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Trojan.agent/gen nullo short


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20 replies to this topic

#1 Jeanninec

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Posted 07 February 2014 - 08:21 PM

Hi. Thank you on advance. I have this above named virus on my computer and I can't get rid of it. Please help! Thanks!


Edited by Queen-Evie, 07 February 2014 - 08:55 PM.
moved from Windows 7 to the appropriate forum


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#2 Broni

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Posted 08 February 2014 - 01:08 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 Jeanninec

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Posted 09 February 2014 - 01:24 AM

Hi. and Thank you! I'm going to do all the reports you requested. Before I forget, SAS says the Trojan is in the ADPRVIDER.DLL , also, your one program, which names escapes me at the moment, but I'll let you know, said that I had a Rootkit Zero Access in TCP/IPSTACK



#4 Jeanninec

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  • Local time:06:00 PM

Posted 09 February 2014 - 01:50 AM

Results of screen317's Security Check version 0.99.79
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
AVG PC TuneUp 2014
AVG PC TuneUp 2014 (en-US)
AVG PC TuneUp Language Pack (en-US)
CCleaner
Java™ 6 Update 26
Java™ 6 Update 22
Java version out of Date!
Adobe Flash Player 12.0.0.44
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (26.0)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````



Farbar Service Scanner Version: 02-02-2014
Ran by mama (administrator) on 08-02-2014 at 22:29:47
Running from "C:\Users\mama\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GIC09OM1"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============
Checking Start type iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to retrieve ImagePath of iphlpsvc. The value does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to retrieve ServiceDll of iphlpsvc. The value does not exist.


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys
[2013-10-08 20:52] - [2013-09-13 16:48] - 0338944 ____A (Microsoft Corporation) F81BB7E487EDCEAB630A7EE66CF23913

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-10-08 20:52] - [2013-09-07 18:07] - 1294272 ____A (Microsoft Corporation) CA59F7C570AF70BC174F477CFE2D9EE3

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-08-14 15:32] - [2013-07-08 20:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

C:\Program Files\Windows Defender\MpSvc.dll
[2013-07-09 10:13] - [2013-05-26 20:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

MiniToolBox by Farbar Version: 23-01-2014
Ran by mama (administrator) on 08-02-2014 at 22:32:38
Running from "C:\Users\mama\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZRRWQJ4G"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : mama-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lv.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 40-61-86-7A-0C-B3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::55e5:4e84:f06d:7909%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, February 08, 2014 11:00:36 AM
Lease Expires . . . . . . . . . . : Sunday, February 09, 2014 10:57:30 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 239100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-54-49-A1-40-61-86-7A-0C-B3
DNS Servers . . . . . . . . . . . : 68.105.28.11
68.105.29.11
68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{3FB8A965-BA22-4078-8FF6-153C01DB91B9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cdns1.cox.net
Address: 68.105.28.11

Name: google.com
Addresses: 2607:f8b0:4007:805::1008
74.125.224.167
74.125.224.168
74.125.224.169
74.125.224.174
74.125.224.160
74.125.224.161
74.125.224.162
74.125.224.163
74.125.224.164
74.125.224.165
74.125.224.166


Pinging google.com [74.125.239.5] with 32 bytes of data:
Request timed out.
Reply from 74.125.239.5: bytes=32 time=21ms TTL=55

Ping statistics for 74.125.239.5:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms
Server: cdns1.cox.net
Address: 68.105.28.11

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Request timed out.
Reply from 98.138.253.109: bytes=32 time=106ms TTL=51

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 106ms, Average = 106ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...40 61 86 7a 0c b3 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 276
192.168.1.100 255.255.255.255 On-link 192.168.1.100 276
192.168.1.255 255.255.255.255 On-link 192.168.1.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::55e5:4e84:f06d:7909/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/08/2014 02:06:12 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (02/08/2014 02:06:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007043c, This service cannot be started in Safe Mode
.


Operation:
Instantiating VSS server

Error: (02/08/2014 02:06:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]


Operation:
Instantiating VSS server

Error: (02/08/2014 01:39:16 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (02/08/2014 01:39:16 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007043c, This service cannot be started in Safe Mode
.


Operation:
Instantiating VSS server

Error: (02/08/2014 01:39:16 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]


Operation:
Instantiating VSS server

Error: (02/08/2014 01:18:28 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (02/08/2014 01:18:27 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007043c, This service cannot be started in Safe Mode
.


Operation:
Instantiating VSS server

Error: (02/08/2014 01:18:27 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]


Operation:
Instantiating VSS server

Error: (02/08/2014 01:06:09 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Microsoft Fix it 50535; Error = 0x8007043c).


System errors:
=============
Error: (02/08/2014 11:03:13 AM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}

Error: (02/08/2014 11:00:58 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (02/08/2014 11:00:58 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (02/08/2014 11:00:48 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (02/08/2014 11:00:42 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (02/08/2014 11:00:39 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (02/08/2014 11:00:39 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (02/08/2014 11:00:39 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (02/08/2014 11:00:39 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
PCTSD
SASDIFSV
SASKUTIL
SCDEmu
spldr
Wanarpv6

Error: (02/08/2014 11:00:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (02/08/2014 02:06:12 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c

Error: (02/08/2014 02:06:12 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 02:06:12 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 01:39:16 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c

Error: (02/08/2014 01:39:16 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 01:39:16 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 01:18:28 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c

Error: (02/08/2014 01:18:27 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 01:18:27 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode


Operation:
Instantiating VSS server

Error: (02/08/2014 01:06:09 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled Microsoft Fix it 505350x8007043c


CodeIntegrity Errors:
===================================
Date: 2012-07-25 18:55:29.330
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-25 18:55:29.251
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-25 18:43:23.109
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-25 18:43:23.000
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-25 18:06:29.843
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-25 18:06:29.781
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-24 17:11:52.390
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-24 17:11:52.328
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-24 00:08:10.906
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-07-24 00:08:10.843
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe After Effects CS4 (Version: 9)
Adobe AIR (Version: 1.5.3.9130)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color Video Profiles AE CS4 (Version: 2.0)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Dynamiclink Support (Version: 1)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Fonts All (Version: 2.0)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe MotionPicture Color Files CS4 (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Setup (Version: 2.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AVG PC TuneUp 2014 (en-US) (Version: 14.0.1001.174)
AVG PC TuneUp 2014 (Version: 14.0.1001.174)
AVG PC TuneUp Language Pack (en-US) (Version: 12.0.4000.108)
AVG SafeGuard toolbar (Version: 17.0.0.12)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.20)
Celtx (2.9.1) (Version: 2.9.1 (en-US))
D3DX10 (Version: 15.4.2368.0902)
DivX Setup (Version: 2.6.1.8)
D-Link DWA-130 Wireless N USB Adapter (Version: )
Dropbox (Version: 2.4.11)
GIMP version 2.8.0 (Version: 2.8.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® TV Wizard
iTunes (Version: 11.1.3.8)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Security Scan (Version: 12.0.1.340)
LimeWire 5.6.2 (Version: 5.6.2)
LPEConnectFix 1.0
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Professional Edition 2003 (Version: 11.0.5207.5)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
MpcStar 5.3 (Version: 5.3)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PC Tools on-the-fly Scanner 9.0 (Version: 9.0)
Photoshop Camera Raw (Version: 5.0)
PowerISO (Version: 4.7)
QuickTime (Version: 7.66.73.0)
RealPlayer
Realtek Ethernet Controller Driver (Version: 7.53.216.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
RealUpgrade 1.0 (Version: 1.0.0)
Samsung ML-1865W Series
SlimDrivers (Version: 2.2.32705)
Suite Shared Configuration CS4 (Version: 1.0)
Timez Attack (Version: 3.51)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Vegas Pro 9.0 (Version: 9.0.896)
Video Converter
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 0.9.2 (Version: 0.9.2)
WD SmartWare (Version: 1.2.0.20)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver

========================= Devices: ================================

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 2038.24 MB
Available physical RAM: 1313.1 MB
Total Pagefile: 4076.48 MB
Available Pagefile: 3367.42 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.67 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:735.75 GB) NTFS
2 Drive d: (Setup) (CDROM) (Total:0.09 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MAMA-PC

Administrator Guest mama


**** End of log ****

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.09.01

Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 11.0.9600.16476
mama :: MAMA-PC [administrator]

Protection: Disabled

2/8/2014 10:36:22 PM
MBAM-log-2014-02-08 (22-45-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225542
Time elapsed: 8 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SYSTEM\CurrentControlSet\Services\CltMngSvc (PUP.Optional.ConduitSearchProtect) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\mama\Desktop\7zip_14371_stn2.exe (PUP.Optional.SafeInstall.A) -> No action taken.
C:\Users\mama\Local Settings\Temporary Internet Files\Content.IE5\196BJAFU\Live_iStream_TSV33RRE7.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\mama\Local Settings\Temporary Internet Files\Content.IE5\196BJAFU\spstub[1].exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\mama\Local Settings\Temporary Internet Files\Content.IE5\OG5WTTFH\SPSetup[1].exe (PUP.Optional.Conduit.A) -> No action taken.

(end)

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/08/2014 10:47:35 PM in x86 mode. (Safe Mode)
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* COM+ Event System (EventSystem) is not Running.
Startup Type set to: Automatic

* Security Center (wscsvc) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Windows Update (wuauserv) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Windows Firewall Authorization Driver (mpsdrv) is not Running.
Startup Type set to: Manual

* MpsSvc [Missing Service]

* iphlpsvc [Missing ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 02/08/2014 10:48:20 PM
Execution time: 0 hours(s), 0 minute(s), and 45 seconds(s)

These were all run in safe mode. With anti virus disabled. Thank you!

#5 Broni

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Posted 09 February 2014 - 02:45 PM

p22002970.gif Your MBAM log says "No action taken".

Re-run MBAM fix all issues and post new log.

 

p22002970.gif I still need MBAR logs.


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#6 Jeanninec

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Posted 09 February 2014 - 04:03 PM

Oops, thought you wanted to know what was on it before I cleaned it. He's a new scan log. Thanks!

 

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.09.06

Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 11.0.9600.16476
mama :: MAMA-PC [administrator]

Protection: Disabled

2/9/2014 12:45:01 PM
mbam-log-2014-02-09 (12-45-01).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225884
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)
A
Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0A
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



#7 Jeanninec

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Posted 10 February 2014 - 09:06 PM

Hi. I'm just checking in because I haven't heard back from you. Let me know what's up. Thanks!



#8 Broni

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Posted 10 February 2014 - 09:18 PM

Hmmm...

In my previous reply I also said...

 

p22002970.gif I still need MBAR logs.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#9 Jeanninec

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Posted 10 February 2014 - 09:20 PM

I thought I provide them. Isn't that Malware bytes logs?



#10 Broni

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Posted 10 February 2014 - 09:22 PM

No.

Re-read my initial instructions...


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#11 Jeanninec

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Posted 10 February 2014 - 09:33 PM

The log doesn't open. It's simply flashes....and not long enough for me to capture it.

There are 3 malwares found. Almost identical except for one initial added to two

C://windows\SNtUnistallKB1724S\1601395151\L(0.Backdoor)

Next one is identical except the ending is 1601395151\U (0.Backdoor)

and lastly, all the above except there is no letter after the series of numbers before the ( )


Edited by Jeanninec, 10 February 2014 - 09:43 PM.


#12 Jeanninec

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Posted 10 February 2014 - 09:50 PM

Let me know if there\s a trick to getting the log. I have no idea why there is a line through this either. Thanks!



#13 Broni

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Posted 10 February 2014 - 09:51 PM

That's good enough...

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#14 Jeanninec

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Posted 11 February 2014 - 01:30 AM

OK.. As far as I'm aware, I followed the instructions. Here's the link to new post. http://www.bleepingcomputer.com/forums/t/523920/zeroacessrootkit-help/

 

Thanks!



#15 Broni

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Posted 11 February 2014 - 11:06 AM

p22003888.gif


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