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Random freezes after clean installs


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#1 martwest2007

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Posted 10 February 2014 - 12:14 PM

I've been having problems with my computer for the past several weeks.  Despite bringing in my computer to two repair shops and installing Windows 7 3 times (clean install-quick format) I'm still having problems.  At times it freezes up, usually shortly after startup, and progressively gets worse (i.e. can't even run System Restore).  I can start it in Safe Mode but as soon as I turn on services I get the same problem.  It's random, after completely crapping out it may function fine after being off for a few hours.

 

I'm suspecting maybe a driver problem or perhaps dirty power supply? (Seems to act up when power supply is connected)

 

 Here's what I've tried:

 

Antivirus check (Telus Security Services)

Trojan/Malware check (Malwarebytes)

Registry check (CCleaner)

Memory check (memtest86)

HP startup/memory tests

Intel Processor Diagnostic Tool

Surface Scan

chkdsk

 

 

Battery temperature is fine (it has an aluminum case and low power processor; IPDT shows no problems.

 

I'm no computer whiz; just trying everything I know and I'm running out of ideas.  Please help!

 
 
 
 

 

 

 



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#2 hamluis

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Posted 10 February 2014 - 12:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 zingo156

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Posted 10 February 2014 - 12:18 PM

I would suggest trying a bootable version of linux something like mint: http://www.linuxmint.com/download.php

 

You can boot to linux from a dvd or cd and rule out a software problem, if it freezes in mint, you have a hardware problem.

 

When you say clean install, if you install anything at all after windows (outside of drivers) it is no longer a clean install. Anti-virus software can cause these issues.


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#4 martwest2007

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Posted 10 February 2014 - 12:30 PM

 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Vector Safety (administrator) on 10-02-2014 at 09:25:05
Running from "C:\Users\Vector Safety\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/09/2014 08:46:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 08:43:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2014 09:57:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2014 07:03:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2014 10:55:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/07/2014 05:28:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/07/2014 05:18:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 1.70.0.0, time stamp: 0x512fc04c
Faulting module name: BdProvider.dll_unloaded, version: 0.0.0.0, time stamp: 0x52026dda
Exception code: 0xc0000005
Fault offset: 0x7106f420
Faulting process id: 0x904
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
 
Error: (02/07/2014 01:13:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/07/2014 10:42:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/07/2014 10:36:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (02/10/2014 07:39:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EaseUS Agent service.
 
Error: (02/10/2014 07:35:11 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (02/10/2014 04:18:36 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (02/09/2014 08:44:45 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (02/09/2014 08:44:45 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (02/09/2014 08:44:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:43:47 PM on ?2/?9/?2014 was unexpected.
 
Error: (02/09/2014 08:40:58 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (02/09/2014 08:40:58 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (02/09/2014 08:32:51 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (02/09/2014 08:32:51 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
2007 Microsoft Office Suite Service Pack 1 (SP1)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Brother MFL-Pro Suite MFC-8460N (Version: 1.0.0.0)
Dropbox (Version: 2.4.11)
Google Chrome (Version: 32.0.1700.107)
Google Update Helper (Version: 1.3.22.3)
HP Quick Launch Buttons (Version: 6.50.14.1)
Intel Processor Diagnostic Tool 64Bit (Version: 17.0.0)
Java™ 6 Update 21 (64-bit) (Version: 6.0.210)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4551.1512)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6215.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6215.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft SkyDrive (Version: 17.0.2015.0811)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1512)
QLBCASL (Version: 6.40.17.2)
SiSoftware Sandra Lite 2014.RTM (Version: 20.10.2014.2)
TELUS security advisor 5.5.12 (Version: 5.5.12)
TELUS security services (Version: 16.34.0.1913)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Windows Driver Package - Broadcom Bluetooth  (06/15/2009 6.2.0.9000) (Version: 06/15/2009 6.2.0.9000)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (Version: 07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 3996.27 MB
Available physical RAM: 2373.76 MB
Total Pagefile: 7990.71 MB
Available Pagefile: 5997.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.66 MB
 
========================= Partitions: =====================================
 
1 Drive c: (New Volume) (Fixed) (Total:70.92 GB) (Free:39.64 GB) NTFS
2 Drive d: () (Fixed) (Total:78.03 GB) (Free:77.54 GB) NTFS
3 Drive e: (GSP1RMCHPXFRER_EN_DVD) (CDROM) (Total:3.09 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\VECTORSAFETY-PC
 
Administrator            Guest                    Vector Safety            
 
 
**** End of log ****


#5 martwest2007

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Posted 10 February 2014 - 12:42 PM

Thanks Louis.  The problems I most recently had were a few days ago.  Should I attach the DDS log?

 

 



#6 hamluis

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Posted 10 February 2014 - 01:31 PM

DDS logs are not used in the Windows 7 forum and are forbidden to be posted here.  We don't use malware tools to try to troubleshoot system issues in this forum that are not related to malware.

 

No DDS, HijackThis, or ComboFix logs - http://www.bleepingcomputer.com/forums/forum-167/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/

 

I will get out of the way now and let the more knowledgeable members try to assist you :).

 

Louis



#7 zingo156

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Posted 10 February 2014 - 01:44 PM

Because of this: I can start it in Safe Mode but as soon as I turn on services I get the same problem.

 

I recommend you go into msconfig: click the start menu in the search box type msconfig and hit enter... On the general tab, put the circle in the Diagnostic startup, apply and reboot. See if you continue to have the issues or not. If the issue has been resolved it is something installed causing the problem.


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#8 zingo156

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Posted 10 February 2014 - 01:48 PM

Also I see that you have telus security, mccafee, and malwarebytes installed. The first thing I would do is uninstall all of those.


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#9 martwest2007

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Posted 10 February 2014 - 01:54 PM

OK thanks Zingo, I'll try that.

 

martwest2007



#10 zingo156

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Posted 10 February 2014 - 01:56 PM

Try this method which has instructions:

 

Since this isn't occurring in Safe Mode I would suggest running a Clean Boot to see if this is a problem with a Service or a startup item.  You will know if it is a Service after you reboot in step 3b, if it is a service this problem will not reoccur in normal mode.

 

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  By disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it.

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