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Office computer stuck processing Microsoft updates


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#1 saluqi

saluqi

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Posted 13 February 2014 - 03:07 PM

Yesterday our office desktop computer (a custom built job, I don't know all the specs but AMD processor and Windows XP SP3, I think it was more or less to gaming specs as of 3 or 4 years ago) was very slow, and would freeze every time anybody tried to print something.  We use it to process payments and issue receipts - so no receipts could be issued.  In the course of the day things got worse and some programs could not be launched at all.  Last night we shut it down and it started processing the usual second-Tuesday updates from Microsoft.  At 8:30 p.m. it got as far as update 2 of 5 - and 15 hours later it is still stuck in the same place.

 

We have to process payroll tomorrow ...

 

What to do?



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#2 saluqi

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Posted 13 February 2014 - 07:07 PM

Further to above, resetting the CMOS settings to their correct values restored most of the function - the remaining problem is likely caused by a failed update of the QuikWater program.  We have spent most of the afternoon working on that, hampered by the very slow download speed once the kids get out of school <G>.

 

Payroll doesn't depend on QuikWater so that won't be a problem tomorrow.

 

Tentatively, then, this problem is solved.  I should have a final verdict tomorrow when we have been able to download replacements for damaged QuikWater files.



#3 saluqi

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Posted 15 February 2014 - 08:21 PM

Final report - after replacing the damaged QuikWater files, everything is back to normal.

 

BTW the CMOS settings were made by the man who actually built this computer <G>.






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