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need help with printer


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#1 Billy R

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Posted 09 February 2014 - 02:27 PM

A computer was moved and set up in a different apartment, the printer (HP Photosmart all in one) was working but not after moving.  Tried to reinstall driver but no good.  Printer still says "Offline".  Will print test page but nothing else.  Says something is wrong in the print system but troubleshooting fails to find what the problem is.  Any ideas.

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 Uselesslight

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Posted 09 February 2014 - 02:34 PM

Try completely removing the printer drivers from the add/remove programs, including any other HP printer software that installed with the driver.  Like the health monitors and what not if any are present.  Then re-install from there, printers are so annoying sometimes. 

 

EDIT: Afterwards, maybe just connect the printer via usb/wifi and see if windows update will find it and install drivers without the health monitor and other software included.


Edited by Uselesslight, 09 February 2014 - 02:35 PM.


#3 dc3

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Posted 09 February 2014 - 03:29 PM

What is the model of this HP printer?

 

If you still have the CD with the drivers for this printer, uninstall the current drivers, turn off the printer, unplug the printer from the computer, install the drivers from the CD, reconnect the printer to the computer, turn the power on and see if it works.


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#4 mjd420nova

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Posted 09 February 2014 - 09:56 PM

This has become a common problem with some machines I've checked with this fault.  The approach I use is to remove ALL mafgrs drivers/software, toolbars, monitors, all of it.  Go to the control panel select add hardware, be sure the printer is on and in a ready state but is also selected as the default.  Let whatever version of WIN use the internet to find the correct drivers for your machine.  This gets rid of at least three and sometimes up to six processes to the list and can really slow things down when the update option is enabled as it will hold off the boot final until the HP program contacts a website and gets a yes or no reply to new updates available.   The USB cables also have to be suspect too as there is some handshaking going on via the USB.  One thing about the HP units is what I call the "spit cup".  The little resevoir to hold the small amount of ink "ejected" from the cartridge during the initialization routine.  This ink can overflow the cup when moved, dries up, becomes gummy and will hold the carriage assembly from making smooth movements from the "home" position.  Most all inkjet types have this arrangement and can cause the maechanism to stick in place and an error should result from the front panel.






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