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RunDll error on startup


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#1 xendistar

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Posted 08 February 2014 - 06:38 AM

Everytime I login on a new laptop I get an error on the screen (see attached picture).

 

The laptop came with window 7 installed and window 8 recovery disk. I used the recovery disk to install windows 8 updated and then upgraded to 8.1 The error appeared after the 8.1 upgrade, I have since updated 8.1 with available MS updates. I have found no program or hardware that fails to work correctly (although I guess I have yet to try all of them), there are no yellow exclamation marks in device manager. It is not user specific as I have made a couple of local users and those users get the same error.

 

I have checked the event log and can only find one errors

 

Driver\WUDFRD failed to load USB\VID_138&PID_011\d5b5be350587

 

Checking on line is suggests that it is a window device driver error but as I have not found anything not working, and device manager is not indicating any problem devices I am not sure what to try next.

 

Any suggestions?

 

Mod Edit:  Moved from AII to Win 8 per OP request - Hamluis.

Attached Files


Edited by hamluis, 08 February 2014 - 11:29 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 dls62

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Posted 08 February 2014 - 08:10 AM

The error dialog box suggests that there is an autostart program shortcut where the target executable is not contained within double quotation marks - e.g. "C:\Program Files\MyProg\Program.exe".  As we know Windows complains about spaces in a command, but which one?

 

The event log error looks as though it relates to a fingerprint reader - do you have one on your laptop?  You might need updated drivers for it or it may be connected to the error dialog.



#3 xendistar

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Posted 08 February 2014 - 08:58 AM

Please return my post to the Windows 8 forum as it has nothing to do with possible Malware or Virus infection!!



#4 xendistar

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Posted 08 February 2014 - 04:27 PM

Hi Dls Thanks for the info, yes I do have a fingerprint reader but it turns out the error message had nothing to do with the error in the event log. It turns out that the error message was to do with the Lenovo Power management software. 

 

Through a process of elimination I disabled all option in the system startup ( I used a program called "Starter"), I disabled each one and then enabled one at a time and rebooting each time until the error message reappeared. I have currently disabled Lenovo power management.



#5 quietman7

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Posted 08 February 2014 - 08:22 PM

( I used a program called "Starter")

Excellent choice for a Startup Manager. Not only do I use Starter but I recommend it often.

Good work at using it to resolve the problem. Persistence pays off. :thumbup2:
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#6 dls62

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Posted 09 February 2014 - 09:30 AM

 

( I used a program called "Starter")

Excellent choice for a Startup Manager. Not only do I use Starter but I recommend it often.

Good work at using it to resolve the problem. Persistence pays off. :thumbup2:

 

 

Not something I've used myself before.  I have just had a look at the portable version and it's certainly a well laid out and simple to use program.

 

Pity it seems to be no longer in development - last version released in 2009.



#7 quietman7

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Posted 09 February 2014 - 09:36 AM

Yes no updates in a while but it still works better than some of the newer startup managers.


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