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Computer blue screens and freezes please help.


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#1 TheMooMooTV

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Posted 10 February 2014 - 02:19 AM

I'm getting freezing and blue screens when I play games and only ever when I play games. They point to nvlddmkm.sys which is an Nvidia system file. I've tried updating my graphics driver, I've tried rolling back but nothing works. I only have my motherboard drivers, antivirus, google chrome, Skype, steam and a game. I've tested it on multiple games but no luck. Now when I try to perform a clean install on Nvidia drivers I get the error message "the requested operation cannot be performed on a file with a user mapped section open".

Please help. I have no more ideas at all on what to do, I've tried formatting my HDD but after I install everything it still blue screens and freezes.

I've sent it off to the manufacturer to test for a hardware fault but they found nothing at all.

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#2 Bawnawgwa

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Posted 10 February 2014 - 02:46 AM

If manufacturer found no faulty hardware, sounds like it is most likely a driver or your game is overheating the computer. Get Core Temp which monitors CPU heat and something to monitor your GPU heat (like NVIDIA inspector) and make sure they are in safe ranges. Apparently NVIDIA has a problem with crappy drivers... so it could be you using a new driver from NVIDIA that just sucks :P. Or a number of other drivers like sound/display/etc... make sure those are up to date.

 

I am having this problem too. Last month I my comp started freezing during gameplay. I solved it momentarily by playing in windowed mode, now it is affecting that as well. I don't BSOD, just freeze hardcore and have to hard reset :(. I rolled back NVIDIA drivers from the vary latest version and disabled sound devices/driver. I don't know if this fixed it though...


Edited by Bawnawgwa, 10 February 2014 - 02:48 AM.


#3 TheMooMooTV

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Posted 10 February 2014 - 03:43 AM

Oh I've used HWmonitor to monitor the CPU and GPU, the temperatures are fine. It is a driver but I've updated it to 332.21 and it still freezes so I rolled back to 327.23 and it still freezes. I think I got the numbers right.

#4 TheMooMooTV

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Posted 10 February 2014 - 04:11 PM

Any other suggestions? I'm really stuck, I can't think of anything else at all. Please help 



#5 hamluis

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Posted 10 February 2014 - 04:39 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 TheMooMooTV

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Posted 11 February 2014 - 05:01 PM

Here are the MiniToolBox results: 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jared (administrator) on 11-02-2014 at 21:58:40
Running from "C:\Users\Jared\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/11/2014 09:56:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/11/2014 04:51:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/11/2014 04:20:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 08:37:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 05:03:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 08:20:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 04:12:55 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (02/09/2014 11:53:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 11:34:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 09:22:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (02/11/2014 09:54:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:51:58 on ?11/?02/?2014 was unexpected.
 
Error: (02/11/2014 04:49:21 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (02/10/2014 08:36:10 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:58:54 on ?10/?02/?2014 was unexpected.
 
Error: (02/09/2014 08:18:44 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:15:57 on ?09/?02/?2014 was unexpected.
 
Error: (02/09/2014 11:32:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:25:26 on ?09/?02/?2014 was unexpected.
 
Error: (02/08/2014 01:36:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 13:34:12 on ?08/?02/?2014 was unexpected.
 
Error: (02/07/2014 11:43:11 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000000, 0x0000000000000009, 0x0000000000000000, 0xfffff88004a37d58)C:\Windows\Minidump\020714-19047-01.dmp020714-19047-01
 
Error: (02/07/2014 11:43:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:37:13 on ?07/?02/?2014 was unexpected.
 
Error: (02/07/2014 08:44:25 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (02/07/2014 08:24:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:24:00 on ?07/?02/?2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (02/11/2014 09:56:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/11/2014 04:51:50 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/11/2014 04:20:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 08:37:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2014 05:03:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 08:20:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 04:12:55 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (02/09/2014 11:53:50 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 11:34:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2014 09:22:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Anker Precision Laser Gaming Mouse version 1.1 (Version: 1.1)
BullGuard Internet Security (Version: 14.0)
Google Chrome (Version: 32.0.1700.107)
Google Update Helper (Version: 1.3.22.5)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.1.209)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
NVIDIA Control Panel 314.22 (Version: 314.22)
NVIDIA Graphics Driver 314.22 (Version: 314.22)
NVIDIA Install Application (Version: 2.1002.115.743)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
Plantronics® GameCom 780 Software for Dolby® Headphone (Version: 3.10.0001)
Realtek Ethernet Controller Driver (Version: 7.49.927.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6526)
Skype™ 6.13 (Version: 6.13.104)
Steam
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
War Thunder Launcher 1.0.1.322
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 4048.51 MB
Available physical RAM: 2364.45 MB
Total Pagefile: 8095.2 MB
Available Pagefile: 6134.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.05 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:453.89 GB) (Free:408.44 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JARED-PC
 
Administrator            Guest                    Jared                    
 
 
**** End of log ****
 
 


#7 TheMooMooTV

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Posted 11 February 2014 - 05:18 PM

I've tried updating my graphics drivers to 332.21 so please don't say that will solve the problem as it won't. I'm not being rude but I know it won't.



#8 hamluis

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Posted 11 February 2014 - 05:18 PM

Thanks :).

 

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

 

Save the report as BSOD.txt.

 

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

 

Louis

 

Have you tried using the Intel integrated graphics to see if problem remains?


Edited by hamluis, 11 February 2014 - 05:25 PM.


#9 TheMooMooTV

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Posted 11 February 2014 - 05:29 PM

I've tried using blue screen view before. It's good but I've only had 1 blue screen. It freezes normally rather than blue screening so that program won't help much. and no I haven't tried to use the intel integrated graphics, the reason being is it won't work for some reason and 2 it only freezes when playing games so it's not exactly suitable for running games. It's a software fault and it points to Nvidia drivers. :/ I'm not sure what else I can do.



#10 TheMooMooTV

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Posted 11 February 2014 - 05:42 PM

Here are the BSOD details you requested anyway:

 

==================================================
Dump File         : 020714-19047-01.dmp
Crash Time        : 07/02/2014 21:38:07
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000009
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`04a37d58
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+198d58
File Description  : NVIDIA Windows Kernel Mode Driver, Version 314.22
Product Name      : NVIDIA Windows Kernel Mode Driver, Version 314.22
Company           : NVIDIA Corporation
File Version      : 9.18.13.1422
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\020714-19047-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 303,634
Dump File Time    : 07/02/2014 23:43:04
==================================================


#11 hamluis

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Posted 12 February 2014 - 06:52 AM

Well...I can't think of another approach than the one I previously suggested.

 

Louis



#12 larryhyman

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Posted 12 February 2014 - 04:20 PM

OK, 2 Things come to my mind:

 

1) Over Heating, I know this has been mentioned before, but, it can be easily resolved by adding an extra fan in your box or using a laptop fan table

 

2) When ever I can't resolve a BSOD, no matter what I try, I always do a CHKDSK C: /X /R

(Don't worry if you are in windows, the hard drive check will get rescheduled at the next boot)

 

You won't believe how many get resolved like this.

 

PS: This could take a couple of hours if windows finds a lot of bad sectors because it trys to recover any data it finds.


Edited by larryhyman, 12 February 2014 - 04:22 PM.


#13 TheMooMooTV

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Posted 12 February 2014 - 05:53 PM

It's not overheating because I've used HWmonitor and the max temperature it gets to is no more than 65 degrees (Celsius).

I ran a disk check a couple of days ago and it found nothing.

I've tried a lot but I have no leads.

#14 TheMooMooTV

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Posted 14 February 2014 - 04:14 PM

I've formatted my HDD but I got another BSOD. I forgot to change the crash settings so it's a kernel dump. I've changed it to a minidump now. I'll upload it at this link: http://www.mediafire.com/download/bbxbd2hvp4iatq9/Kernel_MEMORY.zip






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