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Download errors- virus detected and deleted at 99%


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14 replies to this topic

#1 benhoff27

benhoff27

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  • Local time:09:30 AM

Posted 10 February 2014 - 07:26 PM

Hello, my parents computer will not allow any downloads of any item.  I have tried multiple browsers, safe mode, resetting IE11, etc.  I uninstalled McCaffe and tried downloading, no luck, tried getting rid of the infection with Norton and no luck.   The download will download everything up to 99%, then it "detects" a virus and the download fails. I'm not an expert but I can find my away around a computer with some instruction (unfortunately due to past issues lol).  Thanks for the help!  Ben

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428
Run by Alley at 19:10:35 on 2014-02-10
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4863.3021 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\DeviceDisplayObjectProvider.exe
C:\Windows\system32\DXPServer.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\WSCStub.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.254.254
TCP: Interfaces\{67D5EF67-B701-4088-BEAB-B8C3512B2194} : DHCPNameServer = 192.168.254.254
SSODL: WebCheck - <orphaned>
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-1-8 75904]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-1-8 38016]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1404000.028\symds64.sys [2014-2-1 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1404000.028\symefa64.sys [2014-2-1 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [2014-1-21 1526488]
R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\drivers\N360x64\1404000.028\ccsetx64.sys [2014-2-1 169048]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\IPSDefs\20140207.001\IDSviA64.sys [2014-2-8 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1404000.028\ironx64.sys [2014-2-1 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1404000.028\symnets.sys [2014-2-1 433752]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-1-8 203264]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccsvchst.exe [2014-2-1 144368]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-2-1 137648]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-1-8 349800]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-1-8 38456]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-21 111616]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-27 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-3-25 1255736]
.
=============== Created Last 30 ================
.
2014-02-02 03:02:10 -------- d-----w- C:\Users\Alley\AppData\Local\Apple Computer
2014-02-02 03:01:45 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2014-02-02 03:01:04 -------- d-----w- C:\Program Files\iPod
2014-02-02 03:01:03 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-02-02 03:01:03 -------- d-----w- C:\Program Files\iTunes
2014-02-02 03:01:03 -------- d-----w- C:\Program Files (x86)\iTunes
2014-02-02 03:00:06 -------- d-----w- C:\Users\Alley\AppData\Local\Apple
2014-02-02 02:59:34 -------- d-----w- C:\Program Files\Bonjour
2014-02-02 02:59:34 -------- d-----w- C:\Program Files (x86)\Bonjour
2014-02-02 01:01:58 796760 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\srtsp64.sys
2014-02-02 01:01:58 493656 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symds64.sys
2014-02-02 01:01:58 433752 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symnets.sys
2014-02-02 01:01:58 36952 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\srtspx64.sys
2014-02-02 01:01:58 23448 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\symelam.sys
2014-02-02 01:01:58 224416 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\ironx64.sys
2014-02-02 01:01:58 169048 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\ccsetx64.sys
2014-02-02 01:01:58 1139800 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symefa64.sys
2014-02-02 01:01:50 -------- d-----w- C:\Windows\System32\drivers\N360x64\1404000.028
2014-02-02 00:20:40 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2014-02-02 00:20:40 -------- d-----w- C:\Program Files\Symantec
2014-02-02 00:20:40 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2014-02-02 00:20:09 -------- d-----w- C:\Windows\System32\drivers\N360x64
2014-02-02 00:20:08 -------- d-----w- C:\Program Files (x86)\Norton 360
2014-01-25 16:44:20 -------- d-----w- C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
2014-01-15 14:24:25 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 14:24:25 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2014-01-15 14:24:25 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2014-01-15 14:24:25 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2014-01-15 14:24:25 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2014-01-15 14:24:25 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 14:24:25 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2014-01-15 14:24:24 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
2014-01-15 14:24:24 3156480 ----a-w- C:\Windows\System32\win32k.sys
.
==================== Find3M  ====================
.
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
.
============= FINISH: 19:11:07.77 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:10:30 AM

Posted 10 February 2014 - 08:13 PM





Hello benhoff27

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 benhoff27

benhoff27
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Posted 10 February 2014 - 08:57 PM

Thanks Gringo.  Here is the scan.  I have to head home for tonight, so If there is any further action It will have to wait for the next couple of days.  Forgot to mention the machine is a Windows 7 64 bit operating system.

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-02-2014 01
Ran by Alley (administrator) on ALLEY-HP on 10-02-2014 20:50:32
Running from C:\Users\Alley\Desktop
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(AMD) C:\Windows\system32\atiesrxx.exe
(AMD) C:\Windows\system32\atieclxx.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Hewlett-Packard Company) c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
(Roxio) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
(Microsoft Corporation) C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
(Hewlett-Packard) C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
(Sun Microsystems, Inc.) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Microsoft Corporation) C:\Windows\system32\DeviceDisplayObjectProvider.exe
(Microsoft Corporation) C:\Windows\system32\DXPServer.exe
(Advanced Micro Devices Inc.) c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
(Sun Microsystems, Inc.) C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
(Microsoft Corporation) C:\Windows\system32\fxssvc.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [hpsysdrv] - c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM-x32\...\Run: [StartCCC] - c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [102400 2010-05-12] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [HP Software Update] - C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2010-03-12] (Hewlett-Packard)
HKLM-x32\...\Run: [mcui_exe] - "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254696 2012-01-18] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-01-20] (Apple Inc.)
HKLM\...\RunOnce: [NCPluginUpdater] - "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update [21720 2014-01-28] (Hewlett-Packard)
HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKU\.DEFAULT\...\RunOnce: [SPReview] - C:\Windows\System32\SPReview\SPReview.exe [301568 2013-03-19] (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKCU - DefaultScope {1DCA77EA-C5D2-4449-9D66-606629404DCA} URL = http://search.yahoo.com/search?fr=mcafee&p={SearchTerms}
SearchScopes: HKCU - {1DCA77EA-C5D2-4449-9D66-606629404DCA} URL = http://search.yahoo.com/search?fr=mcafee&p={SearchTerms}
SearchScopes: HKCU - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKCU - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKCU - {BBF1E71E-3C6D-43B9-80CB-B4B9D55E6D7C} URL = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=100000031&src=kw&q={searchTerms}&locale=en_US&apn_ptnrs=TV&apn_dtid=OSJ000YYUS&apn_uid=7052780B-F040-47EA-B36C-88CF41FA0147&apn_sauid=96D99397-1A5D-4A56-8224-CBBAAA2FA718
SearchScopes: HKCU - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKCU - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll (Hewlett-Packard)
BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
BHO-x32: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coIEPlg.dll (Symantec Corporation)
Toolbar: HKCU - No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} -  No File
Tcpip\Parameters: [DhcpNameServer] 192.168.254.254

==================== Services (Whitelisted) =================

R2 N360; C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe [144368 2013-05-20] (Symantec Corporation)

==================== Drivers (Whitelisted) ====================

R1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [1526488 2014-01-21] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484952 2014-02-01] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [137648 2014-02-01] (Symantec Corporation)
R1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\IPSDefs\20140207.001\IDSvia64.sys [521944 2014-01-31] (Symantec Corporation)
R3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\20140210.001\ENG64.SYS [126040 2014-02-07] (Symantec Corporation)
R3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\20140210.001\EX64.SYS [2099288 2014-02-07] (Symantec Corporation)
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1404000.028\SRTSP64.SYS [796760 2013-05-16] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1404000.028\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\1404000.028\SYMDS64.SYS [493656 2013-05-21] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1404000.028\SYMEFA64.SYS [1139800 2013-05-23] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2014-02-01] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation)

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2014-02-10 20:50 - 2014-02-10 20:50 - 00010568 _____ () C:\Users\Alley\Desktop\FRST.txt
2014-02-10 20:50 - 2014-02-10 20:50 - 00000000 ____D () C:\FRST
2014-02-10 20:49 - 2014-02-10 20:43 - 02151424 _____ (Farbar) C:\Users\Alley\Desktop\FRST64.exe
2014-02-10 20:46 - 2014-02-10 20:46 - 00000000 ____D () C:\Users\Alley\Documents\Fax
2014-02-10 19:11 - 2014-02-10 19:11 - 00014098 _____ () C:\Users\Alley\Desktop\dds.txt
2014-02-10 19:11 - 2014-02-10 19:11 - 00004630 _____ () C:\Users\Alley\Desktop\attach.txt
2014-02-10 19:06 - 2014-02-10 19:04 - 00688992 ____R (Swearware) C:\Users\Alley\Desktop\dds.com
2014-02-01 22:02 - 2014-02-01 22:06 - 00000000 ____D () C:\Users\Alley\AppData\Roaming\Apple Computer
2014-02-01 22:02 - 2014-02-01 22:02 - 00001745 _____ () C:\Users\Public\Desktop\iTunes.lnk
2014-02-01 22:02 - 2014-02-01 22:02 - 00000000 ____D () C:\Users\Alley\AppData\Local\Apple Computer
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\ProgramData\Apple Computer
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files\iTunes
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files\iPod
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files (x86)\iTunes
2014-02-01 22:01 - 2012-08-21 13:01 - 00033240 _____ (GEAR Software Inc.) C:\Windows\system32\Drivers\GEARAspiWDM.sys
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Windows\System32\Tasks\Apple
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Users\Alley\AppData\Local\Apple
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Program Files (x86)\Apple Software Update
2014-02-01 21:59 - 2014-02-01 22:00 - 00000000 ____D () C:\ProgramData\Apple
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files\Common Files\Apple
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files\Bonjour
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files (x86)\Bonjour
2014-02-01 21:54 - 2014-02-01 21:54 - 00000000 ____D () C:\Windows\System32\Tasks\Norton 360
2014-02-01 21:15 - 2014-02-01 21:47 - 148904784 _____ (Apple Inc.) C:\Users\Alley\Desktop\iTunes64Setup.exe
2014-02-01 19:22 - 2014-02-01 19:22 - 00000000 ____D () C:\Users\Alley\Documents\Symantec
2014-02-01 19:20 - 2014-02-01 21:53 - 00003206 _____ () C:\Windows\System32\Tasks\Norton WSC Integration
2014-02-01 19:20 - 2014-02-01 21:53 - 00002281 _____ () C:\Users\Public\Desktop\Norton 360.lnk
2014-02-01 19:20 - 2014-02-01 21:53 - 00000000 ____D () C:\Windows\system32\Drivers\N360x64
2014-02-01 19:20 - 2014-02-01 20:02 - 00177312 _____ (Symantec Corporation) C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
2014-02-01 19:20 - 2014-02-01 20:02 - 00007631 _____ () C:\Windows\system32\Drivers\SYMEVENT64x86.CAT
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files\Symantec
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files (x86)\Norton 360
2014-02-01 19:19 - 2013-01-19 17:22 - 55791800 ____N (Symantec Corporation) C:\Users\Alley\Desktop\N360-UPGRADE-ESD-NoDefs-20-2-0-19-EN.exe
2014-01-25 11:48 - 2014-01-25 11:48 - 00002183 _____ () C:\Users\Alley\Desktop\HP Support Assistant.lnk
2014-01-25 11:44 - 2014-01-25 11:44 - 00000000 ____D () C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
2014-01-15 09:24 - 2013-11-26 20:41 - 00343040 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbhub.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00325120 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbport.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00099840 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbccgp.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00053248 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbehci.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00030720 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbuhci.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00025600 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbohci.sys
2014-01-15 09:24 - 2013-11-26 20:41 - 00007808 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbd.sys
2014-01-15 09:24 - 2013-11-26 06:40 - 00376768 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\netio.sys
2014-01-15 09:24 - 2013-11-26 05:32 - 03156480 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys

==================== One Month Modified Files and Folders =======

2014-02-10 20:50 - 2014-02-10 20:50 - 00010568 _____ () C:\Users\Alley\Desktop\FRST.txt
2014-02-10 20:50 - 2014-02-10 20:50 - 00000000 ____D () C:\FRST
2014-02-10 20:46 - 2014-02-10 20:46 - 00000000 ____D () C:\Users\Alley\Documents\Fax
2014-02-10 20:43 - 2014-02-10 20:49 - 02151424 _____ (Farbar) C:\Users\Alley\Desktop\FRST64.exe
2014-02-10 19:11 - 2014-02-10 19:11 - 00014098 _____ () C:\Users\Alley\Desktop\dds.txt
2014-02-10 19:11 - 2014-02-10 19:11 - 00004630 _____ () C:\Users\Alley\Desktop\attach.txt
2014-02-10 19:07 - 2009-07-14 00:13 - 00006482 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-02-10 19:04 - 2014-02-10 19:06 - 00688992 ____R (Swearware) C:\Users\Alley\Desktop\dds.com
2014-02-10 16:52 - 2011-01-08 23:03 - 01490309 _____ () C:\Windows\WindowsUpdate.log
2014-02-10 15:29 - 2009-07-13 23:45 - 00015792 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-02-10 15:29 - 2009-07-13 23:45 - 00015792 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-02-10 15:22 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-02-10 15:22 - 2009-07-13 23:51 - 00112536 _____ () C:\Windows\setupact.log
2014-02-09 18:07 - 2011-01-09 02:16 - 00588382 _____ () C:\Windows\PFRO.log
2014-02-08 09:39 - 2012-11-16 23:24 - 00000332 _____ () C:\Windows\Tasks\HPCeeScheduleForAlley.job
2014-02-08 00:18 - 2012-11-16 23:24 - 00003186 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForAlley
2014-02-08 00:18 - 2011-03-25 14:44 - 00000052 _____ () C:\Windows\SysWOW64\DOErrors.log
2014-02-08 00:17 - 2011-10-28 20:49 - 00000000 _____ () C:\Windows\system32\HP_ActiveX_Patch_NOT_DETECTED.txt
2014-02-03 00:50 - 2011-04-27 07:56 - 00003218 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForALLEY-HP$
2014-02-03 00:50 - 2011-04-27 07:56 - 00000342 _____ () C:\Windows\Tasks\HPCeeScheduleForALLEY-HP$.job
2014-02-01 22:06 - 2014-02-01 22:02 - 00000000 ____D () C:\Users\Alley\AppData\Roaming\Apple Computer
2014-02-01 22:02 - 2014-02-01 22:02 - 00001745 _____ () C:\Users\Public\Desktop\iTunes.lnk
2014-02-01 22:02 - 2014-02-01 22:02 - 00000000 ____D () C:\Users\Alley\AppData\Local\Apple Computer
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\ProgramData\Apple Computer
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files\iTunes
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files\iPod
2014-02-01 22:01 - 2014-02-01 22:01 - 00000000 ____D () C:\Program Files (x86)\iTunes
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Windows\System32\Tasks\Apple
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Users\Alley\AppData\Local\Apple
2014-02-01 22:00 - 2014-02-01 22:00 - 00000000 ____D () C:\Program Files (x86)\Apple Software Update
2014-02-01 22:00 - 2014-02-01 21:59 - 00000000 ____D () C:\ProgramData\Apple
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files\Common Files\Apple
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files\Bonjour
2014-02-01 21:59 - 2014-02-01 21:59 - 00000000 ____D () C:\Program Files (x86)\Bonjour
2014-02-01 21:54 - 2014-02-01 21:54 - 00000000 ____D () C:\Windows\System32\Tasks\Norton 360
2014-02-01 21:53 - 2014-02-01 19:20 - 00003206 _____ () C:\Windows\System32\Tasks\Norton WSC Integration
2014-02-01 21:53 - 2014-02-01 19:20 - 00002281 _____ () C:\Users\Public\Desktop\Norton 360.lnk
2014-02-01 21:53 - 2014-02-01 19:20 - 00000000 ____D () C:\Windows\system32\Drivers\N360x64
2014-02-01 21:47 - 2014-02-01 21:15 - 148904784 _____ (Apple Inc.) C:\Users\Alley\Desktop\iTunes64Setup.exe
2014-02-01 20:02 - 2014-02-01 19:20 - 00177312 _____ (Symantec Corporation) C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
2014-02-01 20:02 - 2014-02-01 19:20 - 00007631 _____ () C:\Windows\system32\Drivers\SYMEVENT64x86.CAT
2014-02-01 19:22 - 2014-02-01 19:22 - 00000000 ____D () C:\Users\Alley\Documents\Symantec
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files\Symantec
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2014-02-01 19:20 - 2014-02-01 19:20 - 00000000 ____D () C:\Program Files (x86)\Norton 360
2014-02-01 19:20 - 2011-01-08 23:37 - 00000000 ____D () C:\ProgramData\Norton
2014-01-25 11:48 - 2014-01-25 11:48 - 00002183 _____ () C:\Users\Alley\Desktop\HP Support Assistant.lnk
2014-01-25 11:48 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\Help
2014-01-25 11:45 - 2011-01-08 23:02 - 00000000 ___HD () C:\Program Files (x86)\InstallShield Installation Information
2014-01-25 11:45 - 2011-01-08 23:01 - 00000000 ____D () C:\Program Files (x86)\Hewlett-Packard
2014-01-25 11:44 - 2014-01-25 11:44 - 00000000 ____D () C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
2014-01-25 11:43 - 2011-01-08 23:02 - 00000000 ____D () C:\ProgramData\Hewlett-Packard
2014-01-25 11:42 - 2010-06-14 21:07 - 00000000 ____D () C:\swsetup
2014-01-24 23:59 - 2011-03-25 14:42 - 00000000 ____D () C:\Users\Alley\AppData\Roaming\HpUpdate
2014-01-24 23:59 - 2011-03-25 14:42 - 00000000 ____D () C:\Users\Alley\AppData\Roaming\HP Support Assistant
2014-01-16 11:28 - 2009-07-13 23:45 - 00279264 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-01-16 01:02 - 2013-12-29 17:19 - 00000000 ____D () C:\Windows\system32\MRT
2014-01-16 01:01 - 2013-12-29 17:19 - 86054176 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-01-11 13:43 - 2011-04-07 16:36 - 00000000 ____D () C:\Users\Alley\AppData\Roaming\SoftGrid Client

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
ATTENTION: ====> ZeroAccess. Use DeleteJunctionsIndirectory: C:\Program Files\Windows Defender

LastRegBack: 2014-01-29 17:22

==================== End Of Log ============================

Attached Files



#4 gringo_pr

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Posted 10 February 2014 - 09:26 PM

Hello benhoff27



I need you to download this script I have made for you --> Attached File  fixlist.txt   226bytes   5 downloads

It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow)

Run FRST again but this time press the Fix button just once and wait.


When finished, it will make a log (fixlog.txt) next to FRST. Please copy and paste the content of this file to your reply.


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system


Gringo
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#5 gringo_pr

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Posted 16 February 2014 - 11:05 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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#6 benhoff27

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Posted 17 February 2014 - 10:26 AM

Sorry, we do still need more help.  I just need time to get to my parents with a laptop that I can actually download things too (since I can't from the infected PC).

 

Thanks, Ben



#7 gringo_pr

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Posted 17 February 2014 - 11:20 AM

No problem and I will check on you again later


gringo
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#8 gringo_pr

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Posted 21 February 2014 - 08:19 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 benhoff27

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Posted 23 February 2014 - 04:49 PM

Hi Gringo,

 

Here is the result of the last scan with the fixlist.txt

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 23-02-2014 02
Ran by Alley at 2014-02-23 16:45:43 Run:1
Running from C:\Users\Alley\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Program Files\Microsoft Security Client
DeleteJunctionsIndirectory: C:\Windows\system64
cmd: Dir /b /a:l "C:\Program Files" /s

*****************

"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking started.
"C:\Program Files\Windows Defender\en-US" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpAsDesc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpClient.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCmdRun.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCommu.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpEvMsg.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpOAV.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpRTP.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpSvc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MSASCui.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpCom.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpLics.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpRes.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking completed.
"C:\Program Files\Microsoft Security Client" => Not Found
"C:\Windows\system64" => Not Found

=========  Dir /b /a:l "C:\Program Files" /s =========

File Not Found

========= End of CMD: =========

==== End of Fixlog ====



#10 gringo_pr

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Posted 24 February 2014 - 01:22 AM



Hello benhoff27

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#11 benhoff27

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Posted 25 February 2014 - 06:37 PM

Hi Gringo,  I ran both tools.  I made the mistake of leaving the browser open when I ran JRT, and lost the log file for the adwcleaner tool when the browser closed, but I just downloaded things without any problem!  Thanks so much for your help!  Below is the JRT log.  You guys are awesome!  Thanks, Ben

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Alley on Tue 02/25/2014 at 18:24:23.94
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{BBF1E71E-3C6D-43B9-80CB-B4B9D55E6D7C}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Empty Folder] C:\Users\Alley\appdata\local\{709AE4B1-DE9E-4462-BF93-DA139F4CB040}
Successfully deleted: [Empty Folder] C:\Users\Alley\appdata\local\{A435FF78-9991-4D66-960D-6F2B682724C4}
Successfully deleted: [Empty Folder] C:\Users\Alley\appdata\local\{E8E0DBF4-D835-4662-A96C-C615E1C8F201}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 02/25/2014 at 18:31:40.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#12 gringo_pr

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Posted 25 February 2014 - 09:31 PM


Hello benhoff27

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#13 gringo_pr

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Posted 28 February 2014 - 07:48 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#14 gringo_pr

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Posted 03 March 2014 - 07:19 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 gringo_pr

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Posted 06 March 2014 - 08:41 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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