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adobe auto updated and now system freezes at starting windows screen, win 7 64 h


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18 replies to this topic

#1 nfaulky1

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Posted 07 February 2014 - 05:02 AM

I can boot in safe mode with networking. Please help!



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#2 nfaulky1

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Posted 08 February 2014 - 09:09 AM

and then after being frozen on the logo screen for a while, it gives options of :use recovery disc( which I don't have ), or start windows normally. I have backed everything up with google plus backup, I hope I haven't "bricked" my laptop. Any help would be greatly appreciated!


Edited by hamluis, 10 February 2014 - 09:40 PM.


#3 boopme

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Posted 10 February 2014 - 09:33 PM

Moved to WIN 7


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 hamluis

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Posted 10 February 2014 - 09:43 PM

Try the following from safe mode with networking, please.

 

Use System Restore to go back to an earlier point in time.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 nfaulky1

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Posted 11 February 2014 - 04:25 PM

MiniToolBox by Farbar  Version:10-01-2013
Ran by Owner (administrator) on 11-02-2014 at 16:06:23
Running from "C:\Users\Owner\Desktop\virus detection"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/10/2014 04:08:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 07:18:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 07:01:20 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Installed Java 7 Update 51). Additional information: 0x80070005.
 
Error: (02/07/2014 04:56:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 02:29:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 01:59:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 01:58:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/07/2014 01:57:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/06/2014 10:47:50 PM) (Source: Application) (User: )
Description: Value cannot be null.
Parameter name: key
 
Error: (02/06/2014 01:39:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
 
System errors:
=============
Error: (02/11/2014 04:01:46 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (02/11/2014 03:59:05 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (02/11/2014 04:07:59 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (02/10/2014 08:47:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:47:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:47:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:46:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:46:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:46:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (02/10/2014 08:46:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (02/10/2014 04:08:43 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 07:18:12 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 07:01:20 PM) (Source: System Restore)(User: )
Description: Installed Java 7 Update 510x80070005
 
Error: (02/07/2014 04:56:17 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 02:29:10 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 01:59:13 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 01:58:16 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/07/2014 01:57:51 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Desktop\virus detection\esetsmartinstaller_enu.exe
 
Error: (02/06/2014 10:47:50 PM) (Source: Application)(User: )
Description: Value cannot be null.
Parameter name: key
 
Error: (02/06/2014 01:39:05 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-09-15 00:59:36.097
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-14 10:07:05.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-14 09:06:52.213
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-14 08:39:20.100
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-13 20:41:40.808
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-13 10:16:38.322
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-13 09:41:03.078
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-13 02:28:56.388
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-13 02:21:43.964
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-12 19:19:59.001
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
3GP Player 2011 (Version: 1.3)
Adobe AIR (Version: 2.0.2.12610)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Andrea Electronics AudioCommander
Andrea Electronics USB Audio
Andrea Electronics VoiceCenter
AVG 2014 (Version: 14.0.3684)
AVG 2014 (Version: 14.0.4259)
AVG 2014 (Version: 2014.0.4259)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Compaq Setup Manager (Version: 1.0.12844.3519)
CyberLink DVD Suite (Version: 7.0.3320)
CyberLink MediaShow (Version: 5.0.1920)
CyberLink PowerDVD 9 (Version: 9.0.1.4604)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Eusing Free Registry Cleaner
Evernote v. 5.0.3 (Version: 5.0.3.1614)
Facebook Video Calling 2.0.0.447 (Version: 2.0.447)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Free RAR Extract Frog (Version: 4.70)
Google Chrome (Version: 32.0.1700.107)
Google Drive (Version: 1.13.5782.599)
Google Earth (Version: 7.1.2.2041)
Google Talk (remove only)
Google Talk Plugin (Version: 4.9.1.16010)
Google Update Helper (Version: 1.3.22.3)
Google+ Auto Backup (Version: 1.0.21.81)
GyroTools GO Edition (Version: 1.0)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Deskjet 1000 J110 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1000 J110 series Help (Version: 140.0.65.65)
HP Documentation (Version: 1.1.2.1)
HP Games (Version: 1.0.1.5)
HP Image Zone Express (Version: 1.1.3.40)
HP MovieStore (Version: 1.0.023)
HP Photo Creations (Version: 1.0.0.4042)
HP Power Manager (Version: 1.1.2)
HP Product Detection (Version: 11.14.0006)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.4.4400.3525)
HP Software Framework (Version: 4.0.108.1)
HP Update (Version: 5.002.006.003)
HP Wireless Assistant (Version: 4.0.10.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2086)
Internet TV for Windows Media Center (Version: 4.2.2.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.3220)
LastPass (uninstall only)
LightScribe System Software (Version: 1.18.26.7)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Maxthon Cloud Browser (Version: 4.0.3.6000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 27.0 (x86 en-US) (Version: 27.0)
Mozilla Maintenance Service (Version: 27.0)
MP3 To Ringtone Gold 8.7
MSVCRT (Version: 15.4.2862.0708)
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MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Netflix in Windows Media Center (Version: 3.3.101.0)
NVIDIA PhysX (Version: 9.09.0203)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.7717)
Picasa 3 (Version: 3.9)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4419)
PowerDirector (Version: 8.0.3320)
PreReq (Version: 6.2.4.0)
QuickTime (Version: 7.73.80.64)
Ralink RT2860 Wireless LAN Card (Version: 3.1.13.0)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
Recovery Manager (Version: 5.5.3223)
RoxioNow Player (Version: 1.9.5.101)
RtVOsd (Version: 1.0.6)
Samsung Mobile phone USB driver Drive Software
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.850.0)
SUPERAntiSpyware (Version: 5.7.1018)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.3.29.0)
The Weather Channel App
The Weather Channel App (Version: 1.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
VC 9.0 Runtime (Version: 1.0.0)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
Windows Media Center Add-in for Silverlight (Version: 4.7.3.0)
World of Tanks
Xmarks for IE (Version: 127.0.160)
Xmarks Thumbnails for IE (Version: 1.0.12)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
ZoneAlarm Firewall (Version: 12.0.118.000)
ZoneAlarm Free Firewall (Version: 12.0.118.000)
ZoneAlarm Security (Version: 12.0.118.000)
ZoneAlarm Security Toolbar 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 1978.92 MB
Available physical RAM: 1077.32 MB
Total Pagefile: 3957.84 MB
Available Pagefile: 2871.03 MB
Total Virtual: 4095.88 MB
Available Virtual: 4000.3 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:213.72 GB) (Free:160.17 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:18.86 GB) (Free:18.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DADS
 
Administrator            Guest                    Owner                    
SARAH                    
 
 
**** End of log ****
 
 
I got an error message after running speccy; cpu dll init failed (error 2) some info will not be displayed.
 
 
Hope I did this correctly, THANK YOU hamluis


#6 hamluis

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Posted 11 February 2014 - 05:36 PM

Please uninstall all Zone Alarm apps/toolbars...uninstall all AVG apps/toolbars.

 

Use the Windows Firewall, then reinstall just the AVG AV.

 

I would uninstall Adobe Air and Adobe Reader, Adobe Reader Problems .

 

After those changes, tell us if problems persist.

 

Louis



#7 nfaulky1

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Posted 11 February 2014 - 08:25 PM

It did fix the start up problem, however the initial scan by avg resulted in a blue screen only visible for a couple seconds. After restarting to prevent damage to windows, an AVG popup says;

 

Threat --general behavioral detection

 

Object name    C:\users\owner\desktop\virus detection\New folder\SSUUpdate64.....exe

 

and is asking; let AVG choose the best method for removing this threat.



#8 nfaulky1

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Posted 11 February 2014 - 08:34 PM

and also a windows popup;

 

Windows has recovered from an unexpected shutdown

 

Windows can check online for a solution to this problem

 

 

 I left both popups unanswered and the computer running.

 

                                TY, Nick



#9 hamluis

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Posted 12 February 2014 - 09:56 AM

Do you have a folder on your desktop titled Virus Detection?

 

If so, what is it and when was it placed there?

 

See http://www.bleepingcomputer.com/forums/t/345308/ssupdate64exe-allow-or-not/ .

 

C:\users\owner\desktop\virus detection\New folder\SSUUpdate64.....exe

 

Please...ensure that you have posted the correct path for the error message.

 

Louis



#10 nfaulky1

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Posted 12 February 2014 - 01:26 PM

yes i have a folder named virus detection;

 

Eusing Free Registry Cleaner

 

TFC

 

JRT

 

FSS

 

Minitoolbox

 

123abc

 

aswmbr

 

ibsvs

 

tdsskiller

 

and various log files.

 

 I checked the ssupdater file per your link and it came up clean.

 

 the new folder with superantispyware was placed there two days ago



#11 hamluis

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Posted 12 February 2014 - 02:34 PM

Please uninstall any/all "registry cleaner/optimizer" programs you may have installed.

 

I have SAS installed (for years now) and I don't have any folder such as you report.

 

I would delete both of those folders.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

I suggest running the chkdsk /r command after the above are accomplished.  Start/Run...type chkdsk /r and hit Enter.  Type Y in new sccreen, hit Enter.  Reboot...the command will execute before booting into Windows.

 

Louis



#12 nfaulky1

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Posted 13 February 2014 - 06:39 AM

I did as instructed and when i typed in chkdsk /r , the command prompt disappeared after one second. i then rebooted manually and it frozew again on starting windows screen. i then uninstalled avg again and the computer started normally.

 

                                           Nick 



#13 hamluis

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Posted 13 February 2014 - 07:14 AM

I would leave AVG off the system and use MS Security Essentials for a time.  AVG isn't what it used to be and the plethora of items they now install...doesn't equate to more effective protection, IMO.

 

Louis



#14 nfaulky1

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Posted 13 February 2014 - 09:51 AM

i installed ms essentials and the initial scan also resulted in a blue screen only visible for a few seconds. the scan hung on the file  C:\Windows\system 32\FntCache.dll,



#15 hamluis

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Posted 13 February 2014 - 12:11 PM

Please...repeat the instructions previously provided for taking a snapshot and posting the link.

 

Louis






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