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Nagging BSOD


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#1 cdc1200

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Posted 11 February 2014 - 10:42 PM

I have a bsod that i cannot figure out so I am reaching out for help.

 

Here is my minidump:

 

==================================================
Dump File         : Mini021114-01.dmp
Crash Time        : 2/11/2014 8:41:11 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0xfb01c657
Parameter 2       : 0x0000001c
Parameter 3       : 0x00000001
Parameter 4       : 0x822f9548
Caused By Driver  : avgidshx.sys
Caused By Address : avgidshx.sys+1f030
File Description  : IDS Application Activity Monitor Helper Driver.
Product Name      : AVG Internet Security
Company           : AVG Technologies CZ, s.r.o.
File Version      : 14.0.0.4215
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+4decd
Stack Address 1   : ntkrnlpa.exe+ad548
Stack Address 2   : ntkrnlpa.exe+a874e
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini021114-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 143,864
Dump File Time    : 2/11/2014 8:43:00 PM
==================================================
 
==================================================
Dump File         : Mini020714-01.dmp
Crash Time        : 2/7/2014 6:35:33 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00003452
Parameter 2       : 0x0865f000
Parameter 3       : 0xc0811174
Parameter 4       : 0x205458f2
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+948d8
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+948d8
Stack Address 1   : ntkrnlpa.exe+93084
Stack Address 2   : ntkrnlpa.exe+218c0f
Stack Address 3   : ntkrnlpa.exe+1f547f
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini020714-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 148,472
Dump File Time    : 2/7/2014 6:54:16 PM
==================================================
 
==================================================
Dump File         : Mini020414-01.dmp
Crash Time        : 2/4/2014 10:42:06 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x07a612a5
Parameter 2       : 0x0000000a
Parameter 3       : 0x00000008
Parameter 4       : 0x07a612a5
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+fe1a0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 7.15.10.1666
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+4decd
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini020414-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 144,016
Dump File Time    : 2/4/2014 10:43:47 PM
==================================================
 
==================================================
Dump File         : Mini012914-01.dmp
Crash Time        : 1/29/2014 10:11:52 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00041201
Parameter 2       : 0xc03b8920
Parameter 3       : 0x00000005
Parameter 4       : 0xb428c480
Caused By Driver  : hal.dll
Caused By Address : hal.dll+7700
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+3fd67
Stack Address 1   : ntkrnlpa.exe+2f61f
Stack Address 2   : ntkrnlpa.exe+2f344
Stack Address 3   : ntkrnlpa.exe+20201c
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini012914-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 143,960
Dump File Time    : 1/29/2014 10:15:22 PM
==================================================
 
==================================================
Dump File         : Mini012714-01.dmp
Crash Time        : 1/27/2014 6:57:47 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x00026161
Parameter 2       : 0x0000001c
Parameter 3       : 0x00000001
Parameter 4       : 0x822fb7c7
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4decd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+4decd
Stack Address 1   : ntoskrnl.exe+ab7c7
Stack Address 2   : hal.dll+3bfe
Stack Address 3   : ntoskrnl.exe+a874e
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini012714-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 145,320
Dump File Time    : 1/27/2014 7:00:26 AM
==================================================
 
==================================================
Dump File         : Mini012414-02.dmp
Crash Time        : 1/24/2014 9:25:53 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x7f2ada70
Parameter 2       : 0x00000002
Parameter 3       : 0x00000008
Parameter 4       : 0x7f2ada70
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4decd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+4decd
Stack Address 1   : 
Stack Address 2   : ntoskrnl.exe+aa515
Stack Address 3   : ntoskrnl.exe+a877d
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini012414-02.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 144,424
Dump File Time    : 1/24/2014 9:28:52 PM
==================================================
 
==================================================
Dump File         : Mini012414-01.dmp
Crash Time        : 1/23/2014 10:01:15 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x04478b3f
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x8fe31a19
Caused By Driver  : NETwLv32.sys
Caused By Address : NETwLv32.sys+31a19
File Description  : Intel® Wireless WiFi Link Driver
Product Name      : Intel® Wireless WiFi Link Adapter
Company           : Intel Corporation
File Version      : 13.4.0.139
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+4decd
Stack Address 1   : NETwLv32.sys+31a19
Stack Address 2   : NETwLv32.sys+32546
Stack Address 3   : NETwLv32.sys+2a7dc
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini012414-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 146,344
Dump File Time    : 1/24/2014 6:27:19 AM
==================================================
 
==================================================
Dump File         : Mini012214-01.dmp
Crash Time        : 1/22/2014 6:44:52 AM
Bug Check String  : PFN_LIST_CORRUPT
Bug Check Code    : 0x0000004e
Parameter 1       : 0x00000099
Parameter 2       : 0x0000bb01
Parameter 3       : 0x00000002
Parameter 4       : 0x0000be40
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd9bd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+cd9bd
Stack Address 1   : ntkrnlpa.exe+96a85
Stack Address 2   : ntkrnlpa.exe+90ab0
Stack Address 3   : ntkrnlpa.exe+efba4
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini012214-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 143,888
Dump File Time    : 1/22/2014 6:47:12 AM
==================================================
 
==================================================
Dump File         : Mini011814-01.dmp
Crash Time        : 1/18/2014 2:59:04 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc000001d
Parameter 2       : 0x822f3460
Parameter 3       : 0x8233bc68
Parameter 4       : 0x00000000
Caused By Driver  : hal.dll
Caused By Address : hal.dll+9dc1
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+ad460
Stack Address 1   : ntoskrnl.exe+a874e
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini011814-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 146,448
Dump File Time    : 1/18/2014 3:01:54 PM
==================================================
 
==================================================
Dump File         : Mini011314-01.dmp
Crash Time        : 1/13/2014 12:19:57 AM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 0x0000000f
Parameter 2       : 0x825caab7
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : hal.dll
Caused By Address : hal.dll+3ab7
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+4b882
Stack Address 1   : hal.dll+3ab7
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini011314-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 144,056
Dump File Time    : 1/13/2014 6:41:41 AM
==================================================
 
 
Please let me know what other information I should supply.
 
Thanks A Lot!


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#2 Allan

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Posted 12 February 2014 - 07:51 AM

Your errors are all over the place. They point to everything from AVG to the Intel Graphics Driver to memory and others. This is usually caused by either malware or a significant hardware failure. First a question - What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
 
Here are some things to try:
 
1) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.
 
2) right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.
 
3) Run full scans with BOTH your anti virus app and with MalwareBytes (make sure you update to the latest version of AVG if that is still your av app)


Edited by hamluis, 12 February 2014 - 09:39 AM.


#3 cdc1200

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Posted 22 February 2014 - 11:55 PM

This BSOD keeps on nagging.  Sometimes I can go two to three days without it rearing its ugly head.

I tried as listed above and did not get any improvement..

Here is the most recent minidump.

==================================================
Dump File         : Mini022214-01.dmp
Crash Time        : 2/22/2014 9:03:28 AM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : 0x0a6ce6d8
Parameter 2       : 0x00000000
Parameter 3       : 0x5c9b822d
Parameter 4       : 0x00000008
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+98292
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+98292
Stack Address 1   : ntkrnlpa.exe+4dde4
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini022214-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 148,472
Dump File Time    : 2/22/2014 9:06:02 AM
==================================================
 
==================================================
Dump File         : Mini021814-01.dmp
Crash Time        : 2/18/2014 9:06:15 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : 0x093e0460
Parameter 2       : 0x00000001
Parameter 3       : 0x00cf85b5
Parameter 4       : 0x00000008
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+98292
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+98292
Stack Address 1   : ntoskrnl.exe+4dde4
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini021814-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 144,776
Dump File Time    : 2/18/2014 9:09:36 PM
==================================================
 
==================================================
Dump File         : Mini021614-01.dmp
Crash Time        : 2/16/2014 10:37:13 AM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x1000007f
Parameter 1       : 0x00000008
Parameter 2       : 0x80155000
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : hal.dll
Caused By Address : hal.dll+770c
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+a8472
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini021614-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 143,864
Dump File Time    : 2/16/2014 10:39:25 AM
==================================================
Any more ideas?
i do appreciate all help!


#4 Allan

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Posted 23 February 2014 - 08:29 AM

You didn't answer my question: What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

Also, please confirm that you ran memtest and a full check of your hard drive with no errors on either.

 

Look in Device Manager. Are there any yellow or red symbols? Did you recently update a driver?


Edited by Allan, 23 February 2014 - 08:30 AM.


#5 cdc1200

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Posted 23 February 2014 - 10:41 PM

Sorry I did not completely answer.

The BSOD has been happening for the last year.  Sometimes the length of time between shutdowns would be weeks.  Now it is almost daily if not multiple times a day.  It has not gotten as bad as the BSOD showing on startup.  I can usually use my machine as regular like right now.  I cannot honestly remember anything that had changed when the screen started.  I have not changed anything since the last shutdown other that usual automatic updates.

I did run the memtest with no errors.  I did run the harddrive check and once it started walked away and came back to a booted computer.  Malwarebytes and AVG also came up with nothing.

This computer is an ACER 5620-6419 laptop from 2007 running Vista Home Premium SP2.

 

Thanks for your help in solving this.



#6 Allan

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Posted 24 February 2014 - 07:51 AM

 
 

 

You didn't answer my question: What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

Also, please confirm that you ran memtest and a full check of your hard drive with no errors on either.

 

Look in Device Manager. Are there any yellow or red symbols? Did you recently update a driver?

 

Please answer the above.

 

Do you allow Windows Update to update drivers automatically?

 

The fact that the bsod occurs intermittently makes it very difficult to diagnose. As I said in my first post, the errors are varied and multiple ant that typically points to hardware failure (anything from motherboard to ram to hd to --- well, almost anything) or malware. You say you've run malware scans - okay. RAM passes. Checkdisk completed nominally. I'd like to run a more complete hd scan diagnostic (see below). Also, does the bsod happen randomly or is it when you are doing something in specific?

 

As I mentioned, one of the bsod's points to your Intel WiFi and another to an AVG module. As a test, please uninstall AVG and replace it with any other Anti Virus app. Let's see if that helps. Also, please do the following:

 

Hard Drive Diagnostics:
 
http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure you select the tool which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic


#7 cdc1200

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Posted 16 March 2014 - 02:22 PM

Thank you for taking you time to help me with this.

To answer above, no warnings in control panel.  I usually pick the windows updates and dont recall if this includes drivers.

The hard drive passed the test.  But since i was booting from the CD I re ran the memtest and got plenty of errors.  I let it run over 12 hrs and it was up to 7000+ errors and still running.  I booted the computer to windows then ran the memtest again and it started generating errors.

I tried to post a screen shot but this site did not like the jpg. 

Should i replace both sticks?  there is 3GB total with a 2 and a 1 gig stick.

thanks again for your advice!



#8 Allan

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Posted 16 March 2014 - 05:49 PM

You can test one stick at a time if you like and find out if it's just one or both that need replacing



#9 cdc1200

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Posted 17 March 2014 - 09:55 PM

Thanks Again,

Just ran a full test on both sticks individually and got a clean test.  Then ran both sticks together and clean again.

 

I am not sure but when i popped off the back cover I could not believe how much lint was inside the vent at the fan exit.

This was as thick as dryer lint.

 

I have heard that overheating can cause some unexplainable errors and this could be one.

I guess it should be said to not be afraid to pop the cover off of your computer and have a look see.

I will keep the system up for a while and see what happens.



#10 MakeItBetter

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Posted 17 March 2014 - 10:33 PM

You might also want to check the "tutorial" (?) here on BC that talks about cleaning your computer... :)



#11 cdc1200

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Posted 17 March 2014 - 10:56 PM

I Spoke way to soon.....

just got a page fault error......but no dump was created.

guess ill leave it running and see what happens.






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