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#1 themike1

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Posted 08 February 2014 - 10:47 AM

Alright so I let my sister use my PC last night for school, and when I get on it this morning there's a toolbart I didn't install, and it's a browser-hijacking virus, I don't know what programs are associated with this, and I'd like to get it killed as soon as possible, It's a  default-search.net thing, First of all I know how to get to my programs, is there a way, I can select all the programs I have installed and copy it here so someone can point out which thing it is, I have avast installed as my AV software.



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#2 Queen-Evie

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Posted 08 February 2014 - 11:01 AM

Yes, you can post a list of your installed programs.

Download MiniToolBox from here http://www.bleepingcomputer.com/download/minitoolbox/

Save it in case you need it later.

After downloading, open the file, check ONLY List Installed Programs.

Click GO.

When done, Notepad will be presented to you. COPY the contents of the Notepad file, then paste the results in a reply.

#3 dls62

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Posted 08 February 2014 - 11:02 AM

Hi,

 

You haven't identified your browser but if you have the latest version of Avast open the user interface, click on Tools > Browser Cleanup and run the utility.

 

If that doesn't work let us know which browser you have and we can provide some removal instructions.



#4 buddy215

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Posted 08 February 2014 - 11:10 AM

That toolbar was most likely installed during the install of a free program it was bundled with.

You can find and uninstall the add-on for that toolbar in each browser you have installed.

 

The programs below will most likely find and remove the adware. Allow them to remove whatever they find.

Malwarebytes Anti-Malware Free

AdwCleaner Download

Junkware Removal Tool Download

 

Use CCleaner to cleanup the temporary files, cookies, logs, etc. Use the default settings. Pay attention while

installing and be sure to UNcheck offers of toolbars, etc. No need to use the Registry Cleaner tool and it may cause other problems.

CCleaner - PC Optimization and Cleaning - Free Download

 

Post the results of the scans of the first three programs if you still have a problem with adware.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 themike1

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Posted 08 February 2014 - 11:24 AM

The problem is I don't know what program that was, I'm using Firefox, but she Was using IE, and here's the log

 

=========================== Installed Programs ============================

AbiWord 2.8.6 (Version: 2.8.6)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ATI AVIVO64 Codecs (Version: 11.6.0.10518)
ATI Catalyst Install Manager (Version: 3.0.812.0)
avast! Free Antivirus (Version: 9.0.2013)
Best Buy pc app (Version: 3.2.2.1)
BioExcess (Version: 7.0.67.0)
Bonjour (Version: 3.0.0.10)
Canon MX330 series MP Drivers
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0525.1041.17280)
Catalyst Control Center InstallProxy (Version: 2011.0525.1041.17280)
Catalyst Control Center Localization All (Version: 2011.0525.1041.17280)
Catalyst Control Center Profiles Mobile (Version: 2011.0525.1041.17280)
CCC Help Chinese Standard (Version: 2011.0525.1040.17280)
CCC Help Chinese Traditional (Version: 2011.0525.1040.17280)
CCC Help Czech (Version: 2011.0525.1040.17280)
CCC Help Danish (Version: 2011.0525.1040.17280)
CCC Help Dutch (Version: 2011.0525.1040.17280)
CCC Help English (Version: 2011.0525.1040.17280)
CCC Help Finnish (Version: 2011.0525.1040.17280)
CCC Help French (Version: 2011.0525.1040.17280)
CCC Help German (Version: 2011.0525.1040.17280)
CCC Help Greek (Version: 2011.0525.1040.17280)
CCC Help Hungarian (Version: 2011.0525.1040.17280)
CCC Help Italian (Version: 2011.0525.1040.17280)
CCC Help Japanese (Version: 2011.0525.1040.17280)
CCC Help Korean (Version: 2011.0525.1040.17280)
CCC Help Norwegian (Version: 2011.0525.1040.17280)
CCC Help Polish (Version: 2011.0525.1040.17280)
CCC Help Portuguese (Version: 2011.0525.1040.17280)
CCC Help Russian (Version: 2011.0525.1040.17280)
CCC Help Spanish (Version: 2011.0525.1040.17280)
CCC Help Swedish (Version: 2011.0525.1040.17280)
CCC Help Thai (Version: 2011.0525.1040.17280)
CCC Help Turkish (Version: 2011.0525.1040.17280)
ccc-core-static (Version: 2011.0525.1041.17280)
ccc-utility64 (Version: 2011.0525.1041.17280)
Conexant HD Audio (Version: 8.54.4.50)
CyberLink YouCam (Version: 3.1.3728)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dropbox (Version: 2.4.11)
EgisTec ES603 WDM Driver (Version: 3.0.20.0)
Energy Management (Version: 6.0.2.1)
Fallout Mod Manager 0.13.21
Fallout: New Vegas
Google Chrome (Version: 32.0.1700.107)
Google Drive (Version: 1.13.5782.599)
Google Update Helper (Version: 1.3.22.3)
HitmanPro 3.7 (Version: 3.7.8.208)
Internet TV for Windows Media Center (Version: 4.2.2.0)
iTunes (Version: 11.1.3.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Lenovo EasyCamera (Version: 2.16.23.3)
Lenovo EE Boot Optimizer (Version: 0.0.1.7)
Lenovo OneKey Recovery (Version: 7.0.0.2525)
Lenovo Security Suite (Version: 2.0.13.0)
LG USB Modem driver
Linkey (Version: 0.0.0.256)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 365 Home Premium Preview - en-us (Version: 15.0.4128.1025)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6003.0710)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Nexus Mod Manager (Version: 0.45.7)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4128.1025)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4128.1022)
Paint.NET v3.5.11 (Version: 3.61.0)
PDFCreator (Version: 1.2.0)
Port Locker (Version: 1.0.5.24)
Power2Go (Version: 5.6.0.7303)
PowerXpressHybrid (Version: 1.00.0000)
Ralink RT2860 Wireless LAN Card (Version: 1.2.0.30)
Realtek Ethernet Controller Driver (Version: 7.42.304.2011)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10008)
Revo Uninstaller Pro 3.0.7 (Version: 3.0.7)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
Settings Manager (Version: 5.0.0.11111)
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.11 (Version: 6.11.102)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.2.5.2)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 64-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 64-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 64-Bit Edition
UserGuide (Version: 1.0.0.6)
Vector Magic (Version: 1.15)
VeriFace (Version: 4.0.0.1224)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (Version: 12/02/2010 6.1.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
WinZip 17.5 (Version: 17.5.10562)
WMV9/VC-1 Video Playback (Version: 1.00.0000)

**** End of log ****
 



#6 themike1

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Posted 08 February 2014 - 11:26 AM

Also, It's on both IE, and Firefox, I'd like this thing killed and purged from my PC, if possible

EDIT:  And checked Chrome it's on their too.


Edited by themike1, 08 February 2014 - 11:32 AM.


#7 themike1

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Posted 08 February 2014 - 12:47 PM

OK so I was using those three things you guys told me to, And they froze, So I restarted my PC, and It's letting me log in, but won't even go to the desktop, I'm using by Backup one, But, I may have to wait a bit then try to restart it, or If worse comes to worse, and I really don' want to do this I'll have to  go t best buy, and pay to get it fixed, any tips, on what I can do to avid the second option and I'm DL'ing the minitoolbox thing, so I can post the log, and please tell me if theres anything bad on this PC I'm using now.

 



#8 themike1

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Posted 08 February 2014 - 12:50 PM

Here's my backup PC's log.

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
AbiWord 2.8.6 (Version: 2.8.6)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Alcor Micro USB Card Reader (Version: 1.2.0117.08443)
Ask Toolbar (Version: 1.15.2.0)
ASUS AI Recovery (Version: 1.0.13)
ASUS FancyStart (Version: 1.1.0)
ASUS LifeFrame3 (Version: 3.0.21)
ASUS Live Update (Version: 2.5.9)
ASUS Power4Gear Hybrid (Version: 1.1.43)
ASUS SmartLogon (Version: 1.0.0009)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0031)
ASUS Virtual Camera (Version: 1.0.21)
AsusScr_K3 Series_ENG (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.3.585)
ATK Package (Version: 1.0.0008)
Best Buy pc app (Version: 3.1.1.0)
Bing Bar (Version: 7.1.361.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Canon MX330 series MP Drivers
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3602c)
D3DX10 (Version: 15.4.2368.0902)
ETDWare PS/2-X64 8.0.5.1_WHQL (Version: 8.0.5.1)
Fallout: New Vegas
Fast Boot (Version: 1.0.9)
Giant Savings (Version: 1.18.149.149)
Governor of Poker (Version: 32.0.0.0)
Governor of Poker 2 (Version: 32.0.0.0)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2321)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (Version: 1.0.0.0142)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.0.2.0518)
Intel® PROSet/Wireless WiFi Software (Version: 14.0.3000)
Intel® WiDi (Version: 2.1.35.0)
Intel® Wireless Display
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Junk Mail filter update (Version: 15.4.3502.0922)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 27.0 (x86 en-US) (Version: 27.0)
Mozilla Maintenance Service (Version: 27.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Nuance PDF Reader (Version: 6.00.0041)
President Forever 2008 + Primaries Demo - v. 1.6.0.7
Prime Minister Forever - Canada 2011 - Demo - v. 1.2.7
Realtek High Definition Audio Driver (Version: 6.0.1.6304)
Sid Meier's Civilization V
Sonic Focus (Version: 1.00.0000)
SPORE™ Creature Creator Trial Edition (Version: 1.00.0000)
Steam (Version: 1.0.0.0)
swMSM (Version: 12.0.0.1)
The Political Machine Demo
Trend Micro Titanium Internet Security (Version: 3.0)
Trend Micro Titanium Internet Security (Version: 3.00)
Uncompressor
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFlash (Version: 2.31.0)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Wireless Console 3 (Version: 3.0.19)
World in Conflict (Version: 1.0.0.0)
ZiggyTV Toolbar Updater (Version: 1.2.1.23037)



#9 buddy215

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Posted 08 February 2014 - 01:05 PM

I'm assuming you installed MalwareBytes AntiMalware FREE. If so, boot into safe mode and run a scan with MBAM.

Allow it to remove whatever it finds.

 

Expand on what you did. Did you install and run each program separately, as you should have or did you install and

attempt to run all three at the same time? The three I am referring to are MBAM, AdwCleaner and Junkware Removal.

 

Ziggy TV Toolbar Updater is part of Ask toolbar....neither are needed or desirable.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 themike1

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Posted 08 February 2014 - 01:20 PM

WHo

 

I'm assuming you installed MalwareBytes AntiMalware FREE. If so, boot into safe mode and run a scan with MBAM.

Allow it to remove whatever it finds.

 

Expand on what you did. Did you install and run each program separately, as you should have or did you install and

attempt to run all three at the same time? The three I am referring to are MBAM, AdwCleaner and Junkware Removal.

 

Ziggy TV Toolbar Updater is part of Ask toolbar....neither are needed or desirable.

o[s, I tried to run all three at the same time I'm in safemode now thogh, How do I run mBAM in it



#11 themike1

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Posted 08 February 2014 - 01:21 PM

and I figured that out, sorry I have bth PC's near ,e one on my desk the other on my lap, I'm failing at mlti-taking.



#12 buddy215

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Posted 08 February 2014 - 01:28 PM

* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

 

What version of Windows are using?


Edited by buddy215, 08 February 2014 - 01:32 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 themike1

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Posted 08 February 2014 - 01:30 PM

And It finished I have 9 things detected I'm in safe mode what do I do from here?



#14 themike1

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Posted 08 February 2014 - 01:34 PM

Alright I'm logging back in on that PC now, and It logged in, but it's a black screen where the desktop should be, I'm going to give it a minte and see what happens.



#15 themike1

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Posted 08 February 2014 - 01:36 PM

but theres no circle thing, telling me to wait the blue circle saying when somethings in progress or not respodning like I think it was vista that had the hourglas as its symbol.






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