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Bitdefender Credit Card abuse!!!


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3 replies to this topic

#1 tthaler

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Posted 11 February 2014 - 08:39 AM

Dear all,

 

please beware of the Bitdefender purchasing policy!

 

Background:

Based on some internet anti-virus review I have purchased the Bitdefender Internet Security 2013 one year subscription. 

 

Issue:

After one year has expired, the Bitdefender has, without any notice or order, made payment with my credit card again! I have checked my profile whether I have checked the recurrent payment option but I cannot find that option anywhere on the mybitdefender profile (personalized profile after registration).

 

Bottom line:

I highly discourage you to purchase the Bitdefender products since they have abused my trust and credit card.

 

Sincerely yours.

 

PS:

I have found that there is a fine print in the license agreement. Just don't make the same mistake as I did.


Edited by tthaler, 11 February 2014 - 06:40 PM.


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#2 dls62

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Posted 11 February 2014 - 08:53 AM

The following information is displayed as part of the online purchase process:

 

CONTINUOUS PROTECTION

Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable tax. You will be notified by email about renewal prior to the expiration of your subscription. Without taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today.

Is it right to blame Bitdefender for you not properly reading the terms and conditions at the time of purchase?



#3 Netghost56

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Posted 11 February 2014 - 09:14 AM

Always read the fine print...90% of all online-based (apps w/updates) services have recurring charges.



#4 quietman7

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Posted 11 February 2014 - 12:39 PM

Yes, the best practice is to take your time during installation of any program and read everything on the screen before clicking that "Install" or "Next" button.

BTW, there is always the option to use BitDefender Antivirus Free Edition.
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