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Windows Explorer is not working, windows explorer is restarting error


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8 replies to this topic

#1 Catsgalorelol

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Posted 10 February 2014 - 07:54 PM

Hi. I just removed malware from my machine with the help of fireman4it. He said the malware is removed and to post here. Is there a possible corrupt registry? Thank you.

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#2 hamluis

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Posted 11 February 2014 - 09:54 AM

Good morning :).

 

File corruption is always a possibility, any time of the day, any situation.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Catsgalorelol

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Posted 11 February 2014 - 04:00 PM

Hello. Thanks for responding. Here is the log along with the link:

 

http://speccy.piriform.com/results/K3Y52KHG7HtAEE2wdGLjjue

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Mike (administrator) on 11-02-2014 at 15:54:11
Running from "C:\Users\Mike\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/10/2014 08:27:32 PM) (Source: Application Error) (User: )
Description: Faulting application helppane.exe, version 6.0.6001.18000, time stamp 0x4791945e, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001018b9,
process id 0x1110, application start time 0xhelppane.exe0.
 
Error: (02/10/2014 08:26:51 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012b7,
process id 0x12c8, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:25:29 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012b7,
process id 0x150, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:25:14 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012b7,
process id 0x130c, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:24:17 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012bc,
process id 0xf88, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:23:09 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012bc,
process id 0xd90, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:22:55 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012bc,
process id 0xcac, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:22:48 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012bc,
process id 0xfac, application start time 0xExplorer.exe0.
 
Error: (02/10/2014 08:22:21 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.EXE, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012b3,
process id 0xb04, application start time 0xExplorer.EXE0.
 
Error: (02/10/2014 07:57:02 PM) (Source: Application Error) (User: )
Description: Faulting application Explorer.exe, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module ieframe.dll, version 9.0.8112.16526, time stamp 0x52855380, exception code 0xc0000005, fault offset 0x001012ba,
process id 0xbb4, application start time 0xExplorer.exe0.
 
 
System errors:
=============
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: lxdwCATSCustConnectService%%1053
 
Error: (02/11/2014 03:45:36 PM) (Source: Service Control Manager) (User: )
Description: 30000lxdwCATSCustConnectService
 
Error: (02/10/2014 08:22:39 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2
 
 
Microsoft Office Sessions:
=========================
Error: (02/03/2013 09:05:02 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 15 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (02/03/2013 09:04:56 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (02/03/2013 09:04:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (01/02/2013 00:12:26 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 19101 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (12/30/2011 10:16:28 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 28626 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (12/19/2011 09:12:08 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 36 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (11/28/2011 09:46:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5358 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (10/31/2009 11:43:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 975 seconds with 60 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-07-21 05:24:59.770
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:24:59.443
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:24:59.115
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:24:58.788
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:24:58.460
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:24:58.148
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.0.6000.16386_none_32a3e3ecf533e7fe\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:21:45.410
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:21:45.082
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:21:44.755
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-21 05:21:44.427
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\fveapi.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
8BitMMO
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Adobe Shockwave Player 12.0 (Version: 12.0.5.146)
Advanced Audio FX Engine
Advanced Video FX Engine
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
Bonjour (Version: 3.0.0.10)
Broadcom Management Programs (Version: 10.15.03)
Browser Address Error Redirector (Version: 1.00.0000)
CCleaner (Version: 3.21)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HDA D330 MDC V.92 Modem
Creative MediaSource 5 (Version: 5.00)
Data Lifeguard Diagnostic for Windows (Version: 1.17)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 7.1.102.7)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
Digital Line Detect (Version: 1.21)
EDocs
ESET Online Scanner v3
Estranged: Act I
Google Chrome (Version: 32.0.1700.107)
Google Desktop (Version: 5.9.1005.12335)
Google Earth (Version: 7.1.2.2041)
Google Talk (remove only)
Google Talk Plugin (Version: 4.9.1.16010)
Google Talk Plugin (Version: 5.1.2.17113)
Google Talk Plugin (Version: 5.1.4.17398)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GoToAssist 8.0.0.514
HitmanPro 3.7 (Version: 3.7.9.212)
iCloud (Version: 1.0.2.17)
iTunes (Version: 11.1.3.8)
Java 7 Update 51 (Version: 7.0.510)
Laptop Integrated Webcam Driver (1.04.01.1011)  
Lexmark 7600 Series
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Toolbar (Version: 4.13.37.0)
Lexmark Tools for Office (Version: 1.24.0.0)
Live! Cam Avatar Creator (Version: 4.5.3104.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.20.0)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetWaiting (Version: 2.5.44)
Nike+ Connect (Version: 5.2.14)
Nike+ Connect (Version: 6.1.10)
NVIDIA 3D Vision Driver 307.83 (Version: 307.83)
NVIDIA Control Panel 307.83 (Version: 307.83)
NVIDIA Graphics Driver 307.83 (Version: 307.83)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA PhysX (Version: 9.12.0604)
NVIDIA PhysX System Software 9.12.0604 (Version: 9.12.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.0783)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
OLYMPUS DSS Player-Lite
OutlookAddinSetup (Version: 1.0.0)
Picasa 3 (Version: 3.8)
PlanetSide 2
Plants vs. Zombies
Printer Pro Desktop
Product Documentation Launcher (Version: 1.00.0000)
QualXServ Service Agreement (Version: 2.0.0)
QuickSet (Version: 8.2.20)
QuickTime (Version: 7.74.80.86)
Realm of the Mad God
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.34.57.2)
Shared C Run-time for x86 (Version: 10.0.0)
Skype™ 6.3 (Version: 6.3.107)
SmartMusic (Version: 1.1.2204)
SmartMusic 2011a (Version: 13.0.0)
SmartMusic 2012b (Version: 14.2.0)
Sound Blaster Audigy ADVANCED MB (Version: 1.0)
Steam
swMSM (Version: 12.0.0.1)
TurboTax 2008
TurboTax 2008 WinPerFedFormset (Version: 008.000.0338)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0218)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0190)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.1000)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0428)
TurboTax 2008 wrapper (Version: 008.000.0065)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.1701)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0298)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0225)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 wiliper (Version: 010.000.1266)
TurboTax 2010 winiper (Version: 010.000.1519)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4778)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0501)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0218)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 winiper (Version: 011.000.1591)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2955)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0463)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 winiper (Version: 012.000.1399)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2114)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wrapper (Version: 012.000.0127)
Tweaking.com - Windows Repair (All in One) (Version: 2.2.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VoiceOver Kit (Version: 1.42.128.0)
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Zoo Tycoon: Complete Collection
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 3837.12 MB
Available physical RAM: 2343.11 MB
Total Pagefile: 11936.57 MB
Available Pagefile: 10464.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1951.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:285.5 GB) (Free:110.56 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:4.77 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SENUTA-PC2
 
Administrator            Guest                    John                     
Kyle                     Mike                     Noel                     
UpdatusUser              
 
 
**** End of log ****


#4 hamluis

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Posted 11 February 2014 - 06:59 PM

First...try a Startup Repair of Vista.

 

http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

 

Windows Live OneCare safety scanner (Version: 1.0.0.0) , please uninstall this.

 

No AV installed...please install one, update it...then run a full scan.

 

Louis

 

Although you say that you had a malware problem that was resolved here...I see no such topic.  Can you provide a link to said topic?


Edited by hamluis, 11 February 2014 - 07:02 PM.


#5 Catsgalorelol

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Posted 11 February 2014 - 07:29 PM

I don't have my vista disc. I got vista a while ago and lost the disc. I did startup repair with F8 and it did not find any problems.

Here's the link to my other post.

http://www.bleepingcomputer.com/forums/t/522193/my-computer-has-a-virus/

 

I cannot install McAfee because whenever I try, I get: "McAfee Master Installer is not working, McAfee Master Installer is restarting." I also can't run Malwarebytes Anti-Malware because the error happens with that too. I turned on Windows Defender temporarily until I can use McAfee again.


Edited by Catsgalorelol, 11 February 2014 - 07:48 PM.


#6 hamluis

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Posted 12 February 2014 - 08:30 AM

My apologies...topic was listed, I just failed to go deep enough into your posts...thanks :).

 

Go to Add/Remove Programs and uninstall Hitman Pro (if reflected).

 

McAfee isn't the only AV program available...please download/install MS Security Essentials, for the time being.  If you cannot, please post the resulting error message.  Windows Defender is not an AV and will probably be disabled when Security Essentials is installed...this is by design and is normal.

 

Also...download Vista SP2 (x86) and try to install.  If you cannot install, please post any error message that appears.  Reinstalling the latest SP sometimes may correct problems.

 

Louis


Edited by hamluis, 12 February 2014 - 08:36 AM.


#7 Catsgalorelol

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Posted 12 February 2014 - 03:47 PM

Believe it or not, I performed a full scan with Defender last night. I woke up this morning to find the computer restarted. I logged on and then everything worked. I think Windows Updates installed. I am getting this message though.

 

"A program can't display a message on your computer."

 

Message title: Microsoft Visual C++ Runtime Library

Program path: C:\Windows\System32\spoolsv.exe

Received: Today, February 12, 2014, 5 mintues ago.



#8 hamluis

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Posted 12 February 2014 - 04:44 PM

See http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/a-program-cant-display-a-message-on-your-desktop/99f7243d-a393-4c5f-a948-062d810c945c .

 

Louis



#9 Catsgalorelol

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Posted 12 February 2014 - 06:06 PM

Ok. I'll do that after I finish my Malwarebytes full scan.




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