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need help!


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#1 jackfish12

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Posted 06 February 2014 - 07:49 PM

my computer does great for about five minutes, then freezes. what can one do?


Edited by hamluis, 08 February 2014 - 07:11 AM.
Moved to AII from XP per report - Hamluis.


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#2 hamluis

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Posted 06 February 2014 - 08:30 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jackfish12

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Posted 07 February 2014 - 12:46 PM

Louis, per your request. I hope this goes thru.

Emmett

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Emmett (administrator) on 07-02-2014 at 13:45:52
Running from "E:\Documents and Settings\Emmett\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/30/2014 04:48:10 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (01/27/2014 03:28:48 PM) (Source: Application Error) (User: )
Description: Fault bucket 33985234.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication.  The current setting has been marked as failed and the Wireless connection will be disconnected.

 

Error: (01/27/2014 03:28:43 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module pursuepointbho.dll, version 1.0.0.1, fault address 0x00006fd1.
Processing media-specific event for [iexplore.exe!ws!]

 

Error: (01/19/2014 05:59:18 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

 

Error: (01/19/2014 05:59:17 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

 

Error: (01/19/2014 05:28:51 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

 

Error: (01/19/2014 05:28:51 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

 

Error: (12/22/2013 09:07:27 AM) (Source: A2SERVICE.EXE) (User: )
Description: The service process could not connect to the service controller

 

Error: (12/22/2013 09:07:26 AM) (Source: A2SERVICE.EXE) (User: )
Description: The service process could not connect to the service controller

 

Error: (11/15/2013 10:05:45 AM) (Source: Application Error) (User: )
Description: Faulting application setup_us.exe, version 0.0.0.0, faulting module helper.dll, version 0.0.0.0, fault address 0x000cc24e.
Processing media-specific event for [setup_us.exe!ws!]

 

System errors:
=============
Error: (02/06/2014 05:19:22 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/06/2014 05:19:22 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/06/2014 04:27:26 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/06/2014 04:27:16 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/06/2014 03:52:33 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/03/2014 09:17:42 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/03/2014 09:17:42 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/03/2014 09:17:42 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/03/2014 09:17:42 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Error: (02/03/2014 09:17:42 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

 

Microsoft Office Sessions:
=========================
Error: (01/30/2014 04:48:10 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

 

Error: (01/27/2014 03:28:48 PM) (Source: Application Error)(User: )
Description: 33985234

 

Error: (01/27/2014 03:28:43 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702pursuepointbho.dll1.0.0.100006fd1

 

Error: (01/19/2014 05:59:18 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.

 

Error: (01/19/2014 05:59:17 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

 

Error: (01/19/2014 05:28:51 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.

 

Error: (01/19/2014 05:28:51 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

 

Error: (12/22/2013 09:07:27 AM) (Source: A2SERVICE.EXE)(User: )
Description: The service process could not connect to the service controller

 

Error: (12/22/2013 09:07:26 AM) (Source: A2SERVICE.EXE)(User: )
Description: The service process could not connect to the service controller

 

Error: (11/15/2013 10:05:45 AM) (Source: Application Error)(User: )
Description: setup_us.exe0.0.0.0helper.dll0.0.0.0000cc24e

 

=========================== Installed Programs ============================

Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Advanced Disk Recovery (Version: 2.5.500.15646)
Allmyapps (Version: 2.0.0.25)
Amazon 1Button App (Version: 3.0)
Amazon Browser Bar (Version: 3.0.2012.0802)
Brother 1440
Emsisoft Anti-Malware (Version: 8.1)
FileASSASSIN (Version: 1.06)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.22.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
Nero - Burning Rom (Version: 5.5.6.9)
Norton Security Suite (Version: 21.1.0.18)
NVIDIA Drivers (Version: 1.10.57.35)
NVIDIA nView Desktop Manager (Version: 6.14.10.00)
PC Cleaner (Version: 2.1.1000.507)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.2)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.2)
Realtek High Definition Audio Driver
RealUpgrade 1.1 (Version: 1.1.0)
Speccy (Version: 1.25)
SUPERAntiSpyware (Version: 5.7.1016)
Ubuntu (Version: 13.10-rev284)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)

 

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 1983.48 MB
Available physical RAM: 1065.48 MB
Total Pagefile: 3875.77 MB
Available Pagefile: 2861.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.4 MB

 

========================= Partitions: =====================================

2 Drive e: () (Fixed) (Total:931.5 GB) (Free:891.15 GB) NTFS

 

========================= Users: ========================================

User accounts for \\BROWN_PC

Administrator            Anyone Else              Emmett                  
Guest                    HelpAssistant            SUPPORT_388945a0        

**** End of log ****


Edited by hamluis, 07 February 2014 - 02:46 PM.
Pasted attachment contents, deleted attachment - Hamluis


#4 jackfish12

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Posted 07 February 2014 - 02:27 PM

Trying this again


Edited by hamluis, 07 February 2014 - 02:43 PM.


#5 hamluis

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Posted 07 February 2014 - 02:43 PM

Trying this againattachicon.gifResult.txt

 

That worked...now post the link to the Speccy snapshot, please :).

 

Louis



#6 jackfish12

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Posted 07 February 2014 - 06:46 PM

hope t workshis



#7 jackfish12

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Posted 07 February 2014 - 06:54 PM

hope this works



#8 jackfish12

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Posted 07 February 2014 - 07:36 PM

Don't really know what I'm doing. trying again



#9 jackfish12

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Posted 07 February 2014 - 07:44 PM

one more time :tophat:



#10 jackfish12

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Posted 07 February 2014 - 07:48 PM

maybe

Attached Files



#11 hamluis

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Posted 07 February 2014 - 08:36 PM

How To Publish a Snapshot using Speccy

 

Guide Overview

The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.

Tools Needed

  • Speccy - First, you will need a program called Speccy. From Piriform's website: "Speccy is an advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.

 

Instructions

  • Go to Piriform's website, and click the big download.png button.

    Next, click Download from Piriform (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.

    You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    JmYsp.png

    Now, in the menu bar at the top left, click File > Publish Snapshot

    You will see the following prompt:
    publish.png

    Click Yes > then Copy to Clipboard

    copydi.png

    Now, once you are back in the forum topic you are posting in, click the replyji.png button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Congrats! You have just posted your specs!

 

Louis



#12 jackfish12

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Posted 07 February 2014 - 09:16 PM

hope this did it.Attached File  vV7qYvstKGGFlvc6fY7iPz6.htm   99.96KB   6 downloads



#13 hamluis

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Posted 08 February 2014 - 07:10 AM

Moved topic to Am I Infected forum for a look.

 

Louis



#14 jackfish12

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Posted 08 February 2014 - 06:04 PM

Could My computer be infected? If so what is the best way to remove it<?






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