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Computer Randomly turns off after many hours of running & no overheating


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17 replies to this topic

#1 Aj01701

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Posted 10 February 2014 - 11:41 AM

Let me first say i am a new member but not new to the site. I am an IT Technician and i use Bleeping Computer more often in my day to day research then any other site out there. Thanks for having one of the best computer forums on the web!!

 

With that being said im still stumped...

 

Here is a quick run down of my machine:

Cooler Master Scout II case - Brand New from newegg

Biostar TA970

AMD Phenom II X6 1090T

NVIDIA GTX560ti

GSkill 8GB DDR3 1600, latency 9 

Corsair HX850 psu - Brand New from newegg

500GB & 1T HDDs

5 cooler master sickle flow 2000rpm fans - Brand New from newegg

2 corsair High performance 1650rpm fans - Brand New from newegg

1 corsair High Pressure 2300rpm CPU fan. - Brand New from newegg

 

pics of machine:

1559402_10100401865636987_1393503238_o_z

77979_10100401865711837_1230168066_o_zps

 

 

I just moved the MOB, processor, and video card over from my old coolermaster case about a week ago. Never had these issues in my old case and it was running a cheap 500w power supply and only had 3 fans total. 

 

 

 

 

 

 

******  Problem ******

 

My computer can run for half the day then randomly it will shut it self down. Does not happen all the time either so its difficult to get it to replicate the issue. Usually it happens while watching movies or netflix for many hours. When it does this windows (7 sp1) tries to close out of the open windows/programs, such as the browsers, and video players then it shuts down. No windows shut down screen, just a black screen as if you hit the power button. Sometimes it will fire back up on its own but more often then not it stays off. 

 

I can fire the machine up normally immediately afterwards with no issues, windows does not even say that it did not shut down properly when i restart the machine. As quickly as i can get the machine to fire up (which is pretty fast for non SSD HDDs) to the desktop and pull up my temp monitors they all read well within acceptable operating temps.  

 

 I know the usual culprit for a computer randomly shutting down is usually due to an overheating issue/ thermal shut down. However my machine is running cool. I have 3 temp monitors running, CPUID, Core Temp, & GPU-Z. My cpu gets to around room temp (~22c or 70-75f). My GPU gets a bit warmer at around 46-50c (114- 120f). According to CPUID my mob is staying plenty cool in 3 of the four sensor locations and im assuming the 4th temp sensor is near the video card (gtx560ti) since its usually within a couple of degrees from the GPU temp. 

 

Ive even applied new Arctic Silver 5 thermal paste to my heatsink and CPU thinking that may have been the culprit even tho my CPU temps are well within range. Ive also checked to MOB for damaged or swollen capacitors. Everything looks fine. 

 

Im at a loss of what to test or look for next and any input into the issue is greatly appreciated! 


Edited by hamluis, 10 February 2014 - 12:23 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 zingo156

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Posted 10 February 2014 - 12:25 PM

Because of this: I just moved the MOB, processor, and video card over from my old coolermaster case about a week ago. Never had these issues in my old case and it was running a cheap 500w power supply and only had 3 fans total.

 

I suggest you try the old power supply in the new case and see if you have the same issues, it very well could be an issue with the new power supply.

 

By the way: never use a bottom mount psu on a carpeted floor: they can not pull in fresh air and will over heat. Make sure you get it off the carpet and allow enough room for the psu to breath.  If you were using it in the current location in the picture it could be the psu over heating...


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#3 Aj01701

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Posted 10 February 2014 - 12:40 PM

The computer is in a desk (the one behind it in the pictures) and sits on an elevated wooden stand. It was on the carpet for a few seconds just for the pictures. Ill give the old power supply another try and post back. 

The reason i upgraded from a 500w to a 850w is ive got a second video card, 8GB more RAM, and 2x 2T HDDs on the way.  

One thing i dont like about this new power supply is it has one of the Zero speed fans in it. It does not come on unless the PSU is getting hot. Cant say that its ever been hot to the touch though. 



#4 jonuk76

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Posted 10 February 2014 - 01:29 PM

It does sound likely that it's related to changes you've made to the hardware recently. If Windows is doing an 'orderly' shutdown (rather than the PC's power cutting off instantly) then there may be some clue in the event log.  Have a look in the Adminstrative Events view in Event Viewer and see if there's any clues around the times it's done it in the past.


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#5 zingo156

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Posted 10 February 2014 - 01:30 PM

You might take a look at this thread: http://www.bleepingcomputer.com/forums/t/520692/kernel-power-id-41-during-gaming/

 

EDIT: the solution was on page 5 and the thread starter mentioned there was a bit of info on corsairs website about faulty psu's.

 

He had a tx850 and had a problem with it. I have had good luck with Corsair psu's and run one myself, maybe they have had a bad batch...

 

Also because windows closes out of the windows and just shuts down, I wonder if it isn't trying to do an update and that box appeared in the background, then the computer shuts down... I had this happen a few times on my media center box, I was watching netflix and all of a sudden everything closed and it restarted. I was thinking what on earth until I saw the windows is updating on reboot... Just a thought.


Edited by zingo156, 11 February 2014 - 08:38 AM.

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#6 dc3

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Posted 10 February 2014 - 01:37 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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#7 OldPhil

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Posted 10 February 2014 - 01:44 PM

I wonder if the air flow between the two cards is sufficient, sometimes a simple louver to direct air helps if that is the case.  Your tower has plenty of circulation just thinking about the cards.


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#8 Aj01701

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Posted 10 February 2014 - 02:17 PM

Ive checked the event log and have only found 1 error around the time of shutoff and it was immediately following the restart. It only provides me with the information i already have... That the computer shut off. 

 System ERROR: The previous system shutdown at 9:39:22 PM on ‎2/‎9/‎2014 was unexpected. 

 

I did get to thinking about heat around the PSU so i removed the bottom case dust covers for good measure. Not that they should be causing any heat issues. They are designed for air to be sucked though them and the PSU claims to be able to handle 100c temps which i know 100% for sure im no where near. 

 

Thanks for the link, http://www.bleepingcomputer.com/forums/t/520692/kernel-power-id-41-during-gaming/page-5    Its got me wondering about my PSU... I didnt realize people were having so many issues with Corsair PSUs, especially the zero fan speed ones, where the fan is suppose to only come on when hot like mine. Hope this is not my issue though. I like the way this PSU fits my case and the cables work well with my setup. 

 

Edit: Im only running 1 card at the moment. Other card has yet to be installed. Current set up with this issue is listed above as well as pictures. 

 

Speccy: http://speccy.piriform.com/results/GlSBtvGUjMO2hzr82ksF4ap

 

MiniToolBox:

 

 

MiniToolBox by Farbar Version: 23-01-2014
Ran by ajServer (administrator) on 10-02-2014 at 13:29:49
Running from "C:\Users\ajServer\Desktop\updatedTools\MiniToolBox"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/10/2014 10:42:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: opera_plugin_wrapper.exe, version: 12.16.1860.0, time stamp: 0x51d19394
Faulting module name: NPSWF64_11_9_900_170.dll_unloaded, version: 0.0.0.0, time stamp: 0x529b75a3
Exception code: 0xc0000005
Fault offset: 0x00000000614a4286
Faulting process id: 0x17a8
Faulting application start time: 0xopera_plugin_wrapper.exe0
Faulting application path: opera_plugin_wrapper.exe1
Faulting module path: opera_plugin_wrapper.exe2
Report Id: opera_plugin_wrapper.exe3

Error: (02/10/2014 10:42:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: opera.exe, version: 12.16.1860.0, time stamp: 0x51d184e3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
Exception code: 0xc0000005
Fault offset: 0x0000000000001f2c
Faulting process id: 0xb2c
Faulting application start time: 0xopera.exe0
Faulting application path: opera.exe1
Faulting module path: opera.exe2
Report Id: opera.exe3

Error: (02/10/2014 09:34:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 09:42:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 07:48:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 06:43:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: opera_plugin_wrapper.exe, version: 12.16.1860.0, time stamp: 0x51d19394
Faulting module name: NPSWF64_11_9_900_170.dll, version: 11.9.900.170, time stamp: 0x529b75a3
Exception code: 0xc0000005
Fault offset: 0x0000000000001acb
Faulting process id: 0x1a10
Faulting application start time: 0xopera_plugin_wrapper.exe0
Faulting application path: opera_plugin_wrapper.exe1
Faulting module path: opera_plugin_wrapper.exe2
Report Id: opera_plugin_wrapper.exe3

Error: (02/09/2014 08:11:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 01:03:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/08/2014 11:26:44 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall

Error: (02/08/2014 11:26:17 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall


System errors:
=============
Error: (02/10/2014 09:33:46 AM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/09/2014 09:41:32 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/09/2014 09:41:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:39:22 PM on ?2/?9/?2014 was unexpected.

Error: (02/09/2014 07:48:38 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/09/2014 08:11:13 AM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/09/2014 08:11:08 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:29:03 AM on ?2/?9/?2014 was unexpected.

Error: (02/09/2014 01:03:09 AM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/08/2014 09:48:25 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{d2db6e27-913c-11e3-832c-806e6f6e6963} cannot be read.

Error: (02/08/2014 09:47:37 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{c36a0e23-713a-11e3-8791-806e6f6e6963} cannot be read.

Error: (02/08/2014 09:42:52 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}


Microsoft Office Sessions:
=========================
Error: (02/10/2014 10:42:17 AM) (Source: Application Error)(User: )
Description: opera_plugin_wrapper.exe12.16.1860.051d19394NPSWF64_11_9_900_170.dll_unloaded0.0.0.0529b75a3c000000500000000614a428617a801cf2675ee4cdf17C:\Program Files\Opera x64\pluginwrapper\opera_plugin_wrapper.exeNPSWF64_11_9_900_170.dll4d28ea10-9272-11e3-b3b7-0800270078a4

Error: (02/10/2014 10:42:13 AM) (Source: Application Error)(User: )
Description: opera.exe12.16.1860.051d184e3KERNELBASE.dll6.1.7601.1822951fb1677c00000050000000000001f2cb2c01cf2675e44743b6C:\Program Files\Opera x64\opera.exeC:\Windows\system32\KERNELBASE.dll4a479144-9272-11e3-b3b7-0800270078a4

Error: (02/10/2014 09:34:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 09:42:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 07:48:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 06:43:56 PM) (Source: Application Error)(User: )
Description: opera_plugin_wrapper.exe12.16.1860.051d19394NPSWF64_11_9_900_170.dll11.9.900.170529b75a3c00000050000000000001acb1a1001cf25f64af5c9c4C:\Program Files\Opera x64\pluginwrapper\opera_plugin_wrapper.exeC:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_170.dll6bab3078-91ec-11e3-8b57-cdbebfea3fc6

Error: (02/09/2014 08:11:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/09/2014 01:03:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/08/2014 11:26:44 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall

Error: (02/08/2014 11:26:17 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.0 (Version: 12.0.7.148)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AVG 2014 (Version: 14.0.3697)
AVG 2014 (Version: 14.0.4259)
AVG 2014 (Version: 2014.0.4259)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.08)
Combat Arms
Command & Conquer 3 (Version: 1.00.0000)
Core Temp 1.0 RC6 (Version: 1.0)
CPUID HWMonitor 1.24
CPUID HWMonitor Pro 1.18
Creative Pack Volume 1 (Version: 3.0.0)
FileZilla Client 3.7.3 (Version: 3.7.3)
Filmmaker's Toolkit for Studio (Version: 1.00.0000)
Google Chrome (Version: 65.156.32831)
Google Update Helper (Version: 1.3.22.3)
HiJackThis (Version: 1.0.0)
Hollywood FX Volumes 1-3 (Version: 2.0.0)
HP Photosmart 7520 series Basic Device Software (Version: 28.0.1315.0)
HP Update (Version: 5.003.003.001)
ImgBurn (Version: 2.5.8.0)
Instant Eyedropper 1.75
iTunes (Version: 11.1.3.8)
Jasc Paint Shop Pro 9 (Version: 9.01.0000)
Java 7 Update 45 (64-bit) (Version: 7.0.450)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java SE Development Kit 7 Update 45 (Version: 1.7.0.450)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MiniTool Partition Wizard Home Edition 8.1.1
Motion Graphics Toolkit for Studio (Version: 1.00.0000)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSI Afterburner 2.3.1 (Version: 2.3.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Notepad++ (Version: 6.5.2)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 1.15.2 (Version: 1.15.2)
NVIDIA Update Components (Version: 1.15.2)
OpenOffice 4.0.1 (Version: 4.01.9714)
Opera 12.16 (Version: 12.16.1860)
Oracle VM VirtualBox 4.3.6 (Version: 4.3.6)
Path of Exile
Pinnacle Studio 16 - Install Manager (Version: 16.0.75)
Pinnacle Studio 16 - Standard Content Pack (Version: 16.0.0)
Pinnacle Studio 16 (Version: 16.1.0.115)
Pinnacle Video Driver (Version: 12.1.0.030)
Premium Pack Volumes 1-2 (Version: 2.0.0)
QuickTime (Version: 7.74.80.86)
Recuva (Version: 1.50)
ScoreFitter Volumes 1-2 (Version: 2.0.0)
Security Task Manager 1.8g (Version: 1.8g)
Speccy (Version: 1.25)
Spybot - Search & Destroy (Version: 2.2.25)
Steam
swMSM (Version: 12.0.0.1)
TeamViewer 9 (Version: 9.0.24951)
TechPowerUp GPU-Z
Title Extreme (Version: 2.0.0)
UBCD4Win 3.60
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.3 (Version: 2.1.3)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 8184.77 MB
Available physical RAM: 4091.92 MB
Total Pagefile: 16367.72 MB
Available Pagefile: 11919.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:225.2 GB) NTFS
3 Drive e: (DataDrive) (Fixed) (Total:931.51 GB) (Free:103.61 GB) NTFS

========================= Users: ========================================

User accounts for \\AJSERVER-PC

Administrator ajServer Guest
Sarah UpdatusUser

========================= Minidump Files ==================================

No minidump file found


**** End of log ****


Edited by Aj01701, 10 February 2014 - 02:45 PM.


#9 zingo156

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Posted 10 February 2014 - 02:23 PM

with this: System ERROR: The previous system shutdown at 9:39:22 PM on ‎2/‎9/‎2014 was unexpected

 

We can pretty much rule out update. It was an unexpected shut down. By chance have there been any bsod?

 

If your old psu does not fix the issue you can run who crashed:

 

Note To Other Staff Members, to learn more about this tool please visit http://www.resplendence.com/whocrashed_help


We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open in your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


Edited by zingo156, 10 February 2014 - 02:24 PM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#10 Aj01701

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Posted 10 February 2014 - 02:59 PM

Never a BSOD.

 

Nothing to report from WhoCrashed:

 

System Information (local)


computer name: AJSERVER-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: TA970, BIOSTAR Group
CPU: AuthenticAMD AMD Phenom™ II X6 1090T Processor AMD586, level: 16
6 logical processors, active mask: 63
RAM: 8582352896 total
VM: 2147352576, free: 1918734336





Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer


Edited by Aj01701, 10 February 2014 - 03:07 PM.


#11 dc3

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Posted 10 February 2014 - 04:07 PM

In my best Guilda Radner voice...  never mind


Edited by dc3, 10 February 2014 - 04:08 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Aj01701

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Posted 10 February 2014 - 04:12 PM

^huh?



#13 dc3

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Posted 10 February 2014 - 04:28 PM

I edited the previous post to remove incorrect information.  Gilda Radner was a SNL member who ended some of her skits with "never mind".

 

You are running an older version of Opera 12.16 (Version: 12.16.1860), I would suggest updating to the 19.0 version.

 

From what I was able to find it appears that Steam had an update on the 23rd of January which has caused some problems.  Do you have this update?


Edited by dc3, 10 February 2014 - 04:30 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Aj01701

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Posted 10 February 2014 - 04:52 PM

Ah.. SNL was around while i was a kid... not to date myself...

 

Just updated Opera. I was hoping that error would not throw off the possible cause as Opera (as well as Steam) were not in use at the time of shutdown.

Steam is currently up to date.   



#15 dc3

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Posted 10 February 2014 - 04:57 PM

Ah.. SNL was around while i was a kid... not to date myself...

 

At the risk of dating myself, I watched it from the beginning in 1975 at the age of 24. :woot:


Edited by dc3, 10 February 2014 - 05:00 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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