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Three separate .exe Bad Image errors


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#1 CampbellM

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Posted 08 February 2014 - 08:52 PM

Hello,

 

First time poster here. My wife's computer (Windows XP SP3),started up today for about 10 minutes. It was on long enough for her to be on Facebook when it crashed with a BSOD then shut itself off. She claims it wasn't on long enough to even see what the BSOD error messages were. She started it back up and this time when it crashed the screen simply went black and it shut itself off. The third time she started it up it would not boot into Windows. There would be a splash screen followed by three separate Bad Image error messages. All subsequent times I've tried to boot the machine up I've gotten the same three error messages. Incidentally, I can get the computer to boot into any of the Safe Modes, but it simply shows a black screen with no program icons, systray, etc. So, at this point I can't even get to where I could install any kind of software or check logs. On the surface, based on some things I've read there is some malware/viruses that behave this way with the error messages but at least in those cases folks can actually boot into safe mode. Here's what the error messages actually say:

 

winlogin.exe BAD IMAGE

 

C:\windows\WinSxS\x86 Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll is not a valid windows image. Please check this against your installation diskette

 

The other two error messages have the same following text but are:

 

lsass.exe BAD IMAGE

 

bcmwltry.exe BAD IMAGE

 

Is this the effect of a virus or malware, or is this some horrible registry failure that will necessitate a complete reinstall of Windows? Any advice on how to proceed next would be greatly appreciated.

 

Thanks



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#2 cryptodan

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Posted 08 February 2014 - 09:41 PM

Please download TDSSKiller exe version to your desktop. Double-click on TDSSKiller.exe to run the tool for known TDSS variants. Vista/Windows 7 users right-click and select Run As Administrator.
  •     Click on Change Parameters and click Detect TDLFS File System.
  •     Click the Start Scan button.
  •     Do not use the computer during the scan
  •     If the scan completes with nothing found, click Close to exit.
  •     If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  •     Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  •     Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  •     A TDSSKiller text file would be saved in Local Disk C.
  •     Copy and paste the contents of that file in your next reply.
ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#3 CampbellM

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Posted 08 February 2014 - 09:57 PM

I can't even get the computer to boot past the Windows splash screen. How am I supposed to download those programs to the desktop? Is there a way to download them on the computer that I'm typing this on, then transfer to a USB drive to put on the other computer some way?



#4 cryptodan

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Posted 08 February 2014 - 10:18 PM

Yes you can do that, and try using Safe Mode with Networking.




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