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Windows 8.1 Lock Screen Problem


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#1 JazzMahn

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Posted 07 February 2014 - 08:32 AM

I am running a custom built Windows 8.1 machine with a I7 3.2 ghz  quad core processor, a terabyte o hard drive space, and 16 gigs of RAM.  Windows 8.1 is running fine except for one problem.  When I go into system settings I can't change my profile picture or the lock screen image.  I ran a sfc /scannow and found no system errors.  When I try to run the lock screen, I click on browse and it flashes for a second but nothing happens.  I can choose between the images that are shown but can't browse to any other I might want to use. 

 

I sure would appreciate anyone that has had this problem to give me a suggestion of how to fix it.  This is the only problem I am having.

 

Thanks in advance for any and all ideas.



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#2 Greg62702

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Posted 08 February 2014 - 10:47 AM

What version of 8.1?  Home or Pro?  sfc /scannow will not fix this problem.  Most likely something or someone changed a registry setting, that changed the policy for changing user settings.  Also are you logging into the computer with a Live account, or a Local account?



#3 battyhippie

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Posted 08 February 2014 - 01:40 PM

Perhaps this might help? Grinler wrote quite a few tutorials that might be worth a look through...

 

http://www.bleepingcomputer.com/tutorials/change-account-picture-in-windows-8/



#4 JazzMahn

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Posted 09 February 2014 - 09:38 AM

I am using Windows 8.1 Pro.  I have looked everyone on the net for an answer.  One answer suggested I updated my video drivers which I did. 

 

I am not able to change my profile picture or the lock screen.  When it says Browse nothing but a flash of the screen happens.  Nothing.

 

Thanks for any additional ideas.



#5 Greg62702

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Posted 09 February 2014 - 04:05 PM

User Policy is keeping you from changing those items, is most likely the issue. Any third party Computer/Internet Security software installed? Are you logging in with a Microsoft Live account or local?

#6 WillyAtoZ

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Posted 29 March 2014 - 10:15 PM

JazzMahn.

I can tell you what worked for me when I could not get my lock screen image to change to either a photo of my choice or even to one of the insidious images provided by my Windows 8.1 system. I simply renamed the SystemData folder to SystemDataOld and, voilà! the problem went away.

First, you will need to have access to hidden files and folders.

So:

Right-click the Windows icon at the far left end of the Taskbar.

Left-click Control Panel. 

Find and left-click on Folder Options

Left-click the View tab at the top of the Folder Options window

Select Show hidden files, folders and drives

Click OK,

 

Now go to C:\ProgramData\Microsoft\Windows

Find the SystemData folder and rename it to SystemDataOld or some such. (Note: You may have to take ownership of the SystemData folder in order to accomplish this. This site may help: http://tipsandtricksforum.com/thread-223.html.)

 

Now try again to reset your lock screen image. It worked for me - it should work for you.

If you check, you will notice that a new SystemData folder has been created. The creation of this new, cleaner folder is what helped fix my problem.






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