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Frozen when sessions start


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#1 Omualdo

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Posted 06 February 2014 - 11:22 PM

Windows Vista Home Basic

 

I was playing a SNES (Zsnes) emulator and changed the display settings from a full display to a windowed display and the program crashed and showed this message:

 

"IDirectDraw7::CreateSurface failed. You should update your video card drivers. Alternatively, you could use a 16-bit desktop or use a non-D mode."

 

I had to restart the computer, and ever since then, any Windows session begins and suddenly I can't click on the Menu Bar or any icon or use the double click on the desktop. I can't do anything, unless I use Safe Mode. 

 

I tried changing agai the display on Zsnes and a couple of times out of 40 restarts, I've been able to use the computer normally. But for a few days it's been impossible. What can I do? Thanks.



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#2 dc3

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Posted 07 February 2014 - 08:40 AM

Try doing a System Restore to a restore point prior to this problem.


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#3 Omualdo

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Posted 07 February 2014 - 08:34 PM

I tried and the earliest possible System Restore option was unavailable (now it doesn't even appear). The only option I could choose, was a date where the problem was already on going.



#4 dc3

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Posted 08 February 2014 - 02:22 PM

Did you try running in S or W mode?

 

If you run it in XP compatibility mode this will be running in 16-bit mode, give it a try if the S or W mode don't work.

 

You could run dxdiag to see if there is a problem with DirectX.  Instructions can be found here.


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#5 cryptodan

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Posted 08 February 2014 - 03:37 PM

Can you take a picture of your desktop with a cell phone or digital camera and upload it to www.imgur.com so we can see what it looks like?




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