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Still sluggish after "slow computer checklist"


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19 replies to this topic

#1 vicktn

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Posted 12 February 2014 - 02:48 PM

Our laptop has been running very slowly over the last 2 months and freezing to where I must remove the battery to reset. It's gotten to where I can hardly use it now. Certainly not the speedy labtop we are used to. 

 

I went through the "Slow Computer Checklist" on the site, but unfortunately to no avail.

 

Windows 7 Home Edition

Malwarebytes Anti-Malware was scanned with no conclusion.

SpyBot Search & Destroy was run with nothing picked up.

Norton Security Suit regular scans without finding anything. 

We regularly defragment the computer. 

 

Any help or suggestions would be much appreciated. I'm afraid I'll have to erase the hard drive and reload everything. 



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#2 Broni

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Posted 12 February 2014 - 06:23 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 vicktn

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Posted 13 February 2014 - 08:42 AM

Security Check
 
 
 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 Spybot - Search & Destroy 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 20  
 Java version out of Date! 
 Adobe Flash Player 11.9.900.170  
 Adobe Reader 10.1.9 Adobe Reader out of Date!  
 Google Chrome 32.0.1700.102  
 Google Chrome 32.0.1700.107  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Spybot Teatimer.exe is disabled! 
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log`````````````````````` 


#4 vicktn

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Posted 13 February 2014 - 08:45 AM

Farbar Service Scanner

 

Farbar Service Scanner Version: 02-02-2014
Ran by Joan (administrator) on 13-02-2014 at 08:44:46
Running from "C:\Users\Joan\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#5 vicktn

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Posted 13 February 2014 - 08:55 AM

MiniToolBox results

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Joan (administrator) on 13-02-2014 at 08:47:44
Running from "C:\Users\Joan\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
 
There are 15472 more lines starting with "127.0.0.1"
 
========================= IP Configuration: ================================
 
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Joan-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.tn.comcast.net.
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : B4-74-9F-B1-E3-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-6C-BE-B2-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : B4-74-9F-B1-E3-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a5ae:ff25:b2c2:9a5d%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.10.102(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, February 13, 2014 3:42:33 AM
   Lease Expires . . . . . . . . . . : Thursday, February 20, 2014 3:42:39 AM
   Default Gateway . . . . . . . . . : 192.168.10.1
   DHCP Server . . . . . . . . . . . : 192.168.10.1
   DHCPv6 IAID . . . . . . . . . . . : 246707359
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-64-4E-FF-B4-74-9F-B1-E3-50
   DNS Servers . . . . . . . . . . . : 192.168.10.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.hsd1.tn.comcast.net.:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{05962674-290C-4265-8CD7-A3B8B8B99A12}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2cd9:334a:cd63:3ad3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2cd9:334a:cd63:3ad3%14(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  TEW-731BR
Address:  192.168.10.1
 
Name:    google.com
Addresses:  2607:f8b0:4008:806::1007
 173.194.37.137
 173.194.37.132
 173.194.37.136
 173.194.37.131
 173.194.37.130
 173.194.37.133
 173.194.37.135
 173.194.37.134
 173.194.37.128
 173.194.37.129
 173.194.37.142
 
 
Pinging google.com [173.194.37.142] with 32 bytes of data:
Reply from 173.194.37.142: bytes=32 time=38ms TTL=52
Reply from 173.194.37.142: bytes=32 time=38ms TTL=52
 
Ping statistics for 173.194.37.142:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 38ms, Average = 38ms
Server:  TEW-731BR
Address:  192.168.10.1
 
Name:    yahoo.com
Addresses:  98.138.253.109
 206.190.36.45
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=61ms TTL=50
Reply from 98.139.183.24: bytes=32 time=159ms TTL=48
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 159ms, Average = 110ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...b4 74 9f b1 e3 50 ......Microsoft Virtual WiFi Miniport Adapter
 12...00 26 6c be b2 2e ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
 11...b4 74 9f b1 e3 50 ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.10.1   192.168.10.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.168.10.0    255.255.255.0         On-link    192.168.10.102    281
   192.168.10.102  255.255.255.255         On-link    192.168.10.102    281
   192.168.10.255  255.255.255.255         On-link    192.168.10.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.10.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.10.102    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:9d38:6ab8:2cd9:334a:cd63:3ad3/128
                                    On-link
 11    281 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::2cd9:334a:cd63:3ad3/128
                                    On-link
 11    281 fe80::a5ae:ff25:b2c2:9a5d/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/13/2014 03:42:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/12/2014 03:26:06 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Word MUI (English) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (02/11/2014 09:18:17 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Word MUI (English) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (02/11/2014 08:44:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 03:05:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 10:08:47 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Word MUI (English) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (02/10/2014 08:49:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 00:42:31 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Word MUI (English) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (02/09/2014 11:17:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 09:43:55 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Word MUI (English) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
 
System errors:
=============
Error: (02/12/2014 11:38:42 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (02/12/2014 03:31:34 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition.
 
Error: (02/12/2014 02:25:35 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (02/11/2014 11:51:11 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (02/11/2014 09:38:02 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition.
 
Error: (02/11/2014 09:03:59 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (02/11/2014 09:03:54 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (02/11/2014 08:51:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (02/11/2014 08:44:20 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:00:26 AM on ?2/?11/?2014 was unexpected.
 
Error: (02/10/2014 10:12:35 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition.
 
 
Microsoft Office Sessions:
=========================
Error: (02/13/2014 03:42:43 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/12/2014 03:26:06 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Word MUI (English) 2010Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (02/11/2014 09:18:17 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Word MUI (English) 2010Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (02/11/2014 08:44:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 03:05:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 10:08:47 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Word MUI (English) 2010Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (02/10/2014 08:49:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 00:42:31 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Word MUI (English) 2010Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (02/09/2014 11:17:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 09:43:55 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Word MUI (English) 2010Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader X (10.1.9) MUI (Version: 10.1.9)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
ASUS Ai Charger (Version: 1.03.00)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.1.42)
Best Buy pc app (Version: 3.2.0.0)
CCleaner (Version: 4.10)
Conexant HD Audio (Version: 8.54.1.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Google Chrome (Version: 32.0.1700.107)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2353)
Intel® Rapid Storage Technology (Version: 10.1.0.1008)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Junk Mail filter update (Version: 15.4.3502.0922)
Label@Once 1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Norton Security Suite (Version: 21.1.0.18)
PlayMemories Home (Version: 7.0.03.04240)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
QuickTime (Version: 7.74.80.86)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30124)
Realtek WLAN Driver (Version: 2.00.0016)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Spybot - Search & Destroy (Version: 2.1.21)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 16.3.15.1)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Assist (Version: 4.02.02)
Toshiba Book Place (Version: 2.2.6775)
TOSHIBA Bulletin Board (Version: 1.6.08.64)
TOSHIBA Disc Creator (Version: 2.1.0.6 for x64)
TOSHIBA Face Recognition (Version: 3.1.8.64)
TOSHIBA Hardware Setup (Version: 2.1.0.1)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.7)
TOSHIBA Media Controller (Version: 1.0.86.2)
TOSHIBA Media Controller Plug-in (Version: 1.0.6.1)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.3.5109)
TOSHIBA ReelTime (Version: 1.7.17.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.0)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Supervisor Password (Version: 2.1.0.1)
TOSHIBA Value Added Package (Version: 1.5.4.64)
TOSHIBA Web Camera Application (Version: 2.0.0.19)
TOSHIBA Wireless LAN Indicator (Version: 1.0.3)
ToshibaRegistration (Version: 1.0.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
 
========================= Devices: ================================
 
Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: AntiLog32
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 3019.86 MB
Available physical RAM: 1196.08 MB
Total Pagefile: 6037.9 MB
Available Pagefile: 3865.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.53 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI106136W0E) (Fixed) (Total:285.15 GB) (Free:231.79 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOAN-PC
 
Administrator            Guest                    Joan                     
 
 
**** End of log ****


#6 vicktn

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Posted 13 February 2014 - 10:14 AM

Malwarebytes' Anti-Malware:

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org
 
Database version: v2014.02.13.05
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Joan :: JOAN-PC [administrator]
 
2/13/2014 9:06:03 AM
mbam-log-2014-02-13 (09-06-03).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215617
Time elapsed: 17 minute(s), 36 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)


#7 vicktn

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Posted 13 February 2014 - 11:07 AM

Malwarebytes Anti-Rootkit

 

Nothing found



#8 vicktn

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Posted 13 February 2014 - 11:37 AM

Rkill
 
Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 02/13/2014 11:08:41 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.
 
 * HOSTS file entries found: 
 
  127.0.0.1 www.007guard.com
  127.0.0.1 007guard.com
  127.0.0.1 008i.com
  127.0.0.1 www.008k.com
  127.0.0.1 008k.com
  127.0.0.1 www.00hq.com
  127.0.0.1 00hq.com
  127.0.0.1 010402.com
  127.0.0.1 www.032439.com
  127.0.0.1 032439.com
  127.0.0.1 www.0scan.com
  127.0.0.1 0scan.com
  127.0.0.1 1000gratisproben.com
  127.0.0.1 www.1000gratisproben.com
  127.0.0.1 1001namen.com
  127.0.0.1 www.1001namen.com
  127.0.0.1 100888290cs.com
  127.0.0.1 www.100888290cs.com
  127.0.0.1 www.100sexlinks.com
  127.0.0.1 100sexlinks.com
 
  20 out of 15492 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 02/13/2014 11:11:08 AM
Execution time: 0 hours(s), 2 minute(s), and 26 seconds(s)


#9 Broni

Broni

    The Coolest BC Computer


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Posted 13 February 2014 - 12:37 PM

Looks clean so far...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 vicktn

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Posted 15 February 2014 - 10:34 AM

 
# AdwCleaner v3.018 - Report created 15/02/2014 at 10:28:43
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Joan - JOAN-PC
# Running from : C:\Users\Joan\Downloads\adwcleaner (2).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16518
 
 
-\\ Mozilla Firefox v
 
-\\ Google Chrome v32.0.1700.107
 
[ File : C:\Users\Joan\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [1588 octets] - [17/09/2013 19:19:14]
AdwCleaner[R1].txt - [1177 octets] - [18/09/2013 13:54:12]
AdwCleaner[R2].txt - [1446 octets] - [08/01/2014 18:32:53]
AdwCleaner[R3].txt - [1322 octets] - [08/01/2014 18:38:05]
AdwCleaner[R4].txt - [1409 octets] - [13/02/2014 17:08:34]
AdwCleaner[R5].txt - [1389 octets] - [15/02/2014 10:22:11]
AdwCleaner[S0].txt - [1667 octets] - [17/09/2013 19:21:03]
AdwCleaner[S1].txt - [1243 octets] - [18/09/2013 13:57:35]
AdwCleaner[S2].txt - [1513 octets] - [08/01/2014 18:34:34]
AdwCleaner[S3].txt - [1383 octets] - [08/01/2014 18:40:49]
AdwCleaner[S4].txt - [1476 octets] - [13/02/2014 17:49:35]
AdwCleaner[S5].txt - [1311 octets] - [15/02/2014 10:28:43]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [1371 octets] ##########


#11 vicktn

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Posted 15 February 2014 - 10:58 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Windows 7 Home Premium x64
Ran by Joan on Sat 02/15/2014 at 10:36:44.12
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared


#12 vicktn

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Posted 15 February 2014 - 02:05 PM

ESET Onliner Scanner
 
 
C:\Windows\SysWOW64\Adobe\Shockwave 12\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Joan\Downloads\ccsetup410.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Windows\System32\Adobe\Shockwave 12\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined


#13 vicktn

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Posted 15 February 2014 - 02:10 PM

It took me a while to do the scans because the labtop kept freezing up on me.

 

As a side note, whenever I shut down the computer through the start menu it almost always states that I need to download 1 of 1 windows updates before closing. I'll leave the labtop in that state over an 8 hour period and it will still not have finished downloading the update. Its been over a month now that the windows update has not seemed to work properly when shutting down the computer. 



#14 Broni

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Posted 15 February 2014 - 03:29 PM

There is not much there.

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

 

p22002970.gif As for that one update download it from here: http://www.microsoft.com/en-us/download/details.aspx?id=39667 and see if you can install it manually.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 vicktn

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Posted 16 February 2014 - 01:25 PM

Done.  

Tried 3 times to download update manually, but it would end up saying "installation failed" after each try. Oh well.






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