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High CPU Issue with Flash


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#1 seven21

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Posted 07 February 2014 - 05:03 PM

Hi guys --

 

I was referred here by the Malware support team after they gave me an “all-clear”.  While it’s great that I’m not dealing with a virus, I do still have the same problems that brought me to this site in the first place.  I'm hoping that this group might be able to assist.   I will summarize/recap the issue I’m having, but if you’d like to read the entire malware investigation string it’s located here:  http://www.bleepingcomputer.com/forums/t/519083/hijackthis-log-please-help-diagnose/

 

In short, I am experiencing High CPU issues that seem to be related to Flash and are browser agnostic.  Whenever I do the following simultaneously I can trigger this issue regardless of whether I use the latest versions of FF (my primary browser), Chrome or IE:

  • Open Outlook 2007
  • Play music from Pandora.com
  • Play videos from Weather.com/videos

Here are screenshots of the Process Explorer results I experienced with each browser:  Firefox   Chrome   Explorer

 

Some of the things I have tried without success so far include:  1) Uninstalling/reinstalling Flash, 2) Turning off “Enable Hardware Acceleration” in both Flash and in the browser settings (for each browser), and 3) Resetting Firefox.

 

I'd really appreciate any help you can provide to resolve this frustrating issue (which has been going on for months).

 

Thanks,

-- seven21



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#2 hamluis

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Posted 07 February 2014 - 05:14 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 seven21

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Posted 08 February 2014 - 01:16 PM

Hi hamluis.  Thanks for the quick response.  Here are the two results you requested...

 

Speccy:  http://speccy.piriform.com/results/mFKdaNJk5KHNcMyNlW7Z7oC

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Teri Rose (administrator) on 08-02-2014 at 12:06:02
Running from "C:\Users\Teri Rose\Desktop\Scan Logs"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/07/2014 00:15:09 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (02/07/2014 00:15:09 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Perfectly Produce.QBW;ENG=QB_data_engine_20;DBN=27f0ad13f094452e917712d45cc52b6f

Error: (02/07/2014 00:15:09 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Premier Edition 2010":
Connection Error:Invalid user ID or password

Error: (02/07/2014 00:15:03 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (02/07/2014 00:15:03 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (02/07/2014 00:15:03 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (02/06/2014 02:21:56 PM) (Source: Bonjour Service) (User: )
Description: Client application bug: DNSServiceResolve(54:26:96:85:79:3a@fe80::5626:96ff:fe85:793a._apple-mobdev2._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (02/06/2014 02:19:40 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (02/06/2014 02:19:40 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (02/06/2014 02:19:40 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22


System errors:
=============
Error: (02/03/2014 11:06:18 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (02/03/2014 11:06:09 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (02/03/2014 11:06:09 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (02/03/2014 11:03:53 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (02/01/2014 08:08:59 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (01/29/2014 10:01:03 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (01/28/2014 09:00:50 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.8.
The computer with the IP address 192.168.0.2 did not allow the name to be claimed by
this computer.

Error: (01/27/2014 11:25:59 PM) (Source: DCOM) (User: )
Description: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}

Error: (01/27/2014 11:25:10 PM) (Source: Service Control Manager) (User: )
Description: The iPod Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/27/2014 10:35:43 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005


Microsoft Office Sessions:
=========================
Error: (01/31/2014 02:41:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 476 seconds with 240 seconds of active time.  This session ended with a crash.

Error: (10/30/2013 09:57:05 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 1932 seconds with 1800 seconds of active time.  This session ended with a crash.

Error: (10/15/2013 01:10:08 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 19504 seconds with 12600 seconds of active time.  This session ended with a crash.

Error: (10/14/2013 05:27:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 17489 seconds with 8160 seconds of active time.  This session ended with a crash.

Error: (10/14/2013 00:36:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 19854 seconds with 4380 seconds of active time.  This session ended with a crash.

Error: (09/15/2013 09:41:32 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5001, Microsoft Office Version: 12.0.6612.1000. This session lasted 769 seconds with 720 seconds of active time.  This session ended with a crash.

Error: (07/26/2013 10:26:24 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 524 seconds with 240 seconds of active time.  This session ended with a crash.

Error: (07/01/2013 07:21:58 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 34277 seconds with 10500 seconds of active time.  This session ended with a crash.

Error: (06/30/2013 05:09:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9142 seconds with 7320 seconds of active time.  This session ended with a crash.

Error: (01/26/2013 07:32:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 8, Application Name: Microsoft Office Publisher, Application Version: 12.0.6652.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 17939 seconds with 720 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 8.2.1)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.5.5)
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe After Effects CS4 Third Party Content (Version: 9)
Adobe AIR (Version: 2.0.2.12610)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Creative Suite 4 Master Collection (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe Encore CS4 Codecs (Version: 4)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Encoder CS4 Exporter (Version: 1.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Premiere Pro CS4 Third Party Content (Version: 4)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Soundbooth CS4 Codecs (Version: 2)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
Business-in-a-Box (Pro Version) (Version: 3.0.0805)
Cake Mania (Version: 2.2.0.95)
Canon MF Toolbox 4.9.1.1.mf09 (Version: 3.2.0)
Canon MF8000 Series
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco WebEx Meetings
Connect (Version: 1.0.0.1)
CyberLink DVD Suite (Version: 7.0.3320)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
Dropbox (Version: 2.4.11)
DVD Menu Pack for HP MediaSmart Video (Version: 4.2.4412)
EndNote X.0.2 (Version: 10.0.2.2287)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Fences Pro (Version: 1.0.1.312)
Fences Pro (Version: 1.0.1.312.19219)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 32.0.1700.107)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HiJackThis (Version: 1.0.0)
HP 3D DriveGuard (Version: 4.0.10.1)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.2.0.0)
HP DVB-T TV Tuner 8.0.64.43 (Version: 8.0.64.43)
HP Game Console
HP Games (Version: 1.0.1.5)
HP MediaSmart DVD (Version: 4.2.4521)
HP MediaSmart Movies and TV (Version: 1.0.1.2)
HP MediaSmart Music (Version: 4.2.4604)
HP MediaSmart Photo (Version: 4.2.4513)
HP MediaSmart SmartMenu (Version: 3.1.2.2)
HP MediaSmart Video (Version: 4.2.4522)
HP MediaSmart Webcam (Version: 4.2.3303)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.9.0)
HP MovieStore (Version: 1.0.023)
HP MovieStore (Version: 2.0.2)
HP Photo Creations (Version: 1.0.0.4042)
HP Power Manager (Version: 1.2.3)
HP Quick Launch (Version: 2.4.4)
HP Setup (Version: 8.4.4400.3525)
HP Setup Manager (Version: 1.0.12844.3519)
HP Software Framework (Version: 4.1.8.1)
HP Support Assistant (Version: 7.4.45.4)
HP Wireless Assistant (Version: 4.0.10.0)
iCloud (Version: 2.1.2.8)
IDT Audio (Version: 1.0.6292.0)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2189)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® PROSet/Wireless WiFi Software (Version: 14.00.1000)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
Intel® Wireless Display (Version: 1.2.21.0)
ISI ResearchSoft - Export Helper
iTunes (Version: 11.1.3.8)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
kuler (Version: 2.0)
LabelPrint (Version: 2.5.3220)
Macromedia Contribute 3.11 (Version: 3.11.0.2419)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.2.4412)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Network Recording Player (Version: 28.12.0.16655)
Norton Internet Security (Version: 21.1.0.18)
PDF Settings CS4 (Version: 9.0)
Penguins! (Version: 2.2.0.95)
PhoneClean 2.1.6 (Version: 2.1.6)
PhotoNow! (Version: 1.1.7717)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
PictureMover (Version: 3.5.0.33)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4419)
PowerDirector (Version: 8.0.3320)
QuickBooks (Version: 20.0.4017.807)
QuickBooks Premier Edition 2010 (Version: 20.0.4017.807)
QuickTime (Version: 7.74.80.86)
Rapport (Version: 3.5.1205.20)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.23.623.2010)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30111)
Recovery Manager (Version: 5.5.3223)
RoxioNow Player (Version: 1.9.5.101)
Skype Toolbars (Version: 5.0.4137)
Skype™ 5.10 (Version: 5.10.116)
Suite Shared Configuration CS4 (Version: 1.0)
Synaptics Pointing Device Driver (Version: 15.1.6.64)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wheel of Fortune 2 (Version: 2.2.0.95)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 5941.86 MB
Available physical RAM: 4092.55 MB
Total Pagefile: 11881.9 MB
Available Pagefile: 9935.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:437.46 GB) (Free:329.56 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:28.01 GB) (Free:4.08 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32

========================= Users: ========================================

User accounts for \\PAVILLION-DV6

Administrator            Guest                    Teri Rose                


**** End of log ****
 



#4 hamluis

hamluis

    Moderator


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  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:49 AM

Posted 08 February 2014 - 04:50 PM

Error: (02/01/2014 08:08:59 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

svchost.exe
Process ID: 
384
User: 
SYSTEM
Domain: 
NT AUTHORITY
Path: 
C:\Windows\system32\svchost.exe
Memory Usage: 
53 MB
Peak Memory Usage: 
923 MB

Above are the only two items I see that can be a problem, with the first being more crucial, IMO.  Your hard drive status by Speccy is reflected as "warning" and when I combine that with controller error noted...I think that running a hard drive diagnostic would be prudent.

 

The long/generic test using SeaTools will do the job.
 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Do not attempt any repairs with the above...just run the long diagnostic and let us know the results.

 

Louis

 

 



#5 seven21

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Posted 09 February 2014 - 10:48 AM

Ok, here are the results.  The first time I ran SeaTools the laptop went int "thermal shutdown" about 75% of the way through the scan.  I rigged a cooling platform and the second time it completed successfully.  The message at the end read "Read Scan PASSED".  Here is a screenshot of the final results:  http://i.imgur.com/BB958BY.jpg

 

-- seven21



#6 hamluis

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Posted 09 February 2014 - 12:16 PM

Strange...the system has no indication of typical system overheating per Speccy data.  Apparently...you have an overheating issue that needs further attention.

 

I find it odd that you designate Flash Player as your focus in your topic title...yet there is no indication from any reported data that anything is amiss with Flash Player.

 

That overheating issue needs address right away...running a hard drive diagnostic should never bring a system to the point of shutting down.

 

If you are saying that the diagnostic shut down, due to difficulties encountered while running the diagnostic...that's a different matter and I would try the diagnostic again.

 

Louis


Edited by hamluis, 09 February 2014 - 12:22 PM.


#7 seven21

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Posted 09 February 2014 - 12:41 PM

Hi Louis -- The reason I refer to Flash in the title is because the High CPU issue I am dealing with seems to only be triggered whenever I use websites that run on Flash (Pandora, the videos on weather.com, etc.)  Perhaps Flash is not the culprit, but it seemed like the most obvious suspect after working with the Malware forum folks.

 

Just so I am clear, you want me to run that diagnostic again even though it completed successfully the second time?  If so, should I try it without the extra cooling set-up that I constructed for that successful second try?

 

Also, how would you recommend I go about addressing that overheating issue?

 

Thanks,

-- seven21



#8 hamluis

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Posted 09 February 2014 - 01:41 PM

Well...overheating is a hardware issue, IMO.  Heat is death to just about any computer vital organ.

 

I would initiate a new post in the Internal Hardware forum, linking back to this topic, and starting with the results of your first try with the hard drive diagnostic.

 

If you do that, then ignore my suggestion to run the diagnostic again...the folks in Internal Hardware will be able to better guide you on what to do and when :).

 

Louis



#9 seven21

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Posted 09 February 2014 - 02:10 PM

Hi Louis.  Is your belief is that the High CPU issue and the overheating issue are both hardware related?



#10 hamluis

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Posted 09 February 2014 - 03:55 PM

I don't have any "belief"...but I do know that hardware issues can be entirely responsible for other system issues which may appear unrelated to hardware to many users.

 

Overheating issues can reflect or result in damaged motherboards, failing fans, improperly applied heatsink/fan, and so on.

 

The personnel who hang out in Internal Hardware would give opinions that should hold more weight and be more based on experience and knowledge...than any I could render at this point.

 

Louis


Edited by hamluis, 09 February 2014 - 03:57 PM.


#11 seven21

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Posted 09 February 2014 - 04:48 PM

Fair enough.  Thanks for your time and assistance, Louis.



#12 hamluis

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Posted 09 February 2014 - 05:02 PM

:thumbup2: , easily done :).

 

Louis



#13 mungox

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Posted 12 April 2014 - 12:33 AM

I had the same problem & searched to find this thread. My problem is now fixed.

 

Flash 12 in IE11 Win 7  used up to 50% CPU in youtube music videos. I installed 13 and the problem is gone.  

12 didn't use the GPU & 13 does. CPU was 45% with 12 and GPU was 0. With 13 CPU is 10% at most , GPU varies from 1-30% in the same video.

 

Sometimes new releases of flash perform better than old ones, sometimes worse.



#14 Eric-Jan H te A

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Posted 01 May 2014 - 04:39 PM

After struggling myself with Chrome consuming very high cpu in combination with Adobe flash (pepperflash), I think I found the culprit. Making a habit of moving temporary data out of the way I somewhere on the line made the flash setting for stored data very minimal. Now I have set it to 10 Mb and have not encountered the problem for a few days. 






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