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Black Screen with Cursor on Startup


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#1 kwik87

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Posted 07 February 2014 - 12:22 AM

On startup, after the Windows logo, i am taken to a black screen with a cursor.  Same thing happens when i try to boot in safe mode.  I have tried using System Recovery (loading both from a partition and a recovery disk) but the Startup Repair option does not fix anything.

Would appreciate all help.

 

Thanks!



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#2 dc3

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Posted 07 February 2014 - 08:52 AM

Hi Kwik87, and welcome to Bleeping Computer.

 

Since you can't boot normally or into Safe Mode I would suggest performing a Repair Installation, also known as a Inplace Upgrade.  This will not effect your data.  This process includes the Startup Repair.

 

 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 kwik87

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Posted 07 February 2014 - 10:31 PM

Hi I have tried running startup repair a few times but it always just comes back with "No Errors Detected"

What should I do next?

#4 kwik87

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Posted 09 February 2014 - 11:18 AM

At this point, I'm ready to just restore my comptuer using the factory restore option that Dell provides.  However, now when I re-boot and hit F8, the repair your computer option is missing!

 

The recovery partition is still there, I just have no way of starting the restore proces.

 

Any help would be great appreciated!



#5 dc3

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Posted 09 February 2014 - 11:47 AM

When you press the F8 key do you get to the Advanced Boot Options?

 

If you can try using the Enable low-resolution video (640 x 840)

 

If this works you have a video driver issue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 kwik87

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Posted 09 February 2014 - 11:48 AM

I have tried that already and it does not work. 



#7 kwik87

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Posted 09 February 2014 - 12:15 PM

I am okay with doing a complete reinstall from the recovery partition.  I just can't seem to get to it since the Repair Your Computer option is missing from F8 boot menu.



#8 dc3

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Posted 09 February 2014 - 12:18 PM

What is the make and model of this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 kwik87

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Posted 09 February 2014 - 12:32 PM

Dell Studio 1737



#10 dc3

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Posted 09 February 2014 - 12:59 PM

Since the F8 method doesn't work, try the method below.

 

1. Reboot, and press Ctrl + F11 together, at the Dell logo. 
2. The Dell PC Restore by Symantec screen will come up. 
3. Select Restore or use the Tab key to highlight it and press Enter. 
4. if you wish to continue, click Confirm, or use the Tab key to highlight it and press Enter. 
5. When the utility is finished, click Finish, or use the Tab key to highlight it and press Enter.

Edited by dc3, 09 February 2014 - 01:03 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 kwik87

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Posted 09 February 2014 - 01:17 PM

I just tried that a few times, but nothing happens.  It just goes through the normal boot process and loads to the black screen.



#12 dc3

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Posted 09 February 2014 - 02:05 PM

Go back to step 7b and try using the System Restore, choose a date prior to this problem.

 

If this doesn't work open the Command Prompt and run chkdsk c: /f /r /x  please note the spaces.

 

Then use the sfc /scannow command.


Edited by dc3, 09 February 2014 - 02:05 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 kwik87

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Posted 09 February 2014 - 04:52 PM

So System Restore did not work.

 

I ran chkdsk - which ran fine.

 

But when I go to run sfc /scannow i keep getting the message "There is a system repair pending which requires reboot to complete.  Restart Windows and run sfc again."

 

I've restarted a few times, but the messages keeps coming up.



#14 dc3

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Posted 10 February 2014 - 10:11 AM

The specifications I've found for the Dell Studio 1737 show that it came with Windows Vista Home Premium, but you have posted this in the Windows 7 forum.  Did you upgrade to Windows 7?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 kwik87

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Posted 10 February 2014 - 10:47 AM

No it came installed with Windows 7.  However, I didn't buy it directly from Dell, I bought it from a retail store (Staples) a few years ago if that makes a difference. 






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