02-03 22:49:04 251392 ----a-w- c:\program files\internet explorer\IEShims.dll
2014-02-03 22:49:03 7211008 ----a-w- c:\program files\internet explorer\F12Resources.dll
2014-02-03 22:49:01 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-02-03 22:49:01 1389056 ----a-w- c:\program files\internet explorer\MemoryAnalyzer.dll
2014-02-03 22:49:00 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-02-03 22:40:47 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2014-02-03 22:40:40 164864 ----a-w- c:\program files\windows media player\wmplayer.exe
2014-02-03 22:25:54 1077760 ----a-w- c:\windows\system32\DWrite.dll
2014-02-03 22:25:52 808448 ----a-w- c:\windows\system32\FntCache.dll
2014-02-03 15:54:30 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2014-02-03 15:54:19 15224 ----a-w- c:\windows\system32\sdnclean.exe
2014-02-03 03:08:07 103424 ----a-w- c:\windows\system32\IObitSmartDefragExtension.dll
2014-02-03 03:07:55 18624 ----a-w- c:\windows\system32\drivers\SmartDefragDriver.sys
2014-02-01 02:31:55 92464 ----a-w- c:\windows\system32\bcmwlcoi.dll
2014-02-01 02:31:53 3616768 ----a-w- c:\windows\system32\bcmihvui.dll
2014-02-01 02:31:52 3928064 ----a-w- c:\windows\system32\bcmihvsrv.dll
2014-02-01 02:31:52 -------- d-----w- C:\DrvInstall
2014-02-01 01:48:57 -------- d-----w- c:\programdata\ProductData
2014-02-01 01:48:21 -------- d-----w- c:\programdata\{3C5CBD7B-3D1D-411E-96C2-513FFCA84D2D}
2014-02-01 01:47:56 -------- d-----w- c:\programdata\IObit
2014-02-01 01:45:03 -------- d-----w- c:\program files\IObit
2014-02-01 01:44:22 -------- d-----w- c:\users\user\appdata\roaming\IObit
2014-01-30 21:10:07 -------- d-----w- c:\users\user\appdata\local\Apple Computer
2014-01-30 20:59:54 -------- d-----w- c:\users\user\appdata\local\Apple
2014-01-23 16:31:14 14528 ----a-w- c:\windows\system32\drivers\BootDefragDriver.sys
2014-01-23 15:24:57 22304 ----a-w- c:\windows\system32\RegBootDefrag.exe
2014-01-21 03:12:55 -------- d-----w- c:\users\user\appdata\local\Facebook
2014-01-20 17:07:02 -------- d-----w- c:\program files\Spotify
.
==================== Find3M  ====================
.
2014-02-01 06:04:23 64168 ----a-w- c:\windows\system32\drivers\aswstm.sys
2014-02-01 06:04:22 775952 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2014-02-01 06:04:22 67824 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2014-02-01 06:04:21 43152 ----a-w- c:\windows\avastSS.scr
2014-01-27 22:10:03 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-01-27 22:10:02 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-01-16 15:59:46 231584 ------w- c:\windows\system32\MpSigStub.exe
2013-12-18 22:12:31 180248 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-12-17 18:04:17 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2013-12-17 18:04:17 194048 ----a-w- c:\windows\system32\elshyph.dll
2013-12-17 18:04:13 645120 ----a-w- c:\windows\system32\jsIntl.dll
2013-12-17 18:04:13 34816 ----a-w- c:\windows\system32\JavaScriptCollectionAgent.dll
2013-12-17 18:04:12 1051136 ----a-w- c:\windows\system32\mshtmlmedia.dll
2013-12-17 18:04:06 61952 ----a-w- c:\windows\system32\MshtmlDac.dll
2013-12-17 17:59:00 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-12-17 17:59:00 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-12-17 17:59:00 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-12-17 17:59:00 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-12-17 17:59:00 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-12-17 17:59:00 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2013-12-17 17:59:00 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-12-17 17:59:00 2560 ---ha-w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-12-17 17:59:00 10752 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-12-17 17:53:50 1505280 ----a-w- c:\windows\system32\d3d11.dll
2013-12-07 00:21:32 152576 ----a-w- c:\windows\system32\msclmd.dll
2013-12-04 02:15:00 101664 ----a-w- c:\windows\system32\BootDefrag.exe
2013-11-26 08:52:26 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2013-11-26 08:29:55 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2013-11-26 08:29:52 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2013-11-26 08:28:16 553472 ----a-w- c:\windows\system32\jscript9diag.dll
2013-11-26 07:32:06 1928192 ----a-w- c:\windows\system32\inetcpl.cpl
2013-11-26 06:33:33 1820160 ----a-w- c:\windows\system32\wininet.dll
.
============= FINISH: 18:18:57,31 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional 
Boot Device: \Device\HarddiskVolume1
Install Date: 07/04/2013 15:13:41
System Uptime: 13/02/2014 17:25:11 (1 hours ago)
.
Motherboard: Hewlett-Packard  |  | 309B
Processor: AMD Turion™ 64 Mobile Technology ML-32 | U23 | 1790/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 37 GiB total, 9,467 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: aswRvrt
Device ID: ROOT\LEGACY_ASWRVRT\0000
Manufacturer: 
Name: aswRvrt
PNP Device ID: ROOT\LEGACY_ASWRVRT\0000
Service: aswRvrt
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer: 
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Adaptador de minipuerto WiFi virtual de Microsoft
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&38348CA3&0&01
Manufacturer: Microsoft
Name: Microsoft Virtual WiFi Miniport Adapter #7
PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&38348CA3&0&01
Service: vwifimp
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: aswVmm
Device ID: ROOT\LEGACY_ASWVMM\0000
Manufacturer: 
Name: aswVmm
PNP Device ID: ROOT\LEGACY_ASWVMM\0000
Service: aswVmm
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Image File Execution Options =============
.
IFEO: excel.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: groove.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: infopath.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: msaccess.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: msoxmled.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: mspub.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: mstore.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: offdiag.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: ois.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: onenote.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: outlook.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: pmbbrowser.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: pmblauncher.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: pmbmapview.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: powerpnt.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
IFEO: winword.exe - "C:\Program Files\TuneUp Utilities 2014\TUAutoReactivator32.exe"
.
==== Installed Programs ======================
.
Adobe Reader 9.1
Argente - Registry Cleaner 3.1.0.1
avast! Free Antivirus
CCleaner
Conexant AC-Link Audio
Defraggler
Equalify v2.2.1 (Stable)
ESET Online Scanner v3
FormatFactory 3.2.0.1
Glary Utilities 4.1
GOM Player
Google Chrome
HP Quick Launch Buttons
HP Support Solutions Framework
Microsoft .NET Framework 4 Client Profile
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
MSXML 4.0 SP3 Parser
Paquete de idioma de Microsoft .NET Framework 4 Client Profile ESN
PhotoScape
Revo Uninstaller 1.95
Spotify
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TuneUp Utilities 2014 (es-MX)
Unity Web Player
Virtual DJ - Atomix Productions
.
==== End Of File ===========================
 

 



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#2 lanju

lanju
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Posted 15 February 2014 - 08:46 PM

a qui nadie me va ayudar o que?



#3 HelpBot

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Posted 18 February 2014 - 07:25 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/524248 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 23 February 2014 - 07:30 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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