Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computers turning off and short cuts missing


  • This topic is locked This topic is locked
9 replies to this topic

#1 poorcomputerboy

poorcomputerboy

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 07 February 2014 - 11:35 PM

Hi my computer seems to be shutting off randomly and short cuts on the desk top that I click on say the program or path is missing.  Any help or what I should do would be great.  Thanks.



BC AdBot (Login to Remove)

 


#2 poorcomputerboy

poorcomputerboy
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 09 February 2014 - 10:32 AM

Any suggestions by anyone of what I can run....



#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 10 February 2014 - 09:36 PM

Hello and welcome...
 
Let do this first and see.
 
Download Windows Repair (All in One) from this site Install the program then run it. NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator". NOTE 2. Disable your antivirus program before running Windows Repair. Go to Step 2 and click on Check button next to 1. See If Check Disk Is Needed. If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk. In that case make sure you restart computer. p22004342.gif Once the above is done go to Step 3 and allow it to run System File Check by clicking on Do It button: p22004343.gif Go to Step 4 and under "System Restore" click on Create button: p22004346.gif Go to Start Repairs tab and click Start button. Leave all checkmarks as they're. NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design. Click on Start button. p22004347.gifPost Windows Repair log which is located in the following folder: 64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs 32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 poorcomputerboy

poorcomputerboy
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 12 February 2014 - 04:58 PM

Here is the repair log....

 

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Ultimate
OS Architecture: 32-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: PETES-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: C:\Users\Pete's
Current Profile SID: S-1-5-21-684042398-3119644929-1456240709-1000
Current Profile Classes: S-1-5-21-684042398-3119644929-1456240709-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Pete's\AppData\Local
--------------------------------------------------------------------------------

Starting Repairs...
   Start (12/02/2014 2:29:45 PM)

01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (12/02/2014 2:29:45 PM)
   Running Repair Under Current User Account
   Done (12/02/2014 2:29:47 PM)

01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (12/02/2014 2:29:47 PM)
   Running Repair Under System Account
   Done (12/02/2014 2:30:41 PM)

01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (12/02/2014 2:30:41 PM)
   Running Repair Under System Account
   Done (12/02/2014 2:31:06 PM)

03 - Register System Files
   Start (12/02/2014 2:31:06 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:31:23 PM)

04 - Repair WMI
   Start (12/02/2014 2:31:24 PM)
   Running Repair Under Current User Account
   Done (12/02/2014 2:33:59 PM)

05 - Repair Windows Firewall
   Start (12/02/2014 2:33:59 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:34:30 PM)

06 - Repair Internet Explorer
   Start (12/02/2014 2:34:30 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:34:44 PM)

07 - Repair MDAC/MS Jet
   Start (12/02/2014 2:34:44 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:34:51 PM)

08 - Repair Hosts File
   Start (12/02/2014 2:34:51 PM)
   Running Repair Under System Account
   Done (12/02/2014 2:34:53 PM)

09 - Remove Policies Set By Infections
   Start (12/02/2014 2:34:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:34:58 PM)

11 - Repair Icons
   Start (12/02/2014 2:34:58 PM)
   Running Repair Under System Account
   Done (12/02/2014 2:35:01 PM)

12 - Repair Winsock & DNS Cache
   Start (12/02/2014 2:35:01 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:14 PM)

14 - Repair Proxy Settings
   Start (12/02/2014 2:35:14 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:18 PM)

16 - Repair Windows Updates
   Start (12/02/2014 2:35:18 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:33 PM)

17 - Repair CD/DVD Missing/Not Working
   Start (12/02/2014 2:35:34 PM)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (12/02/2014 2:35:34 PM)

18 - Repair Volume Shadow Copy Service
   Start (12/02/2014 2:35:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:38 PM)

20 - Repair MSI (Windows Installer)
   Start (12/02/2014 2:35:38 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:49 PM)

22.01 - Repair bat Association
   Start (12/02/2014 2:35:49 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:54 PM)

22.02 - Repair cmd Association
   Start (12/02/2014 2:35:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:35:59 PM)

22.03 - Repair com Association
   Start (12/02/2014 2:35:59 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:03 PM)

22.04 - Repair Directory Association
   Start (12/02/2014 2:36:03 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:08 PM)

22.05 - Repair Drive Association
   Start (12/02/2014 2:36:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:13 PM)

22.06 - Repair exe Association
   Start (12/02/2014 2:36:13 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:17 PM)

22.07 - Repair Folder Association
   Start (12/02/2014 2:36:17 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:22 PM)

22.08 - Repair inf Association
   Start (12/02/2014 2:36:22 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:27 PM)

22.09 - Repair lnk (Shortcuts) Association
   Start (12/02/2014 2:36:27 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:32 PM)

22.10 - Repair msc Association
   Start (12/02/2014 2:36:32 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:36 PM)

22.11 - Repair reg Association
   Start (12/02/2014 2:36:36 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:41 PM)

22.12 - Repair scr Association
   Start (12/02/2014 2:36:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:46 PM)

23 - Repair Windows Safe Mode
   Start (12/02/2014 2:36:46 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:36:50 PM)

24 - Repair Print Spooler
   Start (12/02/2014 2:36:50 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:37:03 PM)

25 - Restore Important Windows Services
   Start (12/02/2014 2:37:03 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:37:08 PM)

26 - Set Windows Services To Default Startup
   Start (12/02/2014 2:37:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (12/02/2014 2:37:17 PM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

Cleaning up empty logs...

All Selected Repairs Done.
   Done (12/02/2014 2:37:17 PM)
   Total Repair Time: 00:07:32

...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account



#5 poorcomputerboy

poorcomputerboy
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 12 February 2014 - 05:37 PM

I keep getting when I click on most of my desktop icons that the short cut has been changed or modified so I can't open the program.. same thing is happening from the start panel....



#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 12 February 2014 - 08:01 PM

OK, lets run these and look for malware.

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
.


Please download Malwarebytes Anti-Malware mbamicontw5.gif and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 poorcomputerboy

poorcomputerboy
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 12 February 2014 - 11:11 PM

Ok here are the logs....

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/12/2014 08:59:49 PM in x86 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\L\ [ZA Dir]
     * C:\Users\Pete's\AppData\Local\Google\Desktop\Install\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{5d2a94d7-3736-4627-bb81-2d77dcc97f99}\U\ [ZA Dir]

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 02/12/2014 09:00:28 PM
Execution time: 0 hours(s), 0 minute(s), and 38 seconds(s)

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.13.01

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16750
Pete's :: PETES-PC [administrator]

12/02/2014 9:02:13 PM
MBAM-log-2014-02-12 (21-07-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 242566
Time elapsed: 4 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Pete's\Downloads\setup.exe (PUP.Optional.Bundlore) -> No action taken.

(end)



#8 poorcomputerboy

poorcomputerboy
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 13 February 2014 - 10:34 PM

The problem I'm having now is when I click of desktop shortcuts it says there missing as well as when I go to start and program in Windows 7 most saying the shortcut is missing. When I try to click on a word document it trys to do a re-install of word install of it opening.  Whatever malware I had must have screwed my programs up. Any idea on how I can get all my programs to work again.. Thanks



#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 14 February 2014 - 01:50 PM

Hello, you have a Zeroaccess infection. We need to make a new topic with a DDS log.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 14 February 2014 - 10:01 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users