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BSoD when plugging/unplugging USB and when installing USB drivers


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#1 SKourin

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Posted 06 February 2014 - 03:37 PM

Hello, I've noticed that my computer crashes everytime i unplug or i plug in and USB drive. Today I bought a new USB mouse and when I connected it no crashes were seen, but when my pc installed the last driver, the BSoD appeared once again. I'm using Win7 64b and I really don't know what can I do, I've tried everything like uninstalling all USB drivers and recreate the INFCACHE.1 file, but still nothing. What can I do to solve this?

Thanks in advance.


Edited by SKourin, 06 February 2014 - 03:37 PM.


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#2 Allan

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Posted 06 February 2014 - 05:41 PM

1) Does it happen with all usb devices or only the mouse?

 

2) Does it happen with all usb ports?

 

3) Does it happen in safe mode?

 

4) Look in device manager - are there any yellow or red symblos?

 

5) Download and install the newest chipset driver for your system. If it's a laptop, get it from the website of your laptop manufacturer. If it's a desktop, you can get it from either the desktop or the mobo manufacturer's website.

 

6) Look for a bios update.



#3 SKourin

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Posted 07 February 2014 - 05:44 AM

1) It happens with all usb devices.

2) Yeah, with all usb ports.

3) I'll try it.

4) No, there aren't.

5) I already have the lastest chispet driver.

6) There aren't newer BIOS update than the one that i have now.

EDIT

It happens even in Safe Mode.


Edited by SKourin, 07 February 2014 - 05:46 AM.


#4 Allan

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Posted 07 February 2014 - 08:05 AM

If it happens in safe mode too it's likely a hardware problem. Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txtO

pen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#5 SKourin

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Posted 07 February 2014 - 09:00 AM

BlueScreenViewer doesn't seem to find anything. Maybe I'm doing something wrong?


Edited by SKourin, 07 February 2014 - 09:00 AM.


#6 Allan

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Posted 07 February 2014 - 10:13 AM

Next time you get a blue screen error, please post the ENTIRE contents of the error in this thread. Thank you.






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