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Windows Corruption Issues


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#1 zxcvasdf

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Posted 07 February 2014 - 08:36 PM

Previous MRL topic:  http://www.bleepingcomputer.com/forums/t/522124/computer-problems/page-4

 

Mod Edit:  Removed log data previously posted - Hamluis


Edited by hamluis, 07 February 2014 - 08:49 PM.
Edited titel to reflect issues - Hamluis.


BC AdBot (Login to Remove)

 


#2 hamluis

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Posted 07 February 2014 - 08:44 PM

System manufacturer and model?

 

Please...do not submit random data.  Submit data as requested by someone trying to assist you.  Thanks :).

 

Louis


Edited by hamluis, 08 February 2014 - 11:16 AM.


#3 zxcvasdf

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Posted 07 February 2014 - 08:47 PM

SONY VAIO C140G

Edited by zxcvasdf, 08 February 2014 - 10:42 AM.


#4 hamluis

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Posted 07 February 2014 - 09:01 PM

System specs.

 

The only drivers for this system available at the Sony website...are for XP MCE or Vista.

 

Do you have the disks which came with this computer?

 

Louis



#5 zxcvasdf

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Posted 07 February 2014 - 09:02 PM

Computer didn't come with disks :( I am running XP MCE


Edited by zxcvasdf, 07 February 2014 - 09:03 PM.


#6 hamluis

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Posted 08 February 2014 - 07:02 AM

Then you have limitied options for attempting to overcome file corruption of any type.

 

First...try to run the chkdsk /r command.  Start/Run...type chkdsk /r and hit Enter.  Type Y in new screen and hit Enter.  Reboot...the command will execute and then boot into Windows.

 

Once system boots into Windows...Start/Run...type sfc /scannow and hit Enter.  If a message comes up, asking that insert a CD, hit Cancel and post back here.

 

Louis



#7 zxcvasdf

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Posted 08 February 2014 - 10:30 AM

I have tried chkdsk /r and scannow. Still havent fix issue. Can I use any Windows XP recovery disc even if its not for my pc?

#8 hamluis

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Posted 08 February 2014 - 11:18 AM

Recovery disks...are not the same or equivalent in any way to a MS Genuine XP install disk.

 

Recovery disks are prepared by OEMs (Dell, Lenovo, etc.) as a means of returning a system to the status that it was when sold.  Any recovery disk prepared by an OEM...is not intended to be used on any other system, it is not a disk intended to be capable of reinstalling Windows on any other system.  It (merely) puts all the software and O/S on the system...that was on the system at the time the purchaser bought it.  It's analogous to the Windows System Restore function, except that it can only go back to the beginning, when the system was purchased.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#9 zxcvasdf

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Posted 08 February 2014 - 07:12 PM

Problem with Speccy when creating snapshot. It needs internet connection which this laptop doesn't have due a possible WMI corruptions. However, I did save the log and it shows : "Unknown system error: 0x8007050a"  in the summary tab.

 

Minitool log

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by BC (administrator) on 08-02-2014 at 15:57:42
Running from "C:\Documents and Settings\BC\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ================================

Could not start eventlog service, could not read events.

System error 3 has occurred.

The system cannot find the path specified.


=========================== Installed Programs ============================

7-Zip 4.65
Adobe Download Manager (Version: 1.6.2.63)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AIM 7
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
CameraHelperMsi (Version: 13.31.1038.0)
CCleaner (Version: 4.06)
CDDRV_Installer (Version: 1.00.0000)
Click to DVD 2.0.03 Menu Data (Version: 2.0.03)
Click to DVD 2.5.30 (Version: 2.5.30)
Click to DVD Tutorial (Version: 1.00)
Click-N-Ship® for Business (Version: 4.1.0.0)
CPUID CPU-Z 1.61
CPUID HWMonitor 1.18
Defraggler (Version: 2.14)
DVgate Plus
Easy File Locker 1.3 (Version: 1.3)
EasyTether (Version: 1.1.18)
EasyTether ADB USB driver (Version: 1.0.1)
erLT (Version: 1.20.138.34)
FileHippo.com Update Checker
Google Talk Plugin (Version: 3.1.4.8140)
Google Update Helper (Version: 1.3.21.135)
HDD Health v3.3 Beta
HiJackThis (Version: 1.0.0)
HijackThis 2.0.2 (Version: 2.0.2)
HP PrecisionScan
IE Privacy Keeper
Image Converter 2 Plus (Version: 2.2.06)
ImageStation (Version: 1.0.0)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless WiFi Software (Version: 15.03.2000)
InterVideo WinDVD for VAIO (Version: 5.0-B11.768)
ISScript (Version: 3.00.185)
iTunes (Version: 11.0.1.12)
KhalSetup (Version: 3.30.165)
LAN Setting Utility
Last.fm 1.5.4.27091
Logitech Vid HD (Version: 7.2 (7259))
Logitech Webcam Software (Version: 2.31)
LWS Facebook (Version: 13.31.1038.0)
LWS Gallery (Version: 13.31.1038.0)
LWS Help_main (Version: 13.31.1044.0)
LWS Launcher (Version: 13.31.1038.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.31.1038.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.31.1038.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Macromedia Flash Player 8 (Version: 8.0.24.0)
Macromedia Flash Player 8 Plugin (Version: 8.0.24.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Memory Stick Formatter
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Data Access Components KB870669
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Digital Image Starter Edition 2006 (Version: 11.0.0422)
Microsoft Digital Image Starter Edition 2006 Editor (Version: 11.0.0422)
Microsoft Digital Image Starter Edition 2006 Library (Version: 11.0.0422)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C Runtime (Version: 8.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 5.0 (x86 en-US) (Version: 5.0)
mProSafe (Version: 9.00.0000)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
mWlsSafe (Version: 9.00.0000)
Napster (Version: 3.7.2.6)
Napster Burn Engine (Version: 3.5.0000)
Office 2003 Trial Assistant (Version: 1.0.0)
ooVoo (Version: 3.5.3023)
OpenMG AAC Add-on Module 1.0.00 (Version: 1.0.00.04270)
OpenMG Limited Patch 4.5-06-05-12-01
OpenMG Metadata Extractor for Windows Media Player (Version: 1.0.02.03110)
OpenMG Secure Module 4.5.01 (Version: 4.5.01.04270)
OpenOffice.org 3.4 (Version: 3.4.9590)
Paint.NET v3.5.10 (Version: 3.60.0)
Pharos
Process Hacker 2.30 (r5267) (Version: 2.30.0.5267)
Quicken 2006 (Version: 15.1.4.5)
QuickTime (Version: 7.73.80.64)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.5)
Realtek High Definition Audio Driver (Version: 5.10.0.5268)
RealUpgrade 1.1 (Version: 1.1.0)
Recuva (Version: 1.44)
Respondus LockDown Browser (Version: 1.02.0001)
Revo Uninstaller 1.94 (Version: 1.94)
Roxio DigitalMedia Audio (Version: 2.0.4)
Safari (Version: 5.34.57.2)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.23.0)
Segoe UI (Version: 14.0.4327.805)
Setting Utility Series
Skype™ 6.0 (Version: 6.0.126)
Sonic Encoders (Version: 1.00)
SonicStage 4.0 (Version: 4.0)
Sony Certificate PCH
Sony MP4 Shared Library (Version: 2.0)
Sony USB Mouse
Sony Utilities DLL
Sony Video Shared Library (Version: 2.0.01)
Speccy (Version: 1.16)
Spotify (Version: 0.6.1)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.6.1032)
Surf Anonymous Free (Version: 2.2.7.2)
swMSM (Version: 12.0.0.1)
TuneUp Utilities Language Pack (en-US) (Version: 12.0.3600.104)
TuneUp Utilities Language Pack (en-US) (Version: 13.0.3020.7)
TuneUp Utilities Language Pack (en-US) (Version: 9.0.4700.23)
Unlocker 1.9.1 (Version: 1.9.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
UPS Thermal Printer Plugin - Version 8.10
VAIO Backup Utility (Version: 1.00.7246)
VAIO Breeze Wallpaper (Version: 1.0.01.13200)
VAIO Central (Version: 1.1.02.032706)
VAIO Entertainment Platform (Version: 1.2.32.06120)
VAIO Event Service
VAIO Hardware Diagnostics
VAIO Light Flo Wallpaper
VAIO Media 5.0 (Version: 5.0.20)
VAIO Media AC3 Decoder 1.0
VAIO Media Integrated Server 5.0
VAIO Media Redistribution 5.0 (Version: 5.0.20)
VAIO Media Registration Tool 5.0 (Version: 5.0.00)
VAIO Original Screen Saver
VAIO Original Screen Saver VAIO Cozy Screen SD Wide Contents
VAIO Power Management
VAIO Registration (Version: 17.1.1)
VAIO Support Central (Version: 1.1.1.060802)
VAIO Update 3 (Version: 3.0.02.05090)
VAIOSurveySA (Version: 4.02)
VC 9.0 Runtime (Version: 1.0.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
WD Drive Manager (x86) (Version: 2.107)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Intel Corporation (ialm) Display  (03/23/2006 6.14.10.4543) (Version: 03/23/2006 6.14.10.4543)
Windows Driver Package - Marvell (yukonwxp) Net  (05/23/2006 8.56.1.3) (Version: 05/23/2006 8.56.1.3)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows PowerShell™ 1.0 (Version: 1)
WinX DVD Player 3.0
Wireless Switch Setting Utility
Youtube Downloader HD v. 2.9.5
ZoneAlarm Antivirus (Version: 11.0.000.057)
ZoneAlarm Firewall (Version: 11.0.000.057)
ZoneAlarm Security (Version: 11.0.000.057)

========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 2038.11 MB
Available physical RAM: 1447.44 MB
Total Pagefile: 3405.09 MB
Available Pagefile: 2901.92 MB
Total Virtual: 2047.88 MB
Available Virtual: 2004.4 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:104.79 GB) (Free:54.16 GB) NTFS
4 Drive g: (BC) (Removable) (Total:0.95 GB) (Free:0.86 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator            Administrator!           ASPNET                   
BC                       Guest                    HelpAssistant            
SUPPORT_388945a0         


**** End of log ****
 


Edited by zxcvasdf, 08 February 2014 - 07:13 PM.


#10 hamluis

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Posted 08 February 2014 - 08:08 PM

There's not a lot I can suggest from what's posted...I do suggest uninstalling (via Add/Remove Programs) the following:

 

TuneUp Utilities Language Pack (en-US) (Version: 12.0.3600.104)
TuneUp Utilities Language Pack (en-US) (Version: 13.0.3020.7)
TuneUp Utilities Language Pack (en-US) (Version: 9.0.4700.23)
 

Run the chkdsk /r command after uninstallation of the above.

 

You can try the following for running sfc /scannow without the disk:  How to perform a SFC -SCANNOW without the CD - TeachNovice Q&A - http://www.teachnovice.com/152/how-to-perform-a-sfc-scannow-without-the-cd

 

A longshot worth pursuing, IMO...reinstall SP3, then reinstall all subsequent updates.  I have seen this resolved some corruption issues that otherwise could not be addressed.

 

XP SP3 Network Download Package , you can download it on another system, burn it to CD/DVD...then install from disk or your desktop.

 

Louis



#11 zxcvasdf

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Posted 08 February 2014 - 08:48 PM

I don't see

TuneUp Utilities Language Pack (en-US) (Version: 12.0.3600.104),

TuneUp Utilities Language Pack (en-US) (Version: 13.0.3020.7),

TuneUp Utilities Language Pack (en-US) (Version: 9.0.4700.23)

in the Add or Remove Programs, is there another way to delete it?

 

 

My current SourcePath type is REG_SZ and Data is c:\windows.

Does that look correct?


Edited by zxcvasdf, 08 February 2014 - 09:25 PM.


#12 cryptodan

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Posted 08 February 2014 - 10:20 PM

Here is the TuneUp Utilities Removal Tool: http://www.avg.com/filedir/util/TuneUp_Remover.exe

#13 zxcvasdf

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Posted 08 February 2014 - 10:24 PM

Can a Computer Expert confirm this is legit? No offense Cryptodan, I just want to make sure :P



#14 cryptodan

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Posted 08 February 2014 - 10:48 PM

That came directly from AVG's Website, so yes it is legit, and I wouldn't point people to crap ware.

#15 zxcvasdf

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Posted 08 February 2014 - 10:51 PM

Have you tried it before? :/


Edited by zxcvasdf, 08 February 2014 - 10:53 PM.





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