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Vista, Application are falling over or running slow


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39 replies to this topic

#1 spaceman2155

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Posted 10 February 2014 - 04:50 PM

Hi,

 

Basically problem with various programs, they will often run slow or crash repeatedly. I regularly get the program not responding message especially with Google chrome and Word but it happens with other programs as well. 

Any help would be greatly appreciated,

Many Thanks,

Hannah.

 

 

   

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#2 dc3

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Posted 10 February 2014 - 05:07 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Netghost56

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Posted 10 February 2014 - 05:31 PM

Definitely run Speccy. You show 4GB RAM, so either one stick is malfunctioning or you have too many processes running. At least, that is all I can tell from what you've provided.



#4 dc3

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Posted 10 February 2014 - 05:49 PM

It's interesting that Windows shows that this is a 32-bit operating system when the specifications online show it to be a 64-bit version.  A 32-bit Windows operating system has a Address Space which is 4GB in size.  This space has other memory allocations other than RAM.  Other critical functions include the system BIOS, motherboard resources, and memory mapped for I/O, PCI, PCI-E, and other PCI devices (cards).  Because of this a 32-bit operating system typically will only recognize between 3.3GB and 3.5GB of RAM.  For this reason I don't see 4GB of RAM being installed, this should substantiate that this is a 64-bit version.

 

Let's wait and see what the Minitoolbox and the Speccy show.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 spaceman2155

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Posted 16 February 2014 - 02:11 PM

Hi 

 

I keep trying to reply and it seem to hang, I am splitting up the report that may help

 

Thanks

Hannah

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by spaceman (administrator) on 16-02-2014 at 19:09:37
Running from "C:\Users\spaceman\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/16/2014 06:33:58 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons: 
there is a problem with the network connection, the disk that the file is stored on, or the storage 
drivers installed on this computer; or the disk is missing. 
Windows closed the program Host Process for Windows Services because of this error.
 
Program: Host Process for Windows Services
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again. 
This situation might be a temporary problem that corrects itself when the program runs again.
2. 
If the file still cannot be accessed and
- It is on the network, 
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for 
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 0
 
Error: (02/16/2014 06:33:58 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_SysMain, version 6.0.6001.18000, time stamp 0x47918b89, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3e27, exception code 0xc0000006, fault offset 0x00066e9f,
process id 0x4e8, application start time 0xsvchost.exe_SysMain0.
 
Error: (02/16/2014 06:32:17 PM) (Source: Application Error) (User: )
Description: Faulting application DataSafeOnline.exe, version 1.1.0.7124, time stamp 0x490df1ae, faulting module mscorwks.dll, version 2.0.50727.4247, time stamp 0x5265d1b1, exception code 0xc0000005, fault offset 0x00009364,
process id 0x%9, application start time 0xDataSafeOnline.exe0.
 
Error: (02/16/2014 06:32:15 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.4247 - Fatal Execution Engine Error (6D05D69E) (80131506)
 
Error: (02/16/2014 06:05:36 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4
 
Error: (02/15/2014 10:06:55 PM) (Source: profsvc) (User: Hannah-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
 
 DETAIL - Access is denied.
 
Error: (02/15/2014 09:43:15 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.
 
 
Operation:
   OnIdentify event
   Gathering Writer Data
 
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {5cd57ce5-8e87-4717-bf68-0648133d34d5}
 
Error: (02/14/2014 07:06:23 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\df199d45-69a5-44c6-bf78-3c68901500b2.dmp
 
Error: (02/14/2014 04:53:19 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.
 
 
Operation:
   OnIdentify event
   Gathering Writer Data
 
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {bb1390b0-47f9-4a92-b8a6-0e5cec498b5d}
 
Error: (02/14/2014 04:06:09 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\be5480d2-55c6-4428-a552-3d1c2017bd34.dmp
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (12/30/2013 00:20:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 213 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (05/01/2012 06:54:52 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 27194 seconds with 300 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-02-14 13:02:42.816
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:42.508
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:42.201
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:41.890
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:41.584
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:41.260
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:40.889
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:40.581
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:40.235
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-14 13:02:39.921
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 1.0.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Active@ KillDisk (Version: 6.0.0)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Advanced Audio FX Engine
Age of Empires III (Version: 1.00.0000)
AGEIA PhysX v7.11.13 (Version: 7.11.13)
Amazon MP3 Downloader 1.0.10
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Control Center (Version: 2.008.0703.2235)
AVG 2013 (Version: 13.0.3462)
AVG 2013 (Version: 13.0.3705)
AVG 2013 (Version: 2013.0.3462)
AVG Security Toolbar (Version: 17.3.0.49)
Battlefield: Bad Company 2
Bcool (Version: )
Bonjour (Version: 3.0.0.10)
Call of Duty® - World at War™ (Version: 1.0)
Call of Duty® 2 (Version: 1.2)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full Existing (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full New (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Light (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Previews Common (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Previews Common (Version: 2012.0704.122.388)
Catalyst Control Center Graphics Previews Vista (Version: 2008.0703.2236.38526)
Catalyst Control Center InstallProxy (Version: 2008.0703.2236.38526)
Catalyst Control Center InstallProxy (Version: 2012.0704.122.388)
Catalyst Control Center Localization All (Version: 2012.0704.122.388)
Catalyst Control Center Localization Chinese Standard (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Chinese Traditional (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Danish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Dutch (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Finnish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization French (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization German (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Italian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Japanese (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Korean (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Norwegian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Portuguese (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Russian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Spanish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Swedish (Version: 2008.0703.2236.38526)
CCC Help Chinese Standard (Version: 2008.0703.2235.38526)
CCC Help Chinese Standard (Version: 2012.0704.0121.388)
CCC Help Chinese Traditional (Version: 2008.0703.2235.38526)
CCC Help Chinese Traditional (Version: 2012.0704.0121.388)
CCC Help Czech (Version: 2012.0704.0121.388)
CCC Help Danish (Version: 2008.0703.2235.38526)
CCC Help Danish (Version: 2012.0704.0121.388)
CCC Help Dutch (Version: 2008.0703.2235.38526)
CCC Help Dutch (Version: 2012.0704.0121.388)
CCC Help English (Version: 2008.0703.2235.38526)
CCC Help English (Version: 2012.0704.0121.388)
CCC Help Finnish (Version: 2008.0703.2235.38526)
CCC Help Finnish (Version: 2012.0704.0121.388)
CCC Help French (Version: 2008.0703.2235.38526)
CCC Help French (Version: 2012.0704.0121.388)
CCC Help German (Version: 2008.0703.2235.38526)
CCC Help German (Version: 2012.0704.0121.388)
CCC Help Greek (Version: 2012.0704.0121.388)
CCC Help Hungarian (Version: 2012.0704.0121.388)
CCC Help Italian (Version: 2008.0703.2235.38526)
CCC Help Italian (Version: 2012.0704.0121.388)
CCC Help Japanese (Version: 2008.0703.2235.38526)
CCC Help Japanese (Version: 2012.0704.0121.388)
CCC Help Korean (Version: 2008.0703.2235.38526)
CCC Help Korean (Version: 2012.0704.0121.388)
CCC Help Norwegian (Version: 2008.0703.2235.38526)
CCC Help Norwegian (Version: 2012.0704.0121.388)
CCC Help Polish (Version: 2012.0704.0121.388)
CCC Help Portuguese (Version: 2008.0703.2235.38526)
CCC Help Portuguese (Version: 2012.0704.0121.388)
CCC Help Russian (Version: 2008.0703.2235.38526)
CCC Help Russian (Version: 2012.0704.0121.388)
CCC Help Spanish (Version: 2008.0703.2235.38526)
CCC Help Spanish (Version: 2012.0704.0121.388)
CCC Help Swedish (Version: 2008.0703.2235.38526)
CCC Help Swedish (Version: 2012.0704.0121.388)
CCC Help Thai (Version: 2012.0704.0121.388)
CCC Help Turkish (Version: 2012.0704.0121.388)
ccc-core-static (Version: 2008.0703.2236.38526)
ccc-utility (Version: 2008.0703.2236.38526)
ccc-utility (Version: 2012.0704.122.388)
CCleaner (Version: 4.05)
Choice Guard (Version: 1.2.87.0)
Citrix Authentication Manager (Version: 5.0.0.60597)
Citrix Receiver (HDX Flash Redirection) (Version: 14.0.1.4)
Citrix Receiver Inside (Version: 4.0.1.4)
Citrix Receiver Updater (Version: 4.0.1.4)
Citrix Receiver(Aero) (Version: 14.0.1.4)
Citrix Receiver(DV) (Version: 14.0.1.4)
Company of Heroes (New Steam Version)
Company of Heroes: Opposing Fronts
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Dell Best of Web (Version: 1.00.0000)
Dell DataSafe Online (Version: 1.1.0023)
Dell Dock (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 7.2.101.209)
Dell Video Chat (remove only) (Version: 6.0 (6551))
DriverPack Solution Updater (Version: 0.0.25)
EDocs
ESET Online Scanner v3
Finale NotePad 2011 (Version: 2011..r2.1)
FLV Player 2.0 (build 25) (Version: 2.0 (build 25))
Free RAR Extract Frog (Version: 4.70)
GadgetBox (Version: 1.0)
Gbox Updater
Google Chrome (Version: 32.0.1700.107)
Google Quick Search Box (Version: 1.2.1151.245)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
GoToAssist 8.0.0.514
HiJackThis (Version: 1.0.0)
IBM SPSS Statistics 20 (Version: 20.0.0.0)
iCloud (Version: 1.0.2.17)
Integrated Webcam Driver (1.06.03.0309)   (Version: 1.06.03.0309)
ITECIR Driver (Version: 1.00.000)
iTunes (Version: 11.0.2.26)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Juniper Networks Secure Application Manager (Version: 7.1.0.19243)
Juniper Networks, Inc. Setup Client Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 14.0.8050.1202)
Live! Cam Avatar Creator (Version: 4.6.1419.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Medal of Honor Pacific Assault™ (Version: 1.0)
Medieval - Total War - Gold Edition (Version: 2.0)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2000 SR-1 Premium (Version: 9.00.3821)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 10.0 (x86 en-GB) (Version: 10.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
My Dell (Version: 3.3.6261.27)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Online Plug-in (Version: 14.0.1.4)
OpenAL
Optimizer Pro v3.0 (Version: 3.0)
OptimizerPro Updater
PC Connectivity Solution (Version: 11.5.13.0)
PunkBuster Services (Version: 0.986)
QuickSet (Version: 9.2.6)
Raptr
Rome - Total War™ (Version: 1.0)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.18.5)
Self-service Plug-in (Version: 4.0.1.41859)
Skins (Version: 2008.0703.2236.38526)
Skype Toolbars (Version: 5.3.7280)
Skype™ 5.10 (Version: 5.10.116)
Speccy (Version: 1.25)
SProtector
Steam (Version: 1.0.0.0)
The Official Driver Theory Test (4th Edition, Revised May 2009)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
uTorrentBar Toolbar (Version: 6.6.0.19)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VLC media player 2.0.8 (Version: 2.0.8)
Vuze (Version: 4.9.0.0)
Vuze Remote Toolbar (Version: 6.8.9.0)
Wars in America 1.01e
WIDCOMM Bluetooth Software 6.1.0.4402 (Version: 6.1.0.4402)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
WinPatrol (Version: 24.1.2012)
WinRAR archiver
Xfire (remove only)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 3035.95 MB
Available physical RAM: 1214.15 MB
Total Pagefile: 6282.13 MB
Available Pagefile: 4423.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.95 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:222.75 GB) (Free:48.05 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:3.6 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HANNAH-PC
 
Administrator            Gillian                  Guest                    
Hannah                   Hannah1                  John Rogers              
Niamh                    spaceman                 
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\Mini012014-01.dmp
 
**** End of log ****


#6 spaceman2155

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Posted 16 February 2014 - 02:21 PM

Hi 

 

I think the problem it the speccy report

if I copy to clipboard and then paste I get this http://speccy.piriform.com/results/XU51WEtS2ORtKtkYo8XrljH

 

If I open in browser I get a huge report but will not save the reply and just hangs.

 

Regards,

John



#7 dc3

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Posted 16 February 2014 - 02:46 PM

The link is what is suppose to be posted, so the link in your last post is exactly what we were expecting.

 

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb , type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
After this is complete rerun the MiniToolBox and post the results.

Edited by dc3, 16 February 2014 - 02:46 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 spaceman2155

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Posted 17 February 2014 - 03:17 AM

Hi,

 

Please see report below after running chkdsk

 

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by spaceman (administrator) on 17-02-2014 at 08:13:59
Running from "C:\Users\spaceman\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P24H5FBM"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/17/2014 03:00:19 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {187aefbc-510d-4ce1-9a58-82f888f1bf44}

Error: (02/17/2014 01:46:00 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {c143ca18-9786-46e4-8647-8392676e7b35}

Error: (02/16/2014 10:39:11 PM) (Source: profsvc) (User: Hannah-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.

Error: (02/16/2014 09:02:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {57559b2c-ee53-416c-ae66-5813099ffee7}

Error: (02/16/2014 08:20:47 PM) (Source: profsvc) (User: Hannah-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.

Error: (02/16/2014 06:33:58 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 0

Error: (02/16/2014 06:33:58 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_SysMain, version 6.0.6001.18000, time stamp 0x47918b89, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3e27, exception code 0xc0000006, fault offset 0x00066e9f,
process id 0x4e8, application start time 0xsvchost.exe_SysMain0.

Error: (02/16/2014 06:32:17 PM) (Source: Application Error) (User: )
Description: Faulting application DataSafeOnline.exe, version 1.1.0.7124, time stamp 0x490df1ae, faulting module mscorwks.dll, version 2.0.50727.4247, time stamp 0x5265d1b1, exception code 0xc0000005, fault offset 0x00009364,
process id 0x%9, application start time 0xDataSafeOnline.exe0.

Error: (02/16/2014 06:32:15 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.4247 - Fatal Execution Engine Error (6D05D69E) (80131506)

Error: (02/16/2014 06:05:36 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

System errors:
=============

Microsoft Office Sessions:
=========================
Error: (12/30/2013 00:20:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 213 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (05/01/2012 06:54:52 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 27194 seconds with 300 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2014-02-14 13:02:42.816
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:42.508
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:42.201
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:41.890
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:41.584
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:41.260
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:40.889
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:40.581
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:40.235
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-14 13:02:39.921
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 1.0.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Active@ KillDisk (Version: 6.0.0)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Advanced Audio FX Engine
Age of Empires III (Version: 1.00.0000)
AGEIA PhysX v7.11.13 (Version: 7.11.13)
Amazon MP3 Downloader 1.0.10
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Control Center (Version: 2.008.0703.2235)
AVG 2013 (Version: 13.0.3462)
AVG 2013 (Version: 13.0.3705)
AVG 2013 (Version: 2013.0.3462)
AVG Security Toolbar (Version: 17.3.0.49)
Battlefield: Bad Company 2
Bcool (Version: )
Bonjour (Version: 3.0.0.10)
Call of Duty® - World at War™ (Version: 1.0)
Call of Duty® 2 (Version: 1.2)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full Existing (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full New (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Light (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Previews Common (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Previews Common (Version: 2012.0704.122.388)
Catalyst Control Center Graphics Previews Vista (Version: 2008.0703.2236.38526)
Catalyst Control Center InstallProxy (Version: 2008.0703.2236.38526)
Catalyst Control Center InstallProxy (Version: 2012.0704.122.388)
Catalyst Control Center Localization All (Version: 2012.0704.122.388)
Catalyst Control Center Localization Chinese Standard (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Chinese Traditional (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Danish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Dutch (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Finnish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization French (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization German (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Italian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Japanese (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Korean (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Norwegian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Portuguese (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Russian (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Spanish (Version: 2008.0703.2236.38526)
Catalyst Control Center Localization Swedish (Version: 2008.0703.2236.38526)
CCC Help Chinese Standard (Version: 2008.0703.2235.38526)
CCC Help Chinese Standard (Version: 2012.0704.0121.388)
CCC Help Chinese Traditional (Version: 2008.0703.2235.38526)
CCC Help Chinese Traditional (Version: 2012.0704.0121.388)
CCC Help Czech (Version: 2012.0704.0121.388)
CCC Help Danish (Version: 2008.0703.2235.38526)
CCC Help Danish (Version: 2012.0704.0121.388)
CCC Help Dutch (Version: 2008.0703.2235.38526)
CCC Help Dutch (Version: 2012.0704.0121.388)
CCC Help English (Version: 2008.0703.2235.38526)
CCC Help English (Version: 2012.0704.0121.388)
CCC Help Finnish (Version: 2008.0703.2235.38526)
CCC Help Finnish (Version: 2012.0704.0121.388)
CCC Help French (Version: 2008.0703.2235.38526)
CCC Help French (Version: 2012.0704.0121.388)
CCC Help German (Version: 2008.0703.2235.38526)
CCC Help German (Version: 2012.0704.0121.388)
CCC Help Greek (Version: 2012.0704.0121.388)
CCC Help Hungarian (Version: 2012.0704.0121.388)
CCC Help Italian (Version: 2008.0703.2235.38526)
CCC Help Italian (Version: 2012.0704.0121.388)
CCC Help Japanese (Version: 2008.0703.2235.38526)
CCC Help Japanese (Version: 2012.0704.0121.388)
CCC Help Korean (Version: 2008.0703.2235.38526)
CCC Help Korean (Version: 2012.0704.0121.388)
CCC Help Norwegian (Version: 2008.0703.2235.38526)
CCC Help Norwegian (Version: 2012.0704.0121.388)
CCC Help Polish (Version: 2012.0704.0121.388)
CCC Help Portuguese (Version: 2008.0703.2235.38526)
CCC Help Portuguese (Version: 2012.0704.0121.388)
CCC Help Russian (Version: 2008.0703.2235.38526)
CCC Help Russian (Version: 2012.0704.0121.388)
CCC Help Spanish (Version: 2008.0703.2235.38526)
CCC Help Spanish (Version: 2012.0704.0121.388)
CCC Help Swedish (Version: 2008.0703.2235.38526)
CCC Help Swedish (Version: 2012.0704.0121.388)
CCC Help Thai (Version: 2012.0704.0121.388)
CCC Help Turkish (Version: 2012.0704.0121.388)
ccc-core-static (Version: 2008.0703.2236.38526)
ccc-utility (Version: 2008.0703.2236.38526)
ccc-utility (Version: 2012.0704.122.388)
CCleaner (Version: 4.05)
Choice Guard (Version: 1.2.87.0)
Citrix Authentication Manager (Version: 5.0.0.60597)
Citrix Receiver (HDX Flash Redirection) (Version: 14.0.1.4)
Citrix Receiver Inside (Version: 4.0.1.4)
Citrix Receiver Updater (Version: 4.0.1.4)
Citrix Receiver(Aero) (Version: 14.0.1.4)
Citrix Receiver(DV) (Version: 14.0.1.4)
Company of Heroes (New Steam Version)
Company of Heroes: Opposing Fronts
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Dell Best of Web (Version: 1.00.0000)
Dell DataSafe Online (Version: 1.1.0023)
Dell Dock (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 7.2.101.209)
Dell Video Chat (remove only) (Version: 6.0 (6551))
DriverPack Solution Updater (Version: 0.0.25)
EDocs
ESET Online Scanner v3
Finale NotePad 2011 (Version: 2011..r2.1)
FLV Player 2.0 (build 25) (Version: 2.0 (build 25))
Free RAR Extract Frog (Version: 4.70)
GadgetBox (Version: 1.0)
Gbox Updater
Google Chrome (Version: 32.0.1700.107)
Google Quick Search Box (Version: 1.2.1151.245)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
GoToAssist 8.0.0.514
HiJackThis (Version: 1.0.0)
IBM SPSS Statistics 20 (Version: 20.0.0.0)
iCloud (Version: 1.0.2.17)
Integrated Webcam Driver (1.06.03.0309)   (Version: 1.06.03.0309)
ITECIR Driver (Version: 1.00.000)
iTunes (Version: 11.0.2.26)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Juniper Networks Secure Application Manager (Version: 7.1.0.19243)
Juniper Networks, Inc. Setup Client Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 14.0.8050.1202)
Live! Cam Avatar Creator (Version: 4.6.1419.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Medal of Honor Pacific Assault™ (Version: 1.0)
Medieval - Total War - Gold Edition (Version: 2.0)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2000 SR-1 Premium (Version: 9.00.3821)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 10.0 (x86 en-GB) (Version: 10.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
My Dell (Version: 3.3.6261.27)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Online Plug-in (Version: 14.0.1.4)
OpenAL
Optimizer Pro v3.0 (Version: 3.0)
OptimizerPro Updater
PC Connectivity Solution (Version: 11.5.13.0)
PunkBuster Services (Version: 0.986)
QuickSet (Version: 9.2.6)
Raptr
Rome - Total War™ (Version: 1.0)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.18.5)
Self-service Plug-in (Version: 4.0.1.41859)
Skins (Version: 2008.0703.2236.38526)
Skype Toolbars (Version: 5.3.7280)
Skype™ 5.10 (Version: 5.10.116)
Speccy (Version: 1.25)
SProtector
Steam (Version: 1.0.0.0)
The Official Driver Theory Test (4th Edition, Revised May 2009)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
uTorrentBar Toolbar (Version: 6.6.0.19)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VLC media player 2.0.8 (Version: 2.0.8)
Vuze (Version: 4.9.0.0)
Vuze Remote Toolbar (Version: 6.8.9.0)
Wars in America 1.01e
WIDCOMM Bluetooth Software 6.1.0.4402 (Version: 6.1.0.4402)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
WinPatrol (Version: 24.1.2012)
WinRAR archiver
Xfire (remove only)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 3035.95 MB
Available physical RAM: 1551.04 MB
Total Pagefile: 6282.13 MB
Available Pagefile: 4710.13 MB
Total Virtual: 2047.88 MB
Available Virtual: 1941.64 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:222.75 GB) (Free:45.6 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:3.6 GB) NTFS

========================= Users: ========================================

User accounts for \\HANNAH-PC

Administrator            Gillian                  Guest                   
Hannah                   Hannah1                  John Rogers             
Niamh                    spaceman                

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini012014-01.dmp

**** End of log ****



#9 dc3

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Posted 17 February 2014 - 11:04 AM

Please download Data Lifeguard for DOS (this is Western Digital's diagnostic tool for their hdds).

 

This is a zip file and will require a program like 7-zip to extract the file.

 

This will download a ISO image which you will burn to a CD to create a bootable disc.

 

To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
Once you have created the disc you may need to enter the BIOS to change the boot order so that the CD/DVD-ROM is the first device and the hdd the second device.
 
Insert the disc in the optical drive and restart the computer and follow the prompts.  Run the extended test.
 
Please post the results.

Edited by dc3, 17 February 2014 - 11:14 AM.

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#10 spaceman2155

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Posted 21 February 2014 - 03:57 AM

Hi,

 

I have unzipped digdiag and then double click the digdiag.exe file.

I have then gone into imgburn, but I cannot find any .ISO file to burn to the CD.

 

I am obviously missing something.

 

Thanks

Hannah



#11 dc3

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Posted 21 February 2014 - 12:33 PM

Were you able to complete the installation?

 

Try this, right click on the Start button and choose Windows Explorer.

 

Click on the C: drive, then click on Program Files (x86), scroll down to Western Digital Corporation.

 

The file path would be C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Western Digital Corporation


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 spaceman2155

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Posted 21 February 2014 - 12:53 PM

Hi

 

When I downloaded  Data Lifeguard for DOS I then unzipped the file and got diadiag.exe, when I clicked on Diadiag.exe a window opened up with a black screen and it stayed open, It did not look like it installed anything.

 

Also I follow the path C:\ProgramData\Microsoft\Windows\Start Menu\Programs,but there is no Western Digital Corporation folder or file.

 

Regards,

hannah



#13 dc3

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Posted 21 February 2014 - 01:04 PM

There should have been two diadiag.exe, one Application, the other Text.  Which did you click on?


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#14 spaceman2155

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Posted 23 February 2014 - 06:33 AM

Hi

 

I clicked on the diadiag.exe file only, should I have clicked on the text file.

 

Thanks,

Hannah



#15 dc3

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Posted 23 February 2014 - 12:29 PM

Hi

 

I clicked on the diadiag.exe file only, should I have clicked on the text file.

 

Thanks,

Hannah

 

You don't need the text file.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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