I need help!
I have recently been blocked three times from accessing my bank account online. Each time I have had to call the bank to reset my account with a new password to regain access. The last time I asked why I was being blocked and was told that a virus on the computer I was using (my laptop) was attempting to access my account so it was automatically blocked.
I have Norton 360 and malwarebytes installed on my computer but was unable to use either of them as error messages kept appearing. I uninstalled both programs and attempted to reinstall malwarebytes. Each time I try to install I get the following error message:
"An error occurred while trying to rename a file in the destination directory:
MoveFile failed; code 5.
Access is denied."
I have tried changing the install location with no success. I have also run rkill, TDSS and TFC with no success.
I would truly appreciate any help the experts on this forum can offer. I am desparetly in need of this laptop for work but do not feel comfortable using it whilst it remains infected. Thank you in advance for your time and assistance.