What started out as a 'simple' malware removal on a friend's netbook has turned into a giant mess due to my apparent lack of understanding of the W7 os....
I'd never seen or noticed the windows.old folder (or knew it was relevant in any way) until today, after using the analyze option in CCleaner and seeing the main/important program files (that weren't currently running) listed in the report.
it appears that someone did some kind of custom reinstall or update about a year ago (when it originally started having problems), leaving all the original programs and drivers, etc., in that .old folder and no longer running in the current installation...no a/v, nothing!
As well, there are at least a few deep-rooted infections (Win32.downloader.Gen, among them) that I haven't been able to conquer yet.
Would a clean install or repair reinstall help? How do I get her old programs to run? Have I posted this in the correct topic even?? I'm stuck!
Thanks in advance for any guidance~