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Virus blocking me from accessing bank accounts


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4 replies to this topic

#1 kurryboi

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Posted 11 February 2014 - 05:47 AM

Hi,

 

I need help!

 

I have recently been blocked three times from accessing my bank account online. Each time I have had to call the bank to reset my account with a new password to regain access. The last time I asked why I was being blocked and was told that a virus on the computer I was using (my laptop) was attempting to access my account so it was automatically blocked.

 

I have Norton 360 and malwarebytes installed on my computer but was unable to use either of them as error messages kept appearing. I uninstalled both programs and attempted to reinstall malwarebytes. Each time I try to install I get the following error message: 

 

"An error occurred while trying to rename a file in the destination directory:

MoveFile failed; code 5.

Access is denied."

 

I have tried changing the install location with no success. I have also run rkill, TDSS and TFC with no success.

 

I would truly appreciate any help the experts on this forum can offer. I am desparetly in need of this laptop for work but do not feel comfortable using it whilst it remains infected. Thank you in advance for your time and assistance.

 

Cheers,

 

Anthony



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#2 TB-Psychotic

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Posted 11 February 2014 - 07:14 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)

  • Run FRST.
  • Don´t change one of the checkboxes and hit Scan.
  • Logfiles are created on your desktop.
  • Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 

 

 

Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Show All ( should be unchecked by default )
  • Leave everything else as it is.
  • Close all other running programs as well as your Browser.
  • Click the Scan button & wait for it to finish.
  • Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop.
  • Please post the content of the ark.txt here.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 kurryboi

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Posted 14 February 2014 - 08:13 AM

Hi. Sorry for the delay. Ill run those programs now and post the logs here first thing tomorrow. Thanks for helping me with this!

#4 TB-Psychotic

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Posted 17 February 2014 - 04:37 AM

Are you still there?


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 TB-Psychotic

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Posted 24 February 2014 - 06:09 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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