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Unresponsive browsers

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#1 frank11


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Posted 11 February 2014 - 05:38 PM

I have a Dell computer and am using Windows 7. I cannot get online using Opera, Firefox, or Chrome. When I try, I get nothing at all with Firefox and a message of "Not Responding" with Chrome and Opera. I did a scan with Sophos and found no problems. But I cannot even get Malwarebytes to run a scan. It goes for three or four seconds and then stops. When I hit "Abort Scan," I get a "Not Responding" message. I can access the net through Explorer, but not always.

About a month ago my computer started unexpectedly shutting down. This never occurs when I am actively doing something online. But when I stop, I will often get an "unexpected shutdown." I am not sure if or how this is related to the unresponsive browsers.

Thanks for any suggestions...

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel® Core™ i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8174 Mb
Graphics Card: AMD RADEON HD 6450, 1024 Mb
Hard Drives: C: Total - 939783 MB, Free - 832026 MB;
Motherboard: Dell Inc., 0Y2MRG
Antivirus: Sophos Anti-Virus, Updated and Enabled

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#2 cryptodan


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Posted 11 February 2014 - 06:31 PM

Can you boot into windows and then bring up a command prompt via going to Start > All Programs > Accessories > Right click on command prompt and select run as, and then type in the following:

chkdsk /f

Hit Y to the question.


#3 frank11

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Posted 11 February 2014 - 09:09 PM

Thanks, cryptodan:


I did so. On reboot the disk check took several minutes and then (with text flying by at the end) Windows started up and I was asked for my password. Things are the same. The problems remain.

Edited by frank11, 12 February 2014 - 03:19 PM.

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