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Need Help! Messed Up Laptop Hard Drive


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#1 Tristan10

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Posted 06 February 2014 - 08:57 PM

Hello. I was messing with an external hard drive on my laptop. I don't think that I changed anything on the laptop's hard drive but I could be wrong. I was using (was because I have to use a different computer now) a Toshiba Satellite S855-S5378. Now when I attempt to boot up the laptop is says checking media and then "No bootable device -- Please restart system". I checked in the BIOS and the boot drive is still set to the laptops drive. It is possible I may have deleted a partition on the drive or something.

Is there any way I can recover the drive to how it was two or so days ago? Or before the deletion took place?

Thanks.
 
Also, When I turn on the laptop I can press F12 and bring up a boot menu. According to Toshiba, there should be a "<RECOVER HDD>" but it is not there.

 



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#2 MrBruce1959

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Posted 06 February 2014 - 11:31 PM

Hello and welcome to Bleeping Computer.

 

What operating system is currently installed on this laptop?

 

Bruce.


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#3 Tristan10

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Posted 06 February 2014 - 11:42 PM

Windows 8.1



#4 MrBruce1959

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Posted 06 February 2014 - 11:50 PM

Thanks for your answer.

 

Since I realize you do not have any disks that came with your laptop, I want you to review the information located at this link I am posting below.

 

How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video

 

http://forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690

 

After you read through that page, some options you can choose will erase all your programs and files.

 

Let me know if you have made a decision and what that decision is.

 

Bruce.


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#5 Tristan10

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Posted 07 February 2014 - 05:06 PM

I have looked at that article. According to the article when I access the "Boot Menu" I should have an option that says "<HDD Recovery>" but it is not there.



#6 MrBruce1959

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Posted 09 February 2014 - 02:15 AM

Sorry for my late reply.

 

What happens when you add the external hard drive back into service?

 

If this issue continues, I will ask some staff members to join this topic and hopefully, someone will know what to do.

 

Bruce.


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#7 MrBruce1959

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Posted 09 February 2014 - 02:24 AM

Just as a heads up, I asked for our staff to have a look at this topic. Hopefully, that extra help can provide a possible solution.

 

Keep your fingers crossed.

 

Bruce.


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#8 Tristan10

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Posted 09 February 2014 - 10:10 PM

Thank you for your help. I need all I can get. The laptop is out of warranty, so sending it to get fixed is pretty much out of the question. I am almost positive that I changed a setting on the internal hard drive by accident, making the laptop not read it.

 

SIDE NOTE: If it helps at all, whatever change I made, i'm pretty sure the laptop had to restart for the changes to occur.

 

Getting all of my data back is not as imperative as just getting it working again. Of course, if I can get it working AND save everything that was on it, that is the way to go. An idea that I came up with was making a bootable USB flash drive and (re-flashing)? the hard drive making it able to be read again. Not sure if this is even possible.

 

Thanks.



#9 JohnC_21

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Posted 11 February 2014 - 03:55 PM

I think for all Toshiba's you need to press the zero key at power up.

 


1) Hold down the power button for 10 (ten) seconds to switch off your machine.

Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.

2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.

3) When the machine Starts beeping; release the 0 key.

4) When prompted by the warning screen; select Yes to continue with the system recovery.

5) Select Recovery of Factory Default Software; click Next.

6) Select Recover to out-of-box state. Click Next again.

7) Click Next to Start recovery.

 

 

Does the computer boot up if the external drive is attached at power up?



#10 Tristan10

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Posted 11 February 2014 - 05:18 PM

I think for all Toshiba's you need to press the zero key at power up.

 


1) Hold down the power button for 10 (ten) seconds to switch off your machine.

Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.

2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.

3) When the machine Starts beeping; release the 0 key.

4) When prompted by the warning screen; select Yes to continue with the system recovery.

5) Select Recovery of Factory Default Software; click Next.

6) Select Recover to out-of-box state. Click Next again.

7) Click Next to Start recovery.

 

 

Does the computer boot up if the external drive is attached at power up?

Pressing the zero key does absolutely nothing on my laptop. 



#11 Tristan10

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Posted 11 February 2014 - 05:50 PM

I suspect the problem is larger than I first thought... I made a bootable Ubuntu USB drive and tested it on my other computer and it worked fine. But on my laptop it still says no bootable drive detected. I have no idea what is wrong.



#12 JohnC_21

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Posted 11 February 2014 - 06:03 PM

If this is a Windows 8 computer, make sure SecureBoot is turned off in BIOS.

Is your optical drive the first in the Boot Order in BIOS?

 

Edit: I meant USB.

 

Edit Edit: Try creating the bootable USB  with Rufus and the Ubuntu iso file. I don't know if this computer has a UEFI BIOS but you can try the different Partition schemes that Rufus offers, UEFI among them.


Edited by JohnC_21, 11 February 2014 - 06:12 PM.


#13 Tristan10

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Posted 11 February 2014 - 06:09 PM

Yes secure boot is turned off. USB is number 1 in the boot menu.



#14 JohnC_21

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Posted 11 February 2014 - 06:16 PM

Try using Rufus as per my edited post to create a bootable USB flash drive.



#15 Tristan10

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Posted 11 February 2014 - 08:27 PM

I made an Ubuntu USB and used boot-repair to make this summary. I have no idea if any of this information is useful for anything. Please take a look.

 

http://paste.ubuntu.com/6917399/






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