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USB mouse is freezing; problem is not the mouse or the particular port


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#1 anonanon

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Posted 08 February 2014 - 11:07 AM

I have a PC running Win XP Pro (SP3) with a 3GHz processor and 3.5 GB of RAM.  I've been using a Logitech MX310 optical mouse on this PC for four years without problems.  Now it freezes from time to time -- won't move the cursor, won't communicate a click to the computer -- for a few seconds at a time.

 

I have tried using different physical USB ports on the PC; the problem persists.

 

I have tried swapping the mouse with an identical mouse from a different computer; the problem persists on this computer.  It is a problem with the computer, not the mouse.

 

The computer has plenty of free space on the hard drive (200 GB), and the task manager does not show unusually high CPU usage.

 

What could I try next to diagnose this problem?

 

Thanks,

Roger



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#2 cryptodan

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Posted 08 February 2014 - 12:07 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 anonanon

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Posted 08 February 2014 - 01:58 PM

Thanks for responding.

 

Here are the results from Speccy:

 

http://speccy.piriform.com/results/yPBxE7RIoJ40H7FE0OoLQ66

 

 

Roger



#4 cryptodan

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Posted 08 February 2014 - 02:06 PM

Go here https://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2102&lang=eng&FamilyId=39&LineId=1100 and download the latest chipset drivers for your motherboard. You will want to use Windows XP 32bit.

#5 anonanon

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Posted 08 February 2014 - 02:16 PM

I tried to but failed.  I got this one:

 

 

download_32.gif
Intel® Graphics Media Accelerator Driver for Windows* X download_32.gif P (exe)

 

I took this one rather than the one "for developers"

 

After downloading and trying to install, I got an error message -- this computer does not meet the minimum requirements for this software

 

 

Roger



#6 anonanon

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Posted 08 February 2014 - 02:17 PM

Sorry, I wasn't clear -- I downloaded version 14.32.4.4926

 

Roger



#7 cryptodan

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Posted 08 February 2014 - 02:23 PM

Try this one https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=16835&lang=eng&OSVersion=Windows%20XP%2032-Bit%20Edition*&DownloadType=Drivers

Also have you tried installing the latest drivers for your mouse?

#8 anonanon

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Posted 08 February 2014 - 10:00 PM

That seems to be the same chipset driver file as the last one.

 

Anyway, I get the same error message -- your computer does not meet the minimum requirements for this software.

 

Are you sure it's the right one?  It says:

"This file is written specifically for the desktop Intel® 945G, 945GC, 945GT, and 945GZ Express Chipsets"

 

Speccy says I have the Intel G45/G43 Express Chipset.

 

No, I haven't checked for an updated mouse driver.  I have the same model mouse on two other computers, with so problems, so it seems unlikely that the mouse driver is the problem.  But do you think I should try to update it?  I worry that if I uninstall the existing driver, the mouse won't work at all -- and it's hard to use the computer without a mouse.

 

 

Roger



#9 cryptodan

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Posted 08 February 2014 - 10:15 PM

I would try updating it, and you can always revert back.

Here is the right one, I had assumed that it was the 945G that was G45. https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21828&lang=eng&OSVersion=Windows%20XP%2032-Bit%20Edition*&DownloadType=Drivers

Edited by cryptodan, 08 February 2014 - 10:18 PM.


#10 anonanon

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Posted 08 February 2014 - 10:50 PM

Okay, I've updated it, or anyway made sure I had installed the latest version (2006) that was on the Logitech website.  The driver seemed to install fine.  The freezing issue is still there, though.

 

Any thoughts about the chipset drivers?  Or anything else to try to fix the problem, or to diagnose it?

 

Roger



#11 cryptodan

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Posted 08 February 2014 - 10:53 PM

Does the mouse work on another PC?

#12 anonanon

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Posted 09 February 2014 - 11:07 AM

Yes, this mouse works on a different PC.  The same model mouse that works on a different PC exhibits the same freezing behavior on this PC.  So the problem is not with the mouse hardware.

 

Roger



#13 jonuk76

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Posted 10 February 2014 - 08:05 AM

If you boot into Safe Mode does the problem still occur?  To enter safe mode, I find it best to tap F8 repeatedly as the computer is restarting as the timing can be quite tricky.


7sbvuf-6.png


#14 jhayz

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Posted 11 February 2014 - 12:25 AM

 
C5 Current Pending Sector Count: 200 (200) Data 0000000001
C6 Uncorrectable Sector Count: 200 (200) Data 0000000001

 

 

Did you run the diagnostic test for your WDC hard drive already? SMART report shows unstable and uncorrectable sector attributes in Speccy. It is best to run the DOS bootable version and run the long test http://support.wd.com/product/download.asp?groupid=606&sid=2&lang=en


Tekken
 


#15 anonanon

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Posted 11 February 2014 - 11:32 PM

jonuk76,

 

I haven't tried safe mode yet but will soon.

 

Roger






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